For each company with many customers, it is crucial to find a way to predict the need for products or services. If you know how big the demand is of your customers, you can manage your supplies more efficiently, plan your flexible employees or schedule other resources to meet the demand.
The Demand Forecaster of E-Tail Genius gives you insights into which drivers determine the demand, what kind of demand you are to expect on a daily level and at what buttons you have to turn to influence the customer's need.
This results in more effective and pro-active business operations.
Customer satisfaction and loyalty is one of the most important indicators of the quality of an organization.
Customer satisfaction and loyalty is one of the most important indicators of the quality of an organization and is a frequently mentioned Key Performance Indicator (KPI). For companies with many customers, it is a challenge to identify per customer which factors make a customer loyal and what the organization must invest in in order to retain (profitable) customers.
The Customer Loyalty Optimizer provides insight into which drivers determine customer loyalty and customer lifetime and which buttons you as a manager must turn to extend the customer lifetime per customer. This results in higher customer satisfaction and a higher profit margin.
About 15 to 50 percent of the orders are returned and this costs your company a lot.
Online shopping continues to increase in popularity. Last year, Dutch people spent more than 20 billion euros on online purchases. At some web stores, especially in the domain of experience products, between 15 and 50 per cent of purchases are returned. Despite the high costs and a large number of returns, there is little knowledge about the drivers of the return process.
The Return Reducer provides insight into which drivers (website information, logistics process, customer behaviour and product information) determine returns and how you can reduce those returns.
All companies face a common challenge: Meet the high expectations of the ever-demanding customer.
Just knowing your customer loyalty gives you enormous possibilities to direct your service and sales department. In this digital world, customers are very demanding. They expect a personal customer experience on all channels at any time. If not, you'll lose the customer. Fitting your customers in segments is no longer enough, marketers need dynamic and hyperspecific customer segmentation.
The Dynamic Profiling module enables marketers to segment customers at an individual level according to habits, preferences and behaviour in order to do personalized campaigns and interventions that will result in a higher Customer Lifetime Value.
The range is an important driver for the entire marketing mix and price is an important driver for the EBIT (earnings before interest and tax) of the organization.
At the moment, pricing is generally based on experience and intuition or through agreements with suppliers. Pricing often does not yet take into account different types of customer behaviour, price sensitivity per product, seasonal influences, customer preferences and data-driven insights. Dynamic or Algorithmic Pricing consists of technology that is able to predict the optimum price for individual orders. Customers are tempted to fill their total shopping cart at your company, which results in higher sales and a profit margin.
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The Magento - Dynamics AX connector is a backoffice integration that connects two systems. Magento and Dynamics AX 2009, 2012 and Dynamics 365. Thanks to the realtime integration, all channels receive accurate data on product, customer, logistics and financials.
The Magento SAP Connector is a backoffice integration that connects two systems. Magento and SAP R3/ECC/S4HANA. Thanks to the realtime integration, all channels receive accurate data on product, customer, logistics and financials.