laurent35240

Order tickets

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Add ticketing system to orders
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

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Overview

Order tickets

Order Tickets extension

This Magento extension add a system of tickets into orders. It helps then to improve communication between customers and after-sale service.

Features

  • Customers can add message to their orders
  • Administrators can reply to these message in BO
  • Administrators can change status of a chat
  • Different message can be seen in BO in a global grid, into orders and into customer account
  • Administrators can create new ticket directly in BO or delete it
  • Email notification send to administrator about new tickets posted by customers

Installation

  1. Install extension through Magento downloader or with pear.
  2. Refresh cache
  3. If you use Magento Compilation, run compilation process through back office (System > Tools > Compilation)
  4. For receiving automatically email about new tickets set correct email recipients in BO System > Configuration > Sales > Orders tickets
  5. You can also change frequency for receiving this emails by changing cron expression at the same place. By default emails are send every day at 2:42 and 14:42
    More about cron expression

Compatibiity

This extension is compatible with:

  • Magento CE 1.6, 1.7 and 1.8
  • Magento EE 1.11, 1.12 and 1.13

Bug Reports

If you find a bug, you can create a ticket.

Sources

Sources are available on github: Magento-Order-tickets

License

Order tickets extension is licensed under AFL 3.0 license.

M1 Extension Versions

Fixing problem of saving ticket in BO

2012-06-28 22:13:26
  • Version number: 1.2.4
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Fixing problem of saving ticket in BO

Admin in email in english

2012-06-24 14:19:47
  • Version number: 1.2.3
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Email automatically sent by cron are in englsih now

Security fix

2012-05-22 22:24:12
  • Version number: 1.2.2
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Security fixes for frontend actions
Name of backend routers changed

Fix for https on frontend

2012-04-15 15:01:38
  • Version number: 1.2.1
  • Stability: Stable
  • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Fix for using correctly https on frontend when wanted

Possibility of deleting ticket

2012-03-10 15:03:20
  • Version number: 1.2.0
  • Stability: Stable
  • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Administrators can now in BO delete a whole chat or a ticket
Reviews

About the Developer

This extension was developed by and is supported by laurent35240

Q&A
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Support for This Extension

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