diglin

Official Zopim Chat (Version 2) by Diglin

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Official extension to integrate the Zopim Chat service into your Magento Shop. Powered by Diglin GmbH
Compatible with:
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Magento Connect 2.0

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Overview

Official Zopim Chat (Version 2) by Diglin

Zopim Live Chat - Official Version 2

Works also on Magento Enterprise (tested on 1.13)

Diglin GmbH - eCommerce Solutions | eCommerce Development

Documentation

Extension features

This module allows you to integrate the Zopim Chat service into your Magento installation in a quick way. You can sign in into Zopim from Magento backend, it will enable and automatically configure the basic configuration of your Zopim Widget.

Additionally, you can use the advanced configuration to configure all options available from the Zopim Dashboard but directly from your Magento installation and per store view if needed:

  • Chat Window theme (color, title, size, position)
  • Chat Badge (text, image, color)
  • Chat Bubble (title, color)
  • Concierge (title, byline, avatar picture)
  • Message Style (coming soon)
  • Minimized Chat Button (online and offline messages)

Post installation

If you have an error 404 after install the extension and you get access to the configuration pages, do the followings:

  • Clear your cache, see the menu System > Cache Management
  • Login and logout from your backend to update the access control
  • Or after installation, save again the Administrator Role to get access to the configuration page of this module. Go to your Magento Backend, then Menu System > Permissions > Roles > Administrator and save again this role.
  • Just configure the key of your account by signin into your Zopim account from the Magento menu Customer > Zopim Chat > Account Setup to automatically set the basic configuration or go into the configuration System > Configuration > Diglin > Zopim Chat and fill manually the fields "Email Address" and "Key". If you don't have an account, you can get it one directly from the Magento configuration Zopim Chat page, thanks to the link or directly get one from Zopim Website. If you do manually, you have to find this key. Go into the Zopim Dashboard then click on "Widget" in the sidebar and find the link "Embed Zopim Live Chat Widget. In the area where the html code is generated, you can find after //zopim.com/?xyzbufoisfgsigsgdgjbsk. Copy the text after the question mark '?' to the Magento configuration field for the "Key of your account".

Customized template

If you have a customized template, check that you have getChildHtml('before_body_end') in files /frontend/mypackage/mytemplate/template/page/1column.phtml, 2columns-left.phtml, 2columns-right.phtml, 3columns.phtml and empty.phtml after getChildHtml('footer') Eventually you will need to copy the file app/design/frontend/base/default/layout/chat.xml in your layout template.

Demo

Support

  • Regarding the Magento Extension: for any questions, installation support or problem, please send a message to our Support
  • Regarding Zopim Chat itself, please visit the Zopim Website
  • Code is available on Github
M1 Extension Versions

Zopim Diglin Chat 2.1.0

2015-10-31 22:23:58
  • Version number: 2.1.0
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Update for Magento patches 6788 and 6285

Zopim Diglin Chat 2.0.8

2015-08-03 07:30:18
  • Version number: 2.0.8
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Compatibility with latest SUPEE 6285 patch

Diglin Chat Version 2.0.7

2015-05-15 16:46:39
  • Version number: 2.0.7
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

2.0.7: fix upgrade script for migration from 1.x to 2.x of this module

Zopim Diglin Chat 2.0.6

2015-04-26 17:59:06
  • Version number: 2.0.6
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- 2.0.6: Change menu structure
- 2.0.5: Force SSL use while connecting to Zopim server to get account information

Diglin Zopim Chat 2.0.5

2015-02-10 18:27:42
  • Version number: 2.0.5
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

2.0.5: Force SSL use while connecting to Zopim server to get account information
2.0.4: Fix cache issue
1 2 3
Q&A

Magento backend admin page all menu and details lost

I uninstalled the extension through connect manager and now after login in the backend all menu and details is lost. Only the top most portion of magento back end is shown. Compilation and cached was disabled before uninstalling.
Asked by: manikumaran
Sorry. The issue was due to Memcache on the server. I flushed the Memcache and the back end is OK now.
Answered by: manikumaran
Date published: 2015-08-01

Bug in Logging Out

Hi,,I just implement this module into my magento site (staging level),, it look's very useful,, but i got one thing that it should be corrected,, when user logged into magento site,,this zopim module takes their names directly into session name,, but when user logged out from magento site,,this zopim module still keeps their name in the session name,, how to automaticly remove the name session without clicking out button in chat frame thanks Ali
Asked by: Al_Sadikin
Hi Thank you for your message Unfortunately it's a problem related to the Zopim widget. You have to contact them Best regards Sylvain
Answered by: diglin
Date published: 2015-11-14

chat

Hello its app works fine but after I installed the pop-up window on the home page starts but does not show the image. It can be caused by your application covering the pop-up window? Waiting for reply I cordially greet. Ps. is a shame to have to uninstall its chat
Asked by: volontarishop
Hi, did you fill the widget key in the configuration page of the module in Magento backend? Watch the documentation in the overview tab of the module and the screenshots
Answered by: diglin
Date published: 2013-11-23

error after instalation

Fatal error: Class 'Diglin_Chat_Model_Resource_Setup' not found in /home/xxx/public_html/includes/src/Mage_Core_Model_Resource_Setup.php on line 234 this is the error in front and back end after unsuccessful installation. Could you please help me how to fix it
Asked by: Kiril
Hi You use the compilation feature, relaunch the compilation to make it work, check how in Google. Regards Sylvain
Answered by: diglin
Date published: 2016-01-16

Error after module installation

Hi, I'd installed this module and followed the instructions carefully for a customized template scenario, but now when I enter to my magento home page I recieve this error message: Fatal error: Class 'Zend_Log' not found in /home/siempre/public_html/shop/app/code/community/Diglin/Chat/Block/Display.php on line 550 Please tell me how to fix this issue. Thanks.
Asked by: preyslave
Fixed in latest version
Answered by: diglin
Date published: 2015-05-08

Unable to install for 1.9.0.1

I used Magento Connect to install, but it said: community/Diglin_Chat: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure Please kindly help.
Asked by: hypwsl
Hi, You can download directly from Github, you can find the link in the overview page (I cannot provide directly the link here). Regards Sylvain
Answered by: diglin
Date published: 2015-04-25

Could not log in to Zopim. We were unable to contact Zopim servers. Please check with your server administrator to ensure that PHP Curl is installed a

Could not log in to Zopim. We were unable to contact Zopim servers. Please check with your server administrator to ensure that PHP Curl is installed and permissions are set correctly.
Asked by: jessp855
Hello We are aware of this issue and work on it. You can by the way skip this step and proceed the configuration manually as explain in the overview page of the extension.
Answered by: diglin
Date published: 2016-10-10

Chat doesn't appear any more

I used this module for zopim chat at first the chat was working correctly but after upgrading magento to 1.9 the chat doesn't appear in the site anymore.
Asked by: tarunmukherjee
Hi, You said you did an update to Magento 1.9, so did you change something or forget smoething in your template. For example the chat use the XML handle "before_body_end" does it still exist in your updated version? Please contact me for any support via PM, it's eaiser to communicate than here Cheers
Answered by: diglin
Date published: 2014-12-20

PHP 7 Support?

Hi, I get the error in magento connect CONNECT ERROR: Package community/Diglin_Chat 2.1.0: requires PHP version >= 5.2.9 and <= 6.0.0 current is: 7.0.4-1~dotdeb+8.1 Magento 1.9.2.4 regards
Asked by: RainyDay22
Hi You can download the package directly from https://github.com/diglin/Diglin_Chat
Answered by: diglin
Date published: 2016-04-08

The chat doesn't appear on my website

Hi, the code is corect, i dublecheck. my site : www.foresta.fr is there a conflict, i can see the online users in dashboard but the chat is not there. Help Me Please! Thank you.
Asked by: Alecs00
Hi, On your website foresta.fr I see a chat widget from PureChat.com not from Zopim. Can you contact me via the private message system of Magento Connect? http://www.magentocommerce.com/boards/member/messages/pm/87027/ Thanks
Answered by: diglin
Date published: 2016-05-12
  • y_2017, m_2, d_19, h_3CST
  • bvseo_bulk, prod_bvqa, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_18
  • loc_en_US, sid_9580, prod, sort_[SortEntry(order=LOCALE, direction=DESCENDING), SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_magento
Get Help

Support for This Extension

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Magento Platform Support

If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.

Reviews

About the Developer

This extension was developed by and is supported by diglin

Official Zopim Chat (Version 2) by Diglin is rated 2.8 out of 5 by 25.
Rated 5 out of 5 by from Quick & easy I install on Magento CE 1.9.2.1 with multi-store. The install process via Magento connect is quick and easy.
Date published: 2015-09-14
Rated 5 out of 5 by from Very good It run fast, smoothly and had no issue. Worked perfect for both mobile and desktop version. Really recommend it!
Date published: 2015-09-11
Rated 5 out of 5 by from great excellent happy with that. no problem during installation easy and helpful details...
Date published: 2015-05-12
Rated 5 out of 5 by from Superb Extension This one works like charm for me, Easy to install and easy to access... Great work ! Thanks !
Date published: 2015-03-12
Rated 5 out of 5 by from Simply Awesome One of the very few extensions which have really stood up to the marks ... what's being promised is delivered to you !! One of the best in Live-Chat Support extensions available in the market !! You can count on it !! Thanks Diglin thanks a Ton !!
Date published: 2014-12-04
Rated 5 out of 5 by from Great extension This one worked for me, (the other one did not) on Magento 1.9. Thanks!
Date published: 2014-11-22
Rated 3 out of 5 by from Why is this official Why is this the "official" module, but i can't find any reference from Zopim to this module/developer. Diglin isn't mentioned anywhere on the website of Zopim. Don't get me wrong, but i don't like to provide account details to an unofficial developer of this chat :)
Date published: 2014-11-04
Rated 5 out of 5 by from Excellent Support I recommend this product to everybody, even if something is not ok, you will receive the fastest and best support ever. The best support I've received so far.
Date published: 2014-06-12
Rated 1 out of 5 by from Admin panel not working Hi, I can log in, but Admin panel is not working, its always gray.
Date published: 2014-05-23
Rated 5 out of 5 by from Best support ever I had a small problem with this extension on installing, but I found the best support ever! They worked all weekend trying to resolve my issue, I didn't had this kind of support even at premium, payed extension. Great work, and thanks again!
Date published: 2014-05-06
  • y_2017, m_2, d_19, h_1
  • bvseo_bulk, prod_bvrr, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_25
  • loc_en_US, sid_9580, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_magento

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