Login as Customer

  • Popularity Score 3431 Popularity Score

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Allow magento admins with appropriate permissions to login to any customer area right from magento backend
Compatible with:
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Magento Connect 1.0 change

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Login as Customer

A small extension that adds Login buttons to order view and customer view in admin. Customer password authentication is securely avoided programmatically and admins can browse the exact customer control panel customers see.
  • Real Customer Area usage by admin (including all custom themes & amends)
  • Login as Customer on the "Order View" and "Customer View" pages in admin
  • Access Control for login permissions
  • View Admin Login History
Compatible with Magento Community Edition ver. 1.9 and Magento Enterprise Edition 1.14

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Module discussion topic: http://www.magentocommerce.com/boards/viewthread/423528/
Support form: http://www.widgento.com/contacts/

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M1 Extension Versions


2015-07-23 10:06:08
  • Version number: 1.1.3
  • Stability: Stable
  • Compatibility:, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

! Fixed an admin roles bug (for admins with restricted system configuration access)

! Fix for Security patch SUPEE-6285

Small Improvements

2014-12-29 20:01:26
  • Version number: 1.1.1
  • Stability: Stable
  • Compatibility: 1.4,, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Permissions management is separated in admin

New features & fixes

2014-07-29 07:10:58
  • Version number: 1.1.0
  • Stability: Stable
  • Compatibility:, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Magento CE 1.9 and EE 1.14 compatibility
* New feature to track admin logins
* Added compatibility observers for thirtparty module developers
! Fixed the issue with old session data merging

Multistore fix

2014-01-16 09:43:35
  • Version number: 1.0.7
  • Stability: Stable
  • Compatibility: 1.4,, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Multistore fix

Multistore fix

2014-01-16 09:37:37
  • Version number: 1.0.6
  • Stability: Stable
  • Compatibility: 1.4,, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Multistore fix
1 2 3

Does not work when customers are created in Admin?

For the customers that I created in the Admin or imported into my store, the "Login As Customer" buttons do not appear? Does this only work for customers who make their own accounts on the frontend?
Asked by: BVP156
Just had the same issue and followed the mentioned advice. Perfect! Thanks for the help! On line 57 you have: if (!$adminSession->isAllowed('customer/login') || !Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId())) Admin created customers return a 0 for store id which was being evaluated as false. When I changed this to the following, everything worked as it should: if (!$adminSession->isAllowed('customer/login') || Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()) === false)
Answered by: wineisawesome
Date published: 2014-03-22

Access Denied for non Admin Roles

Can access be granted to roles other than Admin? I've tried to ascertain which permission controls this but without success. We'd like to be able to grant some users access to login As Customer, but do not want them to have access to everything.
Asked by: Freelux
I had the same problem. The fix is to update this class: Widgento_Login_Adminhtml_IndexController by adding the following new method, which overrides the default logic: protected function _isAllowed() { return Mage::getSingleton('admin/session')->isAllowed('customer/login'); }
Answered by: PancakeMaster
Date published: 2016-06-11

When will this plugin work with version

When will this plugin work with version When I try update to I See the following: CONNECT ERROR: Package community/Mage_Core_Modules conflicts with: community/SpadarLogin 1.0.1 I have installed the newest version of the plugin. Your "Compatible with" does state 1.8, but it's clearly not working. Kind Regards Steven
Asked by: stevenhook
Hi Steven, Now the extension supports Magento CE You can get latest version
Answered by: widgento
Date published: 2014-01-25

Orders Placed by Admin

Is there a way to tell if an order was placed as the customer or as an admin logged as that customer?
Asked by: jimmy_mac
Email response I received from the Widgento Dev team: "Currently it does not differentiate customers and admins logged in as customers. I might implement orders tracking in further releases."
Answered by: jimmy_mac
Date published: 2014-11-29

Does this work with all session storage?

Does this work with database/memcached/tmpfs storage?
Asked by: c3media_robert Access Denied?

I applied patch PATCH_SUPEE-6285_CE_1.9.1.1_v2 today from https://www.magentocommerce.com/download and suddenly any admin users without full Admin Access (as determined in System > Permissions > Roles) get an Access Denied error when clicking Login As Customer. Do you think there was something in this patch that created that issue?
Asked by: markramos83


When will you release the fix for SUPEE-6788?
Asked by: lohas

Is is working after installed patch SUPEE-6285 ?

I downloaded files from here and tested still getting 404 error. Where can I get the updated file ? So that the module will work after installed patch SUPEE-6285.
Asked by: Jyotiranjan B

cipher error

Version When installing get error: "community/SpadarLogin: Unknown cipher in list: TLSv1"
Asked by: bill_p

Frontend login

Does this work on the frontend side as well?
Asked by: rufusandcoco
  • y_2017, m_2, d_26, h_1CST
  • bvseo_bulk, prod_bvqa, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_10
  • loc_en_US, sid_11741, prod, sort_[SortEntry(order=LOCALE, direction=DESCENDING), SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_magento
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About the Developer

This extension was developed by and is supported by widgento

Login as Customer is rated 2.9 out of 5 by 45.
Rated 3 out of 5 by from Multistore Issues I am getting 404 errors when I try to login as customer. Running a multistore - can't seem to track down the bug. It works on other stores I manage that are single store.
Date published: 2017-02-07
Rated 5 out of 5 by from Working perfectly in Magento CE Working perfectly in Magento CE I Installed it, flushed cache, logged out and again in. Appears the extension is allready turned on by itself and i could login from the backend to the customers frontend within one click from the clients detail page and at the orderpage. Thank you very much for this great extension!
Date published: 2016-11-16
Rated 5 out of 5 by from 1 minute to set up Installed it via Magento Connect, worked out of the box. No issues, no tweaking required. Logging of the logons is a nice extra. Using Magento Community 1.9.2 with all the latest patches. Works as advertised, took a minute to install. Clear cache and log out and back in after installation to make it appear in the admin panel. No brainer tip: Test it on a separate test server first.
Date published: 2016-03-16
Rated 5 out of 5 by from Very Good This module works great and it's a one click install
Date published: 2016-03-15
Rated 3 out of 5 by from Functions as expected but poor code quality Functions as expected BUT is not compliant with latests magento security patches ! It won't work if your magento is up to date (recommanded) Many unused files, and code quality not so good. I decided to use it after some manual cleaning and making it compatible with latest patches.
Date published: 2015-12-31
Rated 5 out of 5 by from Great Extension! Works Great with 1.8.1. We have a B2B site where company sales reps order marketing items like samples and literature that they need to do their day-to-day job. The client told me that they would like for the customer service reps to be able to log-in as a field sales rep and help them order products and do other things just as if they were the rep themselves. This extension allows us to do this and so much more. It also has a log which keeps track of who logged in as who and when. The extension installed easily and worked flawlessly after figuring out an initial conflict with another extension. Regarding the conflict with the other extension, we have an extension that requires users to be "activated" (approved) by a manager before being allowed to use the shopping cart. I initially created a user to test this extension with and forgot to "activate" the user. So when I tried to log in as the user I was getting an error message. I then tried logging in as other current users and was able to do it fine because they were activated. Once I activated the new test user, I was able to do everything that this extension says. It is a wonderful extension and I would like to thanks the developer(s) for offering it here for free. THANK YOU VERY MUCH!!
Date published: 2015-12-30
Rated 5 out of 5 by from Excellent extention I needed to develop same functionality and I found this ready..I just had to do some changes..it works nice and secure, I recommend it for everyone... Nice work widgento !!
Date published: 2015-11-04
Rated 5 out of 5 by from Funcionou perfeitamente no Magento v Funcionou junto com diversos outras extensões instaladas, e não houve conflito. As funções estão todas funcionando, apenas tive que fazer a tradução do módulo que já vem com as principais palavras e frases... Ao clicar no botão, é redirecionado para a página da loja aberta ou abre uma nova, já logado como o cliente selecionado diretamente na área de compras. Recomendo seu uso. Ajuda muito para limpar e resolver problemas sobre abandono de carrinho.
Date published: 2015-09-23
Rated 5 out of 5 by from Very good extention Simple and easy in We use it to add favourite products of our customers. Very useful
Date published: 2015-07-02
Rated 1 out of 5 by from Backend stopped working Please be carefull with this extension. After installation it isn't possible to log into your backend. It stopped working and was not reachable. Fortunately we had backup and could play in backup. I can't recommend.
Date published: 2015-06-08
  • y_2017, m_2, d_25, h_22
  • bvseo_bulk, prod_bvrr, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_45
  • loc_en_US, sid_11741, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_magento

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