MagePlace

SugarCRM Bridge

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Easily synchronize Magento customers and orders with cases and opportunities of SugarCRM
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Overview

SugarCRM Bridge

Amasty Info


Please find full description at Magento SugarCRM Bridge module page.

If you are a professional retailer and you run both - off-line store and an online eCommerce shop you probably wonder how to connect these two branches of your retail business, integrate and synchronize the information. CRM systems is a good solution in this case.

Our Magento SugarCRM Bridge will help connect your Magento site with SugarCRM and synchronize site users and purchases with customers, cases and opportunities in CRM system.

synchronize Magento with SugarCRMManage Magento customers in CRM

Being an effective and time-saving solution, our Magento - Sugar CRM synchronization extension will help your sales team save time on data entry from eCommerce software reports to CRM system and focus on Customer and sales analysis, which will increase the overall revenue.

Whether you aim at increasing online shop customer satisfaction, raising sales through the website, enhancing productivity and efficiency of you eCommerce store or keeping your records organized, you will find Magento CRM extension very helpful and time-saving. Manage your website customers and analyze opportunities and cases to convert website traffic into sales. Increase repeat orders, ask for customer feedback and provide support as you are used to within CRM system.

How CRM helps ecommerce

Flexible mapping for Magento and SugarCRM fields

You can map multiple fields from Magento to SugarCRM in several easy steps. Flexible and adjustable mapping allows you to map any Magento and SugarCRM fields. Built-in PHP code processor will let you process eCommerce data and/or combine fields before inserting results into SugarCRM.

Easy export from Magento to SugarCRM

Magento SugarCRM integration ensures easy export of website customers to SugarCRM as leads, contacts or accounts. You can export Magento orders to Cases or Opportunities in SugarCRM.

Track logged-out and logged-in customers

Track every item that is being added to the cart by user even if the user is not logged in. When a user registers or logs in, the bridge connects this info to the record in SugarCRM. The bridge can also associate a shopping cart with a customer-linked account.

Track abandoned shopping carts

Magento CRM extension will let you track abandoned shopping carts. Every checkout step taken by user is updated in SugarCRM opportunities/cases status so in case of abandoned cart you have tools to track at what stage the cart was left (available in Bridge version 1.3). You can further analyze data and take steps to decrease abandonment rate.

No Cron job required

Our synchronization solution ensures live synchronization process with no cron job required.

Built-in error handling system

Our Magento SugarCRM extension has a built-in error handling system that allows performing re-synchronization in case the SugarCRM servers are not available or connection problems appear. This way all records that were not sent to SugarCRM in case connection failure will not be lost, but will be kept in line and copied to the CRM after connection is available.

Magento-Sugar CRM integration bridge supports Magento Community editions 1.4.X, 1.5.X, 1.6.X, 1.7.X, 1.8.X, 1.9; Magento Enterprise editions 1.9.X, 1.10.X, 1.11.X, 1.12.X, 1.13.X, 1.14; SugarCRM Community 5.2 and above, SugarCRM PRO.


Take a look at the Magento - SugarCRM Bridge Demo site and try all the features yourself:

Login at Magento admin demo page and see how to set up field mapping

Go to SugarCRM admin demo page and see results of data synchronization

Use the following access to login:
demouser / demouser1

MagePlace Cloud Backup extension

M1 Extension Versions

1.5.0

2012-07-30 17:14:33
  • Version number: 1.5.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7

  • Added new feature to sync customers with SugarCRM accounts.
  • Added option to connect a shopping cart to a customer-linked account.
  • Added error handling system (in case the SugarCRM servers are not available or connection problems appear).
  • Added the synchronization criteria specification feature.
  • Added new customer data processing method when sending to SugarCRM.
  • Added package installation option.

1.4.5

2012-04-20 11:43:13
  • Version number: 1.4.5
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0

Version 1.4.5 [April 20, 2012]

  • Fixed the issue with empty fields mapping for Contacts and Leads
  • Fixed the issue with the creating new Magento customers (orders) in case SugarCRM server error (unavailability) appears
  • Expanded the consistency of bridge operation
  • Fixed minor bugs

Update on latest releases

2011-10-26 13:08:59
  • Version number: 1.4.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1

Updated to support Magento version 1.6.1

  • Added sales order stages mapping with SugarCRM opportunities/cases statuses for easier track of abandoned carts

  • Added tracking item added to cart and submitted to checkout

  • Implemented ability to add bundle product details from Magento to SugarCRM order description

  • Developed a transaction script that will merge shopping cart records in SugarCRM

  • Added ability to work with user access permissions depending on the Magento user roles

  • Added ability to export existing users from Magento to SugarCRM

  • Added ability to export existing orders from Magento to SugarCRM

This bridge will synchronize Magento customers and orders and populate cases and opportunities of SugarCRM

2010-11-11 17:26:10
  • Version number: 1.3.0
  • Stability: Stable
  • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5

If you are a professional retailer and you run both - off-line store and an online eCommerce shop you probably wonder how to connect these two branches of your retail business, integrate and synchronize the information. Using CRM systems is very good for your sales and support team, but how could you enhance your online presence and increase your conversions for Magento based stores?

With our solution you can connect your Magento site with SugarCRM and synchronize site users and purchases with customers, cases and opportunities in CRM system.


  • You can map multiple fields from Magento to SugarCRM in several easy steps. Flexible and adjustable mapping allows you to map any Magento and SugarCRM fields. Built-in PHP code processor will let you process eCommerce data and/or combine fields before inserting results into SugarCRM.
  • Magento SugarCRM integration ensures easy export of website customers to SugarCRM. You can export Magento orders to Cases or Opportunities in SugarCRM.
  • Our synchronization solution ensures live synchronization process with no cron job required

Being an effective and time-saving solution, our Magento - Sugar CRM synchronization extension will help your sales team to save time on data entry form eCommerce software reports to CRM system and to focus on Customer and sales analysis, which will increase the overall revenue.

Whether you aim at increasing online shop customer satisfaction, raising sales through the website, enhancing productivity and efficiency of you eCommerce store or keeping your records organized you will find our extension very helpful and time-saving. Manage your website customers and analyze opportunities and cases to convert website traffic into more sales.

Magento-Sugar CRM integration bridge supports Magento Community versions 1.4, 1.4.1, SugarCRM Community 5.2 and above.

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About the Developer

This extension was developed by and is supported by MagePlace

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