Rated 1 out of 5 by Scrobby Customer support is dreadful
The extension seems quite handy so we've bought this extension quite some time ago. Soon after installing, it seemed there's a conflict with the Magento theme Ultimo, it uses the Infortis Brands extension.
After contacting the FME Customer Support, I had to pay extra for customizing the extension so we could use both brands extensions at the same time. Understandable, so we didn't have a problem with that.
After the customization, the original Brands extension did not work anymore. After emailing back and forth for months, no one seems to understand what is going on and ask me if I still have the customized files because they don't have it anymore.
The customization never worked as it should, we've decided to give up.
Worst customer service I've seen in a long time.
June 30, 2015
Rated 5 out of 5 by mkljrd Very good service
I bought 4 extensions from FME, and can't be more thankful for their after sales support. They work fast and willing to solve our problems, especially for newbie like me. Thankyou FME Team ^^
May 11, 2015
Rated 4 out of 5 by tzhang Good Support
I am very thankful for the support team, they answer my question within one day.
April 8, 2015
Rated 3 out of 5 by danielogden Works, but not quite there.
Installed this on a client's site and had it functioning well, however we wanted the layered navigation to appear on brand pages so that you can filter products by their attributes, price and category (e.g. on the Adidas brand page, filter by Men's, Women's, Under $25, etc) however this was not possible.
Support was very attentive and helpful with getting it as close as possible, and were quick to respond.
However they were unable to quote for customisation because they're too busy so we're not going to be using this extension any longer.
With a bit of extra attention given to this extension, it could be great!
October 2, 2014
Rated 1 out of 5 by ddeleeuw Awful
This plugin is awful: it is programmed very badly. Their programmer should not be programming, it is way below standards.
I tried to fix it, but I would be better of to create a plugin myself. I am a plugin developer also, and my client wanted this plugin to save time, but we spend way too much time fixing this plugin.
January 19, 2014
Rated 0 out of 5 by iammart Awful. Extension just doesn't work. Simple things like apostrophes in names breaks it. Products or manufacturers disappear from database when editing. The only support is an email asking for full admin/FTP access to the (live) system. Requested refund. FishPig's Attribute Splash Pages works better and is free.
November 28, 2012
Rated 0 out of 5 by abnetsrl After a months of mails and waiting, nothing has changed!
This extension doesn't work on our site and the support has disappeared.
We have asked our money back and we are waiting for a response.
November 27, 2012
Rated 0 out of 5 by ddeleeuw It functions as advertised, but the programming style is awful. We've spend days to update this extension to an acceptable version. They use inconsistent variable names, wrong indentation, wrong use of whitespace, they don’t understand the difference between single and double quotes, they don’t consistently use their own data helpers, the use very little code comments , the HTML templates are a mess, etc. I won’t recommend this extension, and won’t buy anything from FME again.
November 24, 2012
Rated 0 out of 5 by abnetsrl Hi, we have discovered another bug: the .html url extension applied to the brand's url page doesn't work.
They have tried to fix it but they couldn't.
We are not happy at all of this extension and the support we are receiving is poor so far.
November 24, 2012
Rated 0 out of 5 by thedae2k Buy with confidence from these guys. Fast response to support tickets and more than willing to work with me.
October 12, 2012