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Product Return (RMA)

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Manage your product returns from sales orders, manage statuses, notify customers...
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Overview

Product Return (RMA)

Definition

Product Return RMA is a flexible extension that offers great flexibility in setting milestones and conditions for Returns.

Fully integrated with Magento, you can manage settings by web site (English, French, German …) and process requests coming directly from the management interface.

Configuration

The configuration parameters are divided into five sections.

General : determines product return agreement and communicates the number of days during which customers can apply for product return.

This feature is available for all web site types.

The other 4 sections, Emails, Product Return, PDF Option and Predefined Messages, have features that may be different in the context of a multi-lingual site management. Your product return strategy may differ from one country to the other therefore also your settings.

Emails : Assign a type of email based on predefined actions. Email sender, refused or approved product return ...
Product Return : Set rules and conditions for product returns
PDF Option : Insert all required information to create your return form automatically (Company, address, comments …).
Predefined Messages : Message that should appear in the comment area.



Features for Buyers

From his account, the buyer has access to product return menu that is activated upon receipt of the merchandise.

The customer clicks on the order and sees the details. Each product is detailed with:

A possible action : Refund, Exchange, after sales support ...
A justification : Purchase order mistake, size issue, defect ...
Comments


Once request is approved, and according to your configuration, the product return form is made available or the customer must wait for the handling of his case. Customer will be informed both by email and directly in his account and, if acceptance of his request, he will receive a Product Return Form and the return carrier label.

Reminder : A product return is possible only once the purchase order has been invoiced and sent.



Features for Ecommerce

In the « Order>Product Return » interface, you can see product return requests.

From « RMA » menu, you have a set of sub-menus that allow processing of individual cases.

General :
Customer information summary and requests

Historical :
Log of product return actions related to a purchase order.

Product booking :
Book another product in the case of an exchange. By doing this, you establish a direct link with your inventory and you can quickly check if your product is available or not.

Return label :
Return label is saved here. Buyer must print and insert it in his package.

Return approval
From back office, you can approve or reject a return request. In both cases, the customer is informed by email. Once approved, your client has to return to his account in order to print the return form. When you receive the returned products, you can inform the customer regarding the progress status : Product received, expertise in progress …


Handle Returns
For every product in RMA, you can trigger multiple actions:

Refund customer : A credit line is automatically created and the products are restocked.

Exchange with another product : A new purchase order is created for the new product and the returned product is restocked.



Benefits and additional extensions

Product Return RMA values ecommerce experience and evolves according to your needs. Its main assets are:

Product booking for a future return
Set of a valid date for a return
Inventory management (restocking, destruction) : Action selection for the returned product.
Invoice additional services such as after sales support
Automatic log of all actions completed for product return.


With Additional Extensions Embedded ERP and CRM Email you get a fully optimized end to end management of your ecommerce supply chain

With Embedded ERP you can :

Track product bookings in inventory management, view and recognize revenue due to purchase orders and monitor products in the case of RMA request.
Collaborate with extended teams on RMA tracking (after sale, delivery, sales). Installation of the ERP package will add the "organizer" feature in the Product Return RMA menu developed to exchange messages on the product of related client.

With CRM Email you can communicate and track customer requests by email integrated into the RMA menu of the Magento interface.



Need more information ?

Product Return RMA User Manual - Demo - Website

M1 Extension Versions

Product Return (RMA) 2.0.5 is now available !

2015-08-13 08:24:37
  • Version number: 2.0.5
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
We are proud to anounce the release of Product Return (RMA) 2.0.5 for Magento !
A fully integrated solution in Magento to handle customer return : request, exchange, refunds and inventory workflows are supported.


Feature :

Add a barcode in RMA PDF

Bug fixes :

"Product received" button work
Prevent crash if order has no shipping address
Invoice was created even if order total >0 and optioncreate invoice only order total is sero enabled

If you already own a license, login on your customer account, go in "My Products" tab and download it !

Go to Product Return for Magento page for more information.

Product return 2.0.4 for Magento is available

2015-06-23 14:11:14
  • Version number: 2.0.4
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8, 1.8.0.0, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14

A fully integrated solution in Magento to handle customer return : request, exchange, refunds and inventory workflows are supported.

Bug fixes :

Division by 0 if no tax for shipping
Prevent crash with deleted shipping method
SSL issue for guest account link on frontend
Redirect to login form if guest tries to create an account with an existing email

Go to Product Return for Magento page for more information.

Manage customer product return within Magento

2010-01-26 15:35:56
  • Version number: 1.8.6
  • Stability: Stable
  • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5

With Product Return (RMA) extension for Magento, manage customer product return requests within Magento Backoffice. Notify customer, print Accepted Return Form, and create creditmemo or order to exchange product.



This extension is compatible with Magento Embedded ERP


A demo website is available : demo.maisondulogiciel.com/magento/admin

Q&A
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About the Developer

This extension was developed by and is supported by BoostMyShop

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