signifyd

Signifyd

  • Popularity Score 2191 Popularity Score

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  • Magento Connect Silver Industry Partner
Fraud and chargeback protection. Automate your back office and never pay a chargeback again.
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Magento Connect 1.0 change

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Overview

Signifyd

Signifyd solves the challenges that growing e-commerce businesses persistently face: billions of dollars lost in chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious, manual transaction investigation.

E-Commerce Assurance, Signifyd’s financial guarantee protecting online retailers in case of chargebacks is supported by a full-service cloud platform that automates fraud prevention allowing businesses to increase sales and open new markets while reducing risk.

When a customer places an order with your Magento store, Signifyd automatically reviews the order and tells you whether to ship it or not. We back our decisions with chargeback protection (through a 100% financial guarantee) so you can focus on growing your business with zero fraud liability.

Standard pricing is 1% for guarantee orders. We offer several plans for different business needs and sizes. View our pricing page to learn more.

Benefits:

Zero fraud liability
When we approve an order, we stake our name on it. Every Signifyd transaction is guaranteed to contribute to your bottom line, so you can maximize your revenue without the risk. If you get a chargeback, we pay you back within 48 hours including chargeback fees & shipping.

Ship more
With Signifyd's industry leading approval rates, accept more domestic and international orders that you would normally decline. Request assistance on demand from our certified fraud experts or let us manage it all for you.

Automate your back office
Skip the research and the wait for a customer call-back. We'll also automate your back office so that orders are fulfilled automatically. Every decision comes with a beautiful report that includes a score and a detailed explanation.

Integrate in minutes
Signifyd sets up in minutes. Simply install this app and configure your settings, and you’ll instantly see orders coming in, with full data enrichment.

Features:

Automatically send orders to Signifyd for chargeback protection
When a customer places an order with your Magento store, Signifyd automatically reviews the order and tells you whether to ship it or not. We back our decisions with chargeback protection (through a 100% financial guarantee) so you can focus on growing your business with zero fraud liability.

Configure order workflows based on Signifyd’s guarantee decision
Save time and resources by automating your back office based on Signifyd’s decision, automatically shipping good orders and canceling fraudulent ones. Easily configure workflows to automatically “unhold” orders Signifyd has approved for guarantee, and “Hold” ones that Signifyd has declined for guarantee.

Quickly Access the Signifyd Case From the Magento Order Grid
Get quick access to the Signifyd case directly from Magento - the guarantee decision on each order is linked to the Signifyd case enabling quick access to view our fraud analysis, request a re-review, or submit for reimbursement.

Never pay for orders you don't ship
If an order is canceled in Magento we will automatically cancel the guarantee in Signifyd for you so that you only pay for orders you ship.

M1 Extension Versions

3.16.1

2016-11-14 21:56:49
  • Version number: 3.16.1
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.0.0, 1.9.1, 1.9.1.0, 1.9.2, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2
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Magento Connect 2.0

Magento Connect 2.0

Enhancements
- We've enhanced our automation so that when an order is placed on your store we will immediately place the order on hold ensuring you never ship an order we have not reviewed for Guarantee.
- We've streamlined and simplified the configuration process for the plugin so that you can get up and running quickly.
- Each configuration option now includes help hints and descriptions to help you get setup quicker
- We now include the Magento version and Signifyd plugin version in the case request

Stable Version 3.15.1

2016-09-13 18:01:02
  • Version number: 3.15.1
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- enhancement to fetch gift card data for virtual products
- fix to enable cancellation for orders when using auth.net
- fix for an intermittent issue related to order statuses not updating when status is set to unhold

3.13.1

2016-04-22 01:02:01
  • Version number: 3.13.1
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Features
- Canceling an order in Magento now automatically cancels the guarantee in Signifyd. You no longer have to log into Signifyd to cancel guarantees for orders you have canceled in Magento. Once the order has been canceled in Magento we will automatically cancel the guarantee in Signifyd for you.

- View when Signifyd updates an order’s status
When an order’s status is updated by Signifyd you’ll now see a comment on the order noting what status the order was changed to and why.

Enhancements
- Navigate to the Signifyd case by clicking on the guarantee disposition from the order grid.
- When attempting to enable logging in the plugin, if logging is disabled on your website we will remind you to enable it.
- Logging for bulk sends has been improved.
- We now automatically resend Magento orders that have failed to sync to Signifyd.

Bug Fixes
- Fix for a race condition related to webhooks and status changes
- Fix for failure to create cases due to invalid transaction ids
- Fix for performance issues related to case retry logic

Stable Version 3.12.3

2015-12-04 02:02:44
  • Version number: 3.12.3
  • Stability: Stable
  • Compatibility: 1.6, 1.6.0.0, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8, 1.8.0.0, 1.8.1, 1.9, 1.9.0.0, 1.9.1, 1.9.1.0, 1.9.2, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

- Added logging and handle potential race condition when updating scores.

Stable Version 3.12.1

2015-11-25 01:15:40
  • Version number: 3.12.1
  • Stability: Stable
  • Compatibility: 1.6, 1.6.0.0, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8, 1.8.0.0, 1.8.1, 1.9, 1.9.0.0, 1.9.1, 1.9.1.0, 1.9.2, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

- Removed secondary call to Signifyd when payment details(AVS, CVV and transactionId) are unavailable.
- Config option to disable the payment details update call.
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Q&A
(3 Questions : 2 Answers)

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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_24414
Customer avatar
I don't see any screenshot of the integration with magento. Do all orders just get sent to Signifyd and then we have to login to them every time we get a new order and then look at it and come back to magento and then process the order? Is any information or a "score" stored in magento and we can process there? Or if it's all on their website then if I approve an order there, does it "release" the order in magento or communicate in any way? Thanks
by
MonoMachines
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2 years, 6 months ago
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26961827
Customer avatar
Answer: 
Hi There!

You have two options while using Signifyd in Magento:

1) Retrieve scores directly in Magento Admin
2) Use the Signifyd review console at signifyd.com

If you choose option 2, then that's setup by default for you. If you choose option 1, then you will have to do the following (If you are interested to see this visually, screen shots of this are available by scrolling through the various screens here http://www.magentocommerce.com/magento-connect/fraud-prevention-and-chargeback-protection-using-signifyd.html):

Enable score retrieval in the Configuration
- From within admin, click on System > Configuration
- From the config panel on the left, click on Signifyd
- Set "Retrieve Signifyd Scores" to Yes

That should do it. Please note that if you do choose to retrieve scores in option 2, then option 1 is still available to you by default. So you can still login to Signifyd to review cases and see detailed information.
by
signifyd
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2 years, 5 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_24414
Customer avatar
Does your module need to be integrated with the credit card processor to utilize the response codes that we get back (like CVC match and Address match etc.)? We have a custom module for Stripe and want to know if this will work. Thanks
by
MonoMachines
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2 years, 6 months ago
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26961827
Customer avatar
Answer: 
Hi There!

By default, Signifyd uses 120+ data points to determine fraud. AVS and CVV are two of the 120 data points. You won't have to integrate with your payment processor to get good fraud decisions on your transactions.

However, if you are interested in incorporating AVS and CVV, we can show you how to get that going.

You can contact us at support@signifyd.com and we'll be glad to walk you through it.
by
signifyd
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2 years, 5 months ago
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Avatar Image Url:: https://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
Hello Team,

We have custom payment gateway which do not send AVS or CVV response codes in return. However, we are sending payment gateway name in Request parameter "paymentGateway", but still the name is not shown in Signifyd Console.

Is there any solution where payment gateway name is shown under payment information in Signifyd Console ?

Also, is it possible to show logo of the custom payment gateway ?
by
edudiWorks
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7 months ago
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  • 2016-10-30 T09:27:17.444-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_17882, prod, sort_default
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  • 2016-10-30 T09:27:17.446-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_17882, prod, sort_default
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Reviews

About the Developer

This extension was developed by and is supported by signifyd

Rated 4.8 out of 5 by 22 reviewers.
Rated 5 out of 5 by Signifyd saving our time and money. Love this tool, very simple from A - Z. Every e-comm site needs this extension. Great customer service too. July 20, 2016
Rated 5 out of 5 by Great product- superior tech support! We are very pleased by the software and support we have received. Great group and very helpful! We hope to utilize their software for years to come- as our business continues to grow. Highly recommend giving them a try! April 15, 2015
Rated 5 out of 5 by Amazing Extension! Recommend 100% This extension has saved me and my team a tremendous amount of time when trying to figure out if an order is legitimate or not. Not only does it work great, but it helped us catch several orders that we would have otherwise sent out under our original screening process. Not only is the extension great and super easy to use, but the support that comes with it is efficient, reliable, and friendly. If I have an issue, I just pick up the phone and help is just a few minutes away. If you are looking for a fraud and charge back detection extension, Signifyd is the way to go! January 7, 2015
Rated 5 out of 5 by A must have for all Magento stores Like the title says this extension is a must have for all Magento stores. This extension will save you time and money. To date we have been able to catch 6 orders that where placed in our store that where fraudulent orders., orders we would have had no idea where fraudulent without this extension. As a startup business I cannot stress enough how this has helped keep us out of the red. The development team behind this extension really cares, as well. We had a small issue with an upgrade and we contacted Signifyd and they scheduled a conference call with us and them, to the developer. We was able to get our problem solved instantly...how's that for service. If you take your business serious and you want to keep profits in the positive instead of taking loses due to fraud then you NEED this extension. January 2, 2015
Rated 5 out of 5 by This extensionis a life saver! Not only does it work flawlessly but, it has saved us a ton of headaches and most of all a lot of money! December 29, 2014
Rated 5 out of 5 by Great Extension This extension is a baseline whether I need to accept or reject (fraud) online order. Less headache for order verification, contact customer or bank issuer. Great extension. December 11, 2014
Rated 5 out of 5 by Great Fraud Prevention Solution It was a serious pain having to sift through international transactions and call banks to verify names and addresses. With Signifyd, it becomes a very easy process and with one click you can submit any transaction to be guaranteed by Signifyd against chargebacks. Great tool considering the amount of false credit card charges being made online. Easy to install and use, great customer support and follow up from their team. December 11, 2014
Rated 5 out of 5 by Great Product, Great Service We were using Sift Science and we faced a wave of fraudulent orders. It was out of control. Thank goodness we found Signifyd! We contacted their team who provided us with a complimentary analysis of the fraudulent orders we had been facing -- all of the orders would have been automatically declined had we used their solution. They were incredibly responsive through integration and so far they're batting 100%. It's remarkable how much more effective Signifyd is than its competitors. Their software is elegant and robust. It's amazing how many useful data points they incorporate into their reviews. This would have been enough, but their guarantee service is game changing and we just started taking advantage of it. Companies invest tremendous resources into their fraud prevention. That is no longer necessary. We now have a world class fraud prevention team in Signifyd and this allows us to focus on building a great online shopping experience for our customers. We highly recommend. October 16, 2014
Rated 5 out of 5 by Great Time Saver / Fraud Checking This extension has been working well for us after signifyd gave us support for it and fixed the issues we had. I'd recommend this for anyone looking to cut down on customer service man hours checking for fraudulent orders. Thanks, Ryan September 25, 2014
Rated 1 out of 5 by Great Product if it Worked on Magento We love the software, although after weeks of support they still cannot get this thing working correctly on our Magento 1.7.2 website :( Very unfortunate - maybe in a few more weeks of support they will be able to fix it and I can change this review.... August 26, 2014
  • 2016-10-30 T09:24:25.412-05:00
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  • cp-1, bvpage1
  • co_hasreviews, tv_22, tr_22
  • loc_en_US, sid_17882, prod, sort_default
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