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Return Management Authorization (RMA) is not directly helpful in the acquisition of new customers for your business, but it can lead to losing them if there is no proper system of Returns. The efficient return system can also lead to winning customers' trust and making them lifetime customers. Almost 5% to 40% of the products sold on eCommerce get returned, this lead to the rise of the efficient RMA system, which fulfills the demands of both, the Customer and the Store Owner.
Using our RMA extension, customers can request for return, replacement & exchange of the ordered items. If you as the store owner don’t want to give money back to the customer, you can also provide in store credits which can be used by the customer to purchase any product from your store. It also helps the store owner manage every aspect of returns easily and makes the complex procedure of return simple.
With the help of this extension, a customer can create RMA request for his order item easily with appropriate return reason, return type (Refund, Store Credit, Replace etc.). Admin will get an email notification when a customer creates a return request. Admin can approve/disapprove RMA request. Admin can also add new custom status for RMA request. For each status update, the customer will get notified by an email.
The Customer can discuss with admin by sending a message with attachment for specific RMA request. This message history will be saved & both can see it.
Customer and Admin both will receive email notification for RMA request status update.
Manage appropriate RMA Type
Admin can easily manage the type of the RMA request as per his requirement by adding new type, deactivating existing type or deleting existing type.
Note: Store credit will be only applied with our other extension Credit Points
Manage appropriate RMA Reason
Admin can easily manage the reason of the RMA request as per his requirement by adding new reason, deactivating existing reason or deleting existing reason.
Manage appropriate RMA Status
Admin can easily manage the status of the RMA request as per his requirement by adding new status, deactivating existing status or deleting existing status.
For more information, please visit full documentation.
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