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RMA - is a powerful tool for managing the return and exchange of items purchased by customers in your store. Allowing your customers to request and manage returns and exchanges directly from your webstore.
Accepting returns or exchanges is necessary component of a great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, this process should definitely be easily managed.
RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and makes it easy to handle every aspect of the return, ensuring an item visibility and tracking until the resolution is completed.
Provided options allow customers to choose from the list an item to return. Your customer can select the reason of return, the item condition and easy specify the most suitable for him resolution: exchange, replace, refund or store credit.
Integration with Store Credit & Refund and Help Desk extensions provides great features for store owner.
Extension is integrated with our Store Credit & Refund extension. This integration allows to do refund to store credit balance. Also it allows you to do exchange of products with different prices.
Extension is integrated with our Help Desk MX extension. You can convert any help desk ticket to RMA request. All discussion about RMA can be done via emails. Your customers don't need to login to store for reply on RMA message. They can reply directly on email and their answer will be added to the RMA automatically.
Quick Responses represent the templates of frequent answers, which can be used to reply RMA.
Custom Fields allow to customize the RMA as required. You can create any number of fields for storing all the RMA-related information.
Workflow rules allow you to configure the RMA algorithm in unique way. You create the rule, which will be executed once the certain event is initiated. When rule is executed, it will be checking out whether certain conditions are fulfilled, and then it will run the execution of specified actions granted positive outcome of such an operation.
Workflow rules can be executed when one of the following events initiates:- New RMA has been created.
Check extension User Manual here
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This extension was developed by and is supported by Mirasvit
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