Mirasvit

RMA

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The leading RMA solution on the market. All necessary features are out of box. Check the demo!
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Overview

RMA

RMA - is a powerful tool for managing the return and exchange of items purchased by customers in your store. Allowing your customers to request and manage returns and exchanges directly from your webstore.

Accepting returns or exchanges is necessary component of a great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, this process should definitely be easily managed.

RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and makes it easy to handle every aspect of the return, ensuring an item visibility and tracking until the resolution is completed.

Provided options allow customers to choose from the list an item to return. Your customer can select the reason of return, the item condition and easy specify the most suitable for him resolution: exchange, replace, refund or store credit.

Integration with Store Credit & Refund and Help Desk extensions provides great features for store owner.

Features for Customers

  • Unregistered customers can create RMA requests and absolutely easy to monitor their resolution.
  • Registered customers have access to all their RMA requests directly from their user account.
  • If a customer purchased a several products in one order, he has the opportunity to return only one item or a few received items. He does not need to return the entire order.
  • If a customer purchased a grouped product, he can return a single item from that product.
  • Customer can exchange product for another product with different size, color, etc. Price difference maybe payed from (refunded to) customer store credit balance.
  • For every returned product, customer is able to set up: Status, Reason, Condition, and the desired Resolution.
  • As only RMA is accepted your client will receive an email notification and he will be able to print RMA Shipping Label, which includes the information about items to return and a return address.
  • During the processing of RMA customer has the ability to leave an additional comments about the RMA.
  • A customer is able to track the entire history of messages, each RMA status changes will be visible for him.
  • A customer will be notified by email about status change or when he receives a new message regarding to his RMA from a store administration.
  • Customer can reply on RMA messages by email. Its not necessary to login each time to store account (enabled if Help Desk is installed).
  • Customer can return products which he has received as gifts.

Features for Store administration

General features

  • Extension supports all magento product types.
  • You can create an RMA requests through the backend.
  • The entire story of comments, status changes for each RMA.
  • Very flexible notification system. You can set up an alert at each processing RMA step, constantly informing your customer about his request processing.
  • Ability to leave a private comments (visible only to the store team).
  • The ability to assign RMA to store staff.
  • The ability to upload image of shipping label from backend. Customer will be able to print this label.

Custom RMA properties

  • You can setup your unique Statuses, Reasons, Conditions, Resolutions for RMA.
  • You can translate them into different languages (for multilingual stores).

Integration with Store Credit & Refund extension.

Extension is integrated with our Store Credit & Refund extension. This integration allows to do refund to store credit balance. Also it allows you to do exchange of products with different prices.

Integration with Help Desk extension.

Extension is integrated with our Help Desk MX extension. You can convert any help desk ticket to RMA request. All discussion about RMA can be done via emails. Your customers don't need to login to store for reply on RMA message. They can reply directly on email and their answer will be added to the RMA automatically.

Quick Responses

Quick Responses represent the templates of frequent answers, which can be used to reply RMA.

  • It is possible to add/edit/remove quick responses.
  • They can be assigned to the store views.
  • It is possible to use different RMA variables in the template.

Custom Fields

Custom Fields allow to customize the RMA as required. You can create any number of fields for storing all the RMA-related information.

  • Custom fields can be of different types (text, dropdown list, checkbox, calendar).
  • Field can be displayed in the customer account and/or backend.
  • You can show custom fields in the shipment confirmation dialog. When customer confirms the shipment of RMA package back to the store, he will be required to provide additional information about shipment (like carrier, tracking number).
  • Customer or agent may be required to fill the field.
  • Multilingual support

Workflow Rules

Workflow rules allow you to configure the RMA algorithm in unique way. You create the rule, which will be executed once the certain event is initiated. When rule is executed, it will be checking out whether certain conditions are fulfilled, and then it will run the execution of specified actions granted positive outcome of such an operation.

  • Workflow rules can be executed when one of the following events initiates:

    - New RMA has been created.
    - RMA has been changed.
    - New reply from customer has come in.
    - New reply from staff.
  • Workflow rules can check the fullfilment of the ticket fields with regard to completion of the certain conditions.
  • If conditions are fulfilled, then workflow rules will run execution of the specified actions such as: - change of a status of the RMA.
    - change of an owner of the RMA.
    - make RMA resolved/unresolved.
  • Workflow rules can send notification emails to the staff or customer.

Visit Extension Page

https://mirasvit.com/magento-extensions/rma.html

Check Extension Demo

Guest RMA
Customer Account
RMA Backend

User Manual

Check extension User Manual here

RMA
M1 Extension Versions

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Q&A
(4 Questions : 2 Answers)

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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25983735
Customer avatar
I am curious to know, if a pre-existing enterprise edition was converted to community edition, would your module take over the data from the previous enterprise RMA features by chance? EE 1.11 Current to move to CE Latest
by
galaxywd
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2 years, 8 months ago
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_189921
Customer avatar
Answer: 
It's possible to migrate the data from EE to our RMA. But you'll need a help of Magento developer to do such migration. Our extension does not have such migration out of box.
Thanks.
by
Mirasvit
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2 years, 7 months ago
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1 answer

Live Online Refund?

Customer avatar
I have a magento cart with payflowlink. Will this module perform a live refund to the customer through the payment gateway?
by
theinfofactory
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1 year, 9 months ago
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Customer avatar
Answer: 
When RMA is approved, our extension can automatically create a credit memo. If your payment gateway/module supports online refunds, credit memo will run refunding process. I suggest you to contact our team via live chat on the http://mirasvit.com and we can discuss this question in detail.
by
Mirasvit
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1 year, 9 months ago
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API support ?

Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
does it support magento rest api. because mobile app is going to act as front end. it is a new Trent. so i want to know whether it have api support or not.
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aruljames_divum
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1 year, 3 months ago
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Customer avatar
Can we add another return address? because my company got more than 1 storage location. Thanks
by
Tjokian
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2 months, 2 weeks ago
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  • 2017-01-17 T09:27:23.699-06:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_22249, prod, sort_default
1 of 1
  • 2017-01-17 T09:27:23.701-06:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_22249, prod, sort_default
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Reviews

About the Developer

This extension was developed by and is supported by Mirasvit

Rated 4.9 out of 5 by 12 reviewers.
Rated 5 out of 5 by Very good extension I really like this company, all the extensions I purchase from them are really good, easy to use and no bugs at all. November 14, 2016
Rated 5 out of 5 by Good extension and good support We have purchased some extensions from this developer and their extension always perform well with excellent support... April 27, 2016
Rated 5 out of 5 by Good extension I suggest it. It is well integrated in Magento and easy to configure. Translation are long but only if you don't use english. March 24, 2016
Rated 5 out of 5 by Great Very functional. Miravist is very responsive to issues and feedback. Made a suggestion and the feature was rolled into a new version withing a few weeks. Great experience over-all. March 1, 2016
Rated 5 out of 5 by Great Support and Great Product This extension has been a big help to us. Combined with their Help Desk and Knowledge base extensions, it is so much easier to take care of our customers. We had some slight issues after installation due to our custom admin and theme, but they resolved them the same day we asked for help. January 5, 2016
Rated 5 out of 5 by Great extension! Good extension and good support. I had some design problems and support solve this... i buy one extension more... Best Regards January 3, 2016
Rated 5 out of 5 by Works out of the box. Excellent. I am in love with Mirasvit extensions. They know exactly what merchants require. This one is no different as well, works without a single glitch. I recommend it. October 8, 2015
Rated 5 out of 5 by Excellent Extension There were some initial issues with our theme and the extensions though the support team was more than responsive and accommodating to our specific needs. I have ordered a few different extensions from Mirasvit and have been impressed each time. Specifically the RMA extension has saved our customer service several hours in processing and management time. I would recommend this as well as the help desk and store credit. August 4, 2015
Rated 5 out of 5 by The best RMA extension you can find! You can't go wrong with Mirasvit! When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret! June 12, 2015
Rated 4 out of 5 by Seems very complete, esp since 2.0 Very ahndy extension. Does take some time to setup. And translations can be some work. After that you really have a closed loop RMA process. June 12, 2015
  • 2017-01-17 T09:27:27.524-06:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_12, tr_12
  • loc_en_US, sid_22249, prod, sort_default
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