Reamaze

Reamaze Helpdesk & Live Chat

  • Popularity Score 639 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

Lightweight, Lightspeed Helpdesk. Email, Social, Live Chat. Multi-Brand Capable. Integrated with stores.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

You will be re-directed to the developer's website to complete your purchase.

You must be registered and logged in to get extension key.
In order to get this extension, you must be logged in to the Magento Community. Click here to login or register.

Magento Connect 2.0

Magento Connect 2.0

FREE
Overview

Reamaze Helpdesk & Live Chat

Reamaze helps you stay connected to your customer as efficiently as possible, both offline and online via Live Chat. All your email, Facebook, Twitter, Instagram and Live Chat conversations into one place so you can interact with customers no matter where they are.

How Reamaze can help you be awesome

Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.

Frustration-Free

Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified consistent dashboard designed to alleviate customer pains.

Reamaze handles the complexity of sending it to the right social network or email address.

No ticket numbers, robotic replies. Easy, simple, and focused on great, meaningful conversation experiences with your customers. Happy Customers = Revenue.

Be There. Live.

Easily add both Live and Offline support to your site/store with Reamaze.js. No coding knowledge required! Use our amazing widget builder! See http://bit.ly/1FYLURR and https://youtu.be/B3zk1qbwPas Your agents can go live or come offline at any time. Reamaze will give your customers the best available option depending on available staff.

Beautifully Designed

We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Works Like Email

Your team can respond to every type of conversation straight through their own email. Reamaze handles the complexity of sending it to the right social network or email address.

Be There Live

Simple, Integrated Livechat

On or Off

Your agents can go live or come offline at any time. Reamaze will give your customers the best available option depending on available staff.

Deliver Happiness!

Response Templates

Help your team respond faster using templates shared by your team.

Collision Detection

Avoid sending colliding responses to the same thread. Even through email.

Knowledge Base

Help your customers help themselves. Let your customers search for their own answers in your public knowledge base.

At A Glance Reporting

Stay on top of your conversation volume and response times with built in reporting features.

Advanced Integrations

Integrate Reamaze in a variety of ways to suit your site

Single Sign On

Integrate Reamaze with your authentication system to automatically connect users to your helpdesk.

Embeddable Knowledge Base

Seamlessly embed our Knowledge Base into your support page via JavaScript.

Customer Data Attribution

Send customer attribution to our JavaScript and have it displayed contextually within support messages.

Embeddable Contact Forms

Get rid of spam by having Reamaze host your contact form.

Custom Form Fields

Customize your support, chat, and contact forms using JavaScript to add a variety of custom fields and dropdowns.

API Available

Build your own advanced integrations with our simple RESTful API.

Features

  • Email, Facebook, Twitter support
  • Live Chat
  • External and internal knowledgebases
  • Community forums
  • Multi-brand management
  • Simple CRM
  • Team collaboration and staff notes
  • Automated workflows
  • Customizable email templates
  • Automatic collision detection
  • Customizable notifications, tags, and filters
  • Response templates
  • Conversation permalinks
  • Autoresponders
  • Volume, response time, and staff reports
  • JavaScript integrations
  • Reamaze.js (https://www.reamaze.com/developer)
  • Works on mobile devices

Businesses who love their customers love us. Hear what they have to say:

Robin (Instichu):

From the simple set up to allowing us to monitor all social platforms in one cloud based service reamaze does the job better than any other providers we've used.

Haje (Triggertrap):

Reamaze strips away a lot of clutter, and leaves behind only the most important element: The ability to have meaningful conversations with your customers.

Kat (Moviepilot):

In order to optimize communication with over 30 million fans, we required a tool which would seamlessly integrate all of our channels into one manageable interface. Reamaze solved that problem for us.

Davis (Printful):

We’ve grown with Reamaze from just 1 operator to almost 30 now. We joined because of the simplicity and stayed for how they continue to execute on new stuff.

What are we up to?

http://blog.reamaze.com/

M1 Extension Versions

Support For Magento 1.9.2.2 and SUPEE-6788

2015-11-12 09:03:52
  • Version number: 1.3.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Reamaze 1.3.0 adds support for Magento 1.9.2.2 and patch SUPEE-6788

New:
- Conversations Awaiting dashboard widget

Bug fixes:
- unresolved dashboard widget was not properly loading unresolved conversations

Bug fixes

2015-05-06 06:22:08
  • Version number: 1.2.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

1.2.1 : Fixed 404 issue on certain installations

Bug fixes, mailchimp and github integration

2015-02-06 07:38:34
  • Version number: 1.2.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Reamaze 1.2 introduces some bug fixes and cool new integrations like GitHub and MailChimp.

Bug fixes:
- tighten up admin CSS so it only affects Reamaze tabs and not the entire admin.
- Viewing the conversations tab for a customer that is not in Reamaze yet will not 404, but will instead prompt for adding the user to Reamaze

Live Chat

2014-11-14 17:55:13
  • Version number: 1.1.2
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Reamaze 1.1 introduces Live Chat. Keep in touch with your customers both online and offline!

New Features:

- Live Chat
- New Dashboard Report widgets
* Appreciations
* First Response Rate
* Average Thread Size

1.1.2 Changelog:
- Fixes height on setup page

Live Chat

2014-10-17 17:02:44
  • Version number: 1.1.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Reamaze 1.1 introduces Live Chat. Keep in touch with your customers both online and offline!

Features:
- Live Chat
- New Admin Dashboard Widgets:
* Appreciations
* First Response Rate
* Average Thread Size
1 2 3
Q&A
(3 Questions : 1 Answer)

Product Q&A

Ask your questions. Share your answers.

 
 
« Back
 
 
Sort by
 
1 answer

Working with 1.9+

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_74067
Customer avatar
I'm wondering if this extension compatible with Magento 1.91
by
gfxguru
-
2 years, 4 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
Answer: 
I have this extension installed and it appears works good in my Magento 1.9.1
by
bamboodeck
-
1 year, 6 months ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27638307
Customer avatar
I got this error

"There has been an error processing your request
Exception printing is disabled by default for security reasons"

My website not Compatible the extension? (www.cigarocnexion.in) is running on community 1.9
by
Ngura
-
2 years ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
Hello, I have this Reamaze-1.2.1. extension installed, everything look good so far, but it appears in the website front end, it always showing status:

"We're currently offline. Please leave a message."

This is even after the settings in the "Account Settings" -> Chat Settings -> "Enable Live Chat" is checked and enabled.

We are on 2nd day of the 14 day free trial.

Can you give some advice how to fix this? Thanks!
by
bamboodeck
-
1 year, 6 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0
  • 2017-01-17 T09:29:36.148-06:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_21448, prod, sort_default
1 of 1
  • 2017-01-17 T09:29:36.149-06:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_21448, prod, sort_default
1 of 1
Get Help

Support for This Extension

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Magento Platform Support

If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.

Reviews

About the Developer

This extension was developed by and is supported by Reamaze

Rated 4.8 out of 5 by 6 reviewers.
Rated 5 out of 5 by Excellent extension, but couldn't make it work on top page right Excellent extension, rich features! but couldn't make it work on top page right. So I have it installed and testing on magento CE 1.9.1 works right out of box, did not have to contact support. June 27, 2015
Rated 5 out of 5 by Wow! Extremely well designed helpdesk I was looking for an alternative to Zendesk and found Reamaze. Don't have to deal with ticket numbers anymore, and my customers don't have to figure out 'Reply above this line' that other helpdesks enforce in emails. Reamaze handles all my conversations with my customers beautifully, and it works great on my iPhone too. Everything is so easy and intuitive. I'd definitely recommend this if you have a small business like mine and don't want all the bulk of the enterprise help desks out there. Reamaze will be perfect for you, as it is for me. April 1, 2014
Rated 5 out of 5 by Thank you thank you thank you!! I've been searching around for something that can let me better help my customers. I used to dread doing customer support, but Reamaze really changed how I look at things. I don't see my customers as a queue of tickets to be cleared out; instead, Reamaze keeps the human factor there, allowing me to have have meaningful conversation and improve customer engagement. March 29, 2014
Rated 5 out of 5 by Love this extension! Just installed this on my client's site and she loves it! Really well designed, beautiful, and redefines customer support. Especially love the reports and social channel support. Going to recommend this to my other future clients! March 8, 2014
Rated 5 out of 5 by Great extension for customer support We love using this extension. Pretty convenient and lightweight support app for our store. Very good support as well from the developing team. March 1, 2014
Rated 4 out of 5 by Great helpdesk solution for my store! I'm just starting my online retail business and this extension has everything that I need! Reamaze is so clean and polished and is a joy to use - I can't believe that I am actually enjoying communicating and dealing with my customers. Pros: - Simple, easy to use and looks really nice. Setting it up was a breeze. - Facebook / Twitter support. I can now see and respond to my customer's posts and tweets on FB / Twitter with ease. - Makes checking email / social channels redundant - I only need to check Reamaze and not my inbox/twitter/facebook since Reamaze has it all. - Reamaze's own customer support is awesome - quick turnaround time and helped answer my questions. - Ability to create and display my own knowledge base topics and articles is great! Cons: - Wish there were more conversation tabs that I could pick from to show on the Magento dashboard =) Overall I'm happy I found this extension. Would definitely recommend this to anyone who wants a simple and easy to use helpdesk. February 26, 2014
  • 2017-01-17 T09:29:38.869-06:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_6, tr_6
  • loc_en_US, sid_21448, prod, sort_default
1-6 of 6

In order to upload extension, you must be logged in to the Magento Community. Click here to login or register.

Close

Register

* Required Fields

Close window

Forgot Your Password?

Please enter your email below and we'll send you a new password.

* Required Fields

Close window

Login

To upload extension you must be logged in.

* Required Fields

Close window

You are using an outdated browser

We built Magento Connect using the latest techniques and technologies.
This makes Magento Connect faster and easier to use.
Unfortunately, your browser doesn't support those technologies.
Use the links below to download a new browser or upgrade your existing browser.