Olark Live Chat

  • Popularity Score 3536 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

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With Olark Live Chat, answer customers immediately, keep them browsing your Magento store and save the sale.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

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Magento Connect 2.0

Magento Connect 2.0

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Olark Live Chat

Nothing saves a sale faster than Olark Live Chat for Magento.

    Getting started? Follow this tutorial to get started in minutes.

Email and phone make customers abandon their shopping carts to get answers from you. Olark's on-page chat lets you answer questions immediately so customers keep shopping.

With Olark CartSaver for Magento, you can see every customer browsing your store, what they are looking at, and what's in their cart.

Get notified in real-time when customers look at big ticket items, when you get a repeat customer, or when customers add and remove items from their shopping cart.

Over 5,000 businesses rely on Olark Live Chat to keep customers happy. If you need help, contact our amazing support time by live chat or by email.

M1 Extension Versions

Fixes cannot redeclare formatPrice() error in certain PHP versions

2016-07-26 13:39:40
  • Version number: 1.0.10
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fixes Fatal error: Cannot redeclare formatPrice() (previously declared in /var/www/public/app/code/community/Olark/Chatbox/Block/Chatbox.php:55) in /var/www/public/app/code/community/Olark/Chatbox/Block/Chatbox.php on line 55`

Now compatible with Magento compiler

2013-06-05 03:17:30
  • Version number: 1.0.9
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1,, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fixes bug with Magento compiler

Support for OneStepCheckout

2013-05-26 18:54:29
  • Version number: 1.0.8
  • Stability: Stable
  • Compatibility: 1.4,, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Now supports OneStepCheckout

Better notifications for checkout

2013-03-25 19:16:16
  • Version number: 1.0.7
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1,, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Now tracks checkout notifications and includes shopping cart contents, and which items were added or removed, in notifications. Moved most configuration into Olark.

Minor bug fix for dependent child items

2013-03-16 14:44:01
  • Version number: 1.0.6
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1,, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fixed problem with dependent shopping cart items showing up in list as ghost items.

Made widget help text slightly clearer.
1 2

I installed this extension but can't find it now.

I have installed this extension but can't find it in admin ? could you please tell me where to find it or whether i need to activate it or not as I can not see any difference on the website either?
Asked by: zeeshawn
You should read the documentation here: http://www.olark.com/customer/portal/articles/975527-magento-cart-saver-integration-with-olark-live-chat?rid=magentoconnect
Answered by: WaPoNe
Date published: 2014-08-02

i am geting fatal error

i am getting fatal error on mage.php after installing this chat box ,,not working
Asked by: naresh_php

Will you add support for PHP7?

I'm running Magento Enterprise in PHP7 and cannot install this extension using Magento Connect, because it states it requires PHP < 6.0.0.
Asked by: Mirek

I am also getting same error " Fatal error: Class 'Mage_Chatbox_Helper_Data' not found in /home/*/public_html/app/Mage.php on line 547 "

Asked by: vipul_dswt

Can I use this chat in China?

I want to use this to chat with our customers in China. Do you think this extension will work in China? Is it still using the Google api or javascript that could not be loaded in China?
Asked by: rxzhang
  • y_2017, m_2, d_19, h_13CST
  • bvseo_bulk, prod_bvqa, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_5
  • loc_en_US, sid_14561, prod, sort_[SortEntry(order=LOCALE, direction=DESCENDING), SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_magento
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About the Developer

This extension was developed by and is supported by olark

Olark Live Chat is rated NaN out of 5 by 20.
Rated 5 out of 5 by from Easy to use Thanks for providing this amazing extension! But, although it says free on the extension page, there is a monthly fee. So, watch out guys!
Date published: 2015-11-29
Rated 1 out of 5 by from WARNING! BLACK HAT SEO CODE INSERTED (CLOAKING)!! This extension inserts a "Black Hat" SEO link to your website. We pay a premium to remove all olark branding but during our third party extension QA we discovered the extension sneakily adds the following code to the top of all webpages. <noscript><a href="https://www.olark.com/site/8165-261-10-9261/contact" title="Contact us" target="_blank">Questions? Feedback?</a> powered by <a href="http://www.olark.com?welcome" title="Olark live chat software">Olark live chat software</a> </noscript> Wrapping this SEO link in the <noscript> tag ensures the users/customers will not see it but the search engine robots will. Please try it yourself, disable javascript and refresh browser or simply view the pages. Search engines like Google may penalise your site if you use this extension, look up "seo cloaking" if you don't know why!
Date published: 2015-09-24
Rated 3 out of 5 by from Works with most browsers! For companies who have Internet Explorer browser users I would not recommend this product. Basically the sticky chat tab disappears on numerous pages during navigation of the site. This means you don't really know who is in the store, and worse yet, if you are chatting with a customer and they navigate to a page where the sticky tab won't display, you lose the chat automatically. Basically it is like hanging up on your customer! Otherwise I like the product. We will use it because it was part of our Blue Acorn site development and changing to something else would be a change order. But long term I expect we will need to switch to something more reliable. If Olark can fix this (or cares to) I would change my review completely to positive. I know this internet stuff is complex. But we should still be guaranteed the basic expectation of cross-browser functionality (especially for the popular browsers).
Date published: 2015-05-19
Rated 5 out of 5 by from Muito bom! Estão de parabéns! Uso no Magento 1.9 e funcionou perfeitamente!
Date published: 2015-03-04
Rated 5 out of 5 by from Did exactly as described Worked perfectly and exactly as described for my store. No complaints here.
Date published: 2015-01-25
Rated 5 out of 5 by from Perfect with Magento CE 1.9.1 This is extension is working perfectly on Magento CE and the last CE 1.9.1. As mentioned on my previous review you have just to add the Widget from CMS and that's it. If you are practical with CSS you can adjust some extra in that way and not only from the Olark website settings.
Date published: 2015-01-05
Rated 5 out of 5 by from Easy to install and use. First, let me say I'm on Magento CE 1.9.1. Apparently Connect hasn't updated their website to let you choose the latest version. On to the review. Really easy to install, but make sure you follow their directions. Note that you have to create a widget under the "CMS > Widgets" menu to get this to work (it's all there in the instructions). Nothing will appear in System > Configuration or anything like that so you might be scratching your head wondering where your new extension is, but it's there, just make the widget and you'll see. You may have to refresh cache after making the widget. The whole system (widget and in browser chat client for operator) is fairly responsive, easily comparable to instant messenger speeds. You can adjust the colors to fit in better with your site. Most of the settings are adjusted through the Olark website so after you get it setup the Magento side is pretty hands-off as far as configuration goes. This makes adjusting settings very easy.
Date published: 2014-12-04
Rated 5 out of 5 by from Brilliant Discovered this on Magento connect and installed within 5 minutes. Excellent and it's free. Work instantly and the messages are rapid. I've decided to not use it on my site as I need my customers to talk together and not to me. I will bear this in mind for later projects. Really excellent
Date published: 2014-10-11
Rated 5 out of 5 by from Have it in many stores in other platforms, also works great in Magento Very stable and works very well across a variety of e-commerce platforms, provides an interesting functionality and quite painless to install in Magento. Specially like their "beta" mobile interface. Works well in a lot of client apps in both Android and iOS. You get almost the same functionality as in the browser based app. Their top notch customer service is provided through the same platform and you can see how it's wrapped out by the pros. Highly recommended.
Date published: 2014-10-07
Rated 5 out of 5 by from Best online chat ever easy to use, easy to install. thanks a lot!!!!!!!!
Date published: 2014-06-10
  • y_2017, m_2, d_18, h_23
  • bvseo_bulk, prod_bvrr, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_20
  • loc_en_US, sid_14561, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_magento

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