LiveHelp® Live Chat
LiveHelp® plugin is updated with new features and an easier setup!
- The dynamic widgets created in LiveHelp® dashboard are now immediately available in Magento backoffice.
- Immediate information about users: real time cart monitoring and orders tracking to measure your ROI.
- New feature: minimize the chat button for a better user experience in your Store, even on mobile.
- Choose the widget layout straight from Magento backoffice.
» Customizable layout
In WEB administrator's panel you may customize the appearance of your live chat window with logo, colors and font of your corporate image.
» Advanced chat features
You may customize visitor's information to better define your marketing strategies: for example terms to recognize your users or start chat in a web site page, not in popup window, etc.
» Compatibility with all browsers and OS
LiveHelp® chat is compatible with all major browsers: Internet Explorer (from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac.
» File Transfer
Transfer files directly via chat. The most common extension files (documents, images) can be sent by visitor and agent.
» Customer service efficiency
One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may transfer chat conversations to another agent for additional help. When the operator is offline, users can fill in a form that you will receive via e-mail.
» Complete chat logs available in real time for each connected user.
Immediate information about users: the web page from which the chat was requested and previous messages.
» Recorded chat sessions
Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer's frequently asked questions.
» Competitive costs
No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents.
This is the only official plugin for LiveHelp® live chat