LiveHelp

LiveHelp® Live Chat

  • Popularity Score 774 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

Provide fast reliable chat to assist your customer. Cloud based no setup fees. Fully customizable chat layout
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

FREE
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Overview

LiveHelp® Live Chat

LiveHelp® plugin is updated with new features and an easier setup!
- The dynamic widgets created in LiveHelp® dashboard are now immediately available in Magento backoffice.
- Immediate information about users: real time cart monitoring and orders tracking to measure your ROI.
- New feature: minimize the chat button for a better user experience in your Store, even on mobile.
- Choose the widget layout straight from Magento backoffice.

Tutorial

» Customizable layout
In WEB administrator's panel you may customize the appearance of your live chat window with logo, colors and font of your corporate image.

» Advanced chat features
You may customize visitor's information to better define your marketing strategies: for example terms to recognize your users or start chat in a web site page, not in popup window, etc.

» Compatibility with all browsers and OS
LiveHelp® chat is compatible with all major browsers: Internet Explorer (from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac.

» File Transfer
Transfer files directly via chat. The most common extension files (documents, images) can be sent by visitor and agent.

» Customer service efficiency
One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may transfer chat conversations to another agent for additional help. When the operator is offline, users can fill in a form that you will receive via e-mail.

» Complete chat logs available in real time for each connected user.
Immediate information about users: the web page from which the chat was requested and previous messages.

» Recorded chat sessions
Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer's frequently asked questions.

» Competitive costs
No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents.

This is the only official plugin for LiveHelp® live chat
M1 Extension Versions

Add ability to select custom widgets for different areas

2016-08-02 14:37:29
  • Version number: 1.6.2
  • Stability: Stable
  • Compatibility: 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

** minor bug fixes
** add ability to select custom widgets for different areas

Release 1.6.1

2016-05-31 10:38:38
  • Version number: 1.6.1
  • Stability: Stable
  • Compatibility: 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Minor bug fix

Release 1.6.0

2016-05-30 11:11:59
  • Version number: 1.6.0
  • Stability: Stable
  • Compatibility: 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

New:

- Added support for server cache like Varnish

- Improved performance and reduced cpu usage on magento server (now called only once and only after user click to chat)

- Static widget removed. If you are using the "Old style static version" go to plugin page and choose your widget. You can also customize widget setup under LiveHelp Dashboard.

Release 1.5.5

2015-12-21 17:28:10
  • Version number: 1.5.5
  • Stability: Stable
  • Compatibility: 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

New:
- Orders tracking to measure your ROI
- Real time user's cart

Release 1.5.0

2015-12-02 17:14:24
  • Version number: 1.5.0
  • Stability: Stable
  • Compatibility: 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Compatibility with latest Magento security patches. Easier plugin setup. Added dynamic widget with activation rules (asynchronous JS) for example closing button, show only when agents are online, show after X seconds on page...
1 2 3
Q&A

What is the costs

What are the server costs? Obviously this add on is free but what are the other costs?
Asked by: CampbellVance
Hi, you can see a few examples of packages at this link: http://bit.ly/LiveHelpCosts. Pricing varies depending on the number of operators and of rooms. In the admin dashboard you can choose the configuration you need and see the correspondent price. If you need a custom quotation of for more information please contact us at info@livehelp.it
Answered by: LiveHelp
Date published: 2014-08-09

my livechat id.?

Asked by: janakdhanesha
If you don't have a valid chat ID, you can get one here for free: http://www.livehelp.it/vedit/pagina.asp?lingua=en&pagina=1413&campagna=MAGENTOFAQ
Answered by: LiveHelp
Date published: 2016-03-26
  • y_2017, m_2, d_24, h_2CST
  • bvseo_bulk, prod_bvqa, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_2
  • loc_en_US, sid_22376, prod, sort_[SortEntry(order=LOCALE, direction=DESCENDING), SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_magento
Get Help

Support for This Extension

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Magento Platform Support

If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.

Reviews

About the Developer

This extension was developed by and is supported by LiveHelp

LiveHelp® Live Chat is rated 3.7 out of 5 by 6.
Rated 5 out of 5 by from Live Help utile e molto professionale All’inizio ero titubante sull’utilità Live Help come chat sul mio sito aziendale ma presto mi sono ricreduto……. Utilissimo e molto professionale
Date published: 2016-10-26
Rated 5 out of 5 by from Order tracking rocks! This chat solution is awesome: you can track orders and match chat with orders automatically. I find it very usefull for my Agens. LiveHelp customer care guys was fast and helpful when I had to upgrade from LITE edition to a Standard edition, with plenty of business features.
Date published: 2016-03-08
Rated 5 out of 5 by from Very easy setup and great value This plugin is really easy to activate and you can configure anything from LiveHelp admin dashboard. This live chat is really powerful for agents because they can chat with several visitors at the same time and have a lot of information about them (chart value and so on). Furthermore everything is tracked so I can know what agent is the best at selling in chat!
Date published: 2016-03-08
Rated 1 out of 5 by from It's not free! Unfortunately it's not free. You have to pay min. $19 / per month after 2 weeks and I'm so regret to waste time with this extension.
Date published: 2016-03-02
Rated 1 out of 5 by from Not free and in itialian language This extension is not free, it is just a trial. Plus the frontend interface is in italian. The admin is in Italian, french and english, all mixed!
Date published: 2015-11-20
Rated 5 out of 5 by from Fast and reliable It installs and works like a charm. Incredibly increase Sales. I'm still using it for free.
Date published: 2014-03-29
  • y_2017, m_2, d_24, h_4
  • bvseo_bulk, prod_bvrr, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_6
  • loc_en_US, sid_22376, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_magento

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