QualityUnit

LiveAgent - Live chat & Helpdesk

  • Popularity Score 6131 Popularity Score

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LiveAgent + Magento plugin is a complete Live Chat and Helpdesk solution for any Magento powered website.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

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Magento Connect 2.0

Magento Connect 2.0

FREE
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Overview

LiveAgent - Live chat & Helpdesk

Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent Live Chat & Helpdesk, you are just a click away. LiveAgent is a powerful "all-in-one" customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.

Note: You'll need a LiveAgent account to get access to all features

LiveAgent Features

LiveAgent offers 179+ features and fuctions and more are added on regular basis. The main features are listed below:

  1. Live Chat - Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales.

  2. Help Desk Software - Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) You can answer emails in same way as if it would be chat - customer will get immediate answers.

  3. Customer Portal - In case your support is not online, your customers can leave you an offline message, which will be later asnwered by email.

  4. Facebook - Connecting with Facebook enables you to respond to Facebook messages, posts or comments directly from LiveAgent, along with other customer requests.

  5. Twitter - Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

  6. Knowledge Base & Forum - Create categories in your Customer portal based on your products, services or types of customers. Add knowledge base articles, Forums or feedback boards. Create knowledge base search widgets, and provide customers with easy acccess to your knowledge base articles.

You can keep full history of conversations with your customers and you have full overview of interactions on one page.

Plugin features

  1. Integrates Magento with live chat
  2. Instantly adds a chat button to your Magento store, no HTML or coding required
  3. Multilingual support (39 languages available)

Comparisons

Freshdesk comparison, Kayako comparison, Zendesk comparison, Olark comparison
M1 Extension Versions

Easier setup with multistore

2017-03-03 08:18:31
  • Version number: 3.2.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- multistore config link added to main menu
- new way of login to LiveAgent admin panel
- minor design changes

Signup form API change

2016-08-12 09:04:34
  • Version number: 3.2.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- API changed for the signup form
- settings reset link added
- minor design changes

Display in admin fixed

2016-05-24 06:56:09
  • Version number: 3.1.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- display in admin option fixed

A multi-store support added

2016-05-09 11:01:50
  • Version number: 3.1.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- a multi-store support added (now you can turn your button on or off for a specific store)

JavaScript merging fix

2016-03-31 13:38:18
  • Version number: 3.0.9
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- a bug with JavaScript merging fixed
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Q&A
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Support for This Extension

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Magento Platform Support

If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.

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