QualityUnit

LiveAgent - Live chat & Helpdesk

  • Popularity Score 4980 Popularity Score

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LiveAgent + Magento plugin is a complete Live Chat and Helpdesk solution for any Magento powered website.
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Magento Connect 2.0

Magento Connect 2.0

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Overview

LiveAgent - Live chat & Helpdesk

Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent Live Chat & Helpdesk, you are just a click away. LiveAgent is a powerful "all-in-one" customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.

Note: You'll need a LiveAgent account to get access to all features

LiveAgent Features

LiveAgent offers 179+ features and fuctions and more are added on regular basis. The main features are listed below:

  1. Live Chat - Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales.

  2. Help Desk Software - Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) You can answer emails in same way as if it would be chat - customer will get immediate answers.

  3. Customer Portal - In case your support is not online, your customers can leave you an offline message, which will be later asnwered by email.

  4. Facebook - Connecting with Facebook enables you to respond to Facebook messages, posts or comments directly from LiveAgent, along with other customer requests.

  5. Twitter - Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

  6. Knowledge Base & Forum - Create categories in your Customer portal based on your products, services or types of customers. Add knowledge base articles, Forums or feedback boards. Create knowledge base search widgets, and provide customers with easy acccess to your knowledge base articles.

You can keep full history of conversations with your customers and you have full overview of interactions on one page.

Plugin features

  1. Integrates Magento with live chat
  2. Instantly adds a chat button to your Magento store, no HTML or coding required
  3. Multilingual support (39 languages available)

Comparisons

Freshdesk comparison, Kayako comparison, Zendesk comparison, Olark comparison
M1 Extension Versions

JavaScript merging fix

2016-03-31 13:38:18
  • Version number: 3.0.9
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- a bug with JavaScript merging fixed

API fix for secure protocol redirect

2016-02-04 05:41:32
  • Version number: 3.0.8
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- minor changes in API fixing redirect to secured page

installation SQL bug fixed

2015-12-18 12:03:48
  • Version number: 3.0.7
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- installation SQL bug fix

SQL bug fixed

2015-12-08 09:43:35
  • Version number: 3.0.6
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- SQL bug fix for upgrade from older versions
- increased compatibility with new PHP versions

PHP compatibility increased

2015-11-18 08:15:35
  • Version number: 3.0.5
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- increased compatibility with new PHP versions
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Reviews

About the Developer

This extension was developed by and is supported by QualityUnit

Rated 4.6 out of 5 by 31 reviewers.
Rated 5 out of 5 by Very pleased using LiveAgent This is probably the best helpdesk software we have come across during last years. We were using Zendesk longer time, but we were not so satisfied like with LiveAgent. It is simple to use, nice-design software, which increases satisfaction and your profit will grow. We had a possibility to test the system for two weeks for free, which persuaded us to choose LiveAgent over other brands. It is very-friendly software for clinets but also my agents, who reply to customers' requests. There are many features that LiveAgent offers, but other brands are missing. Customer support is performed by phone calls with agents, email communication, live chat and social networks. Everything is customizable. You can add custom fields and rules in no time. Very pleased using LiveAgent. March 4, 2016
Rated 5 out of 5 by Very pleased using LiveAgent This is probably the best helpdesk software we have come across during last years. We were using Zendesk lomger time, but we were not so satisfied like with LiveAgent. It is simple to use, nice-design software, which increases satisfaction and your profit will grow. We had a possibility to test the system for two weeks for free, which persuaded us to choose LiveAgent over other brands. It is very-friendly software for clinets but also my agents, who reply to customers' requests. There are many features that LiveAgent offers, but other brands are missing. Customer support is performed by phone calls with agents, email communication, live chat and social networks. Everything is customizable. You can add custom fields and rules in no time. Very pleased using LiveAgent. March 4, 2016
Rated 3 out of 5 by constantly improving app I like that its cloud based and I don't need to worry about having another server running an application. Also the fact that Chat and reporting is solid helps solidify the solution for us. we love the tagging features and capabilities to find issues with simple searches and filters. February 24, 2016
Rated 5 out of 5 by The plugin that you really need If you want to implement a chat in your web, this plugin is a really good option. It is very easy to use,it have many functionalities and Is not the plugin that make your website run slowly or lag. You can customize with many different options and it makes your website very cool. February 11, 2016
Rated 5 out of 5 by You can customise everything... This has been my first experience setting up a help desk system, it has been nevertheless very easy. We connected our 3 email addresses to Live Agent and added chat buttons to our websites. I think it has more features than all the other customer support software combined. You can customize everything... February 4, 2016
Rated 5 out of 5 by easy to execute it is a must for us and LiveAgent goes one step further by allowing other agents to see what has been typed. I like the most, that LiveAgent allows a seamless integration of many communication channels, such as Emal, Facebook, Twitter, and many more. I think it has more features than all the other customer support software combined. February 4, 2016
Rated 4 out of 5 by I like that LiveAgent is cloud based I like that LiveAgent is cloud based and I don't need to worry about having another server running an application. Complex solution for chat, mail, calls (via twilio), social networks (fb, twitter), knowledge base, client base, ticketing system, support portal, forum. Easy to setup and very flexible in way to use it. Recommend it! February 1, 2016
Rated 5 out of 5 by Great thing and highly recommended. LiveAgent fulfils all expectations and requirements we request. This is the way how to help more people and attract some more potential customers. Agents are allowed to look at any previous chats in chat history, look at previous solution and problems what helps to solve problems in depth and quickly. We are very satisfied. February 1, 2016
Rated 5 out of 5 by Absolutely love LiveAgent. Support can be delivered through multiple channels like: online chat, support portal, email, contact forms, Facebook, twitter or phone. That we can use live chat on multiple shops with different logo's is great, we basically get 3 shops in one software suite at no extra cost. Absolutely love LiveAgent. January 29, 2016
Rated 5 out of 5 by I am very satisfied with LiveAgent I am using LiveAgent and I am very satisfied. What I like the most: -Super easy to install and use! -Native mobile apps which can also notify you of chats -Tons of customizability -Cheaper than the nearest competitor I have just positive experiences with support and helpdesk and I can recommend it to others. December 17, 2015
  • 2016-05-02 T09:00:52.189-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_31, tr_31
  • loc_en_US, sid_10006, prod, sort_default
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Q&A
(5 Questions : 3 Answers)

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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26927055
Customer avatar
in setting url ? what 's input on hosting and localhost in my pc. Please teach me. Thank you very much.
by
Porn2515
-
3 years ago
-3points
0out of 3found this question helpful.
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Answers

Avatar Image Url:: http://www.magentocommerce.com/magento-connect/media/avatars/avatar_146601_1444714674.png
Customer avatar
Answer: 
The new plugin now tells you what URL format to use. You are supposed to use http://yoursite.com/ or in case of a hosted account the URL is http://customname.ladesk.com/
by
qualityunit
-
6 months ago
0points
0out of 0found this answer helpful.
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27547377
Customer avatar
I have install this on magento 1.7.0.2.
Mangeto backend only shows this error : Fatal error: Class 'Qualityunit_Liveagent_Helper_Data' not found in /public_html/app/Mage.php on line 546

I tried to disable this by set false in "app/etc/modules" but did not work out and and still show the fattal error in admin.
How to uninstall extension in order to get back into the backend.

Please help!
by
abhay1_18mage
-
1 year, 10 months ago
0points
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Answers

Avatar Image Url:: http://www.magentocommerce.com/magento-connect/media/avatars/avatar_146601_1444714674.png
Customer avatar
Answer: 
I am sorry for inconvenience. This was probably caused by some glitch in an older version of the plugin or you are using compilator which needs to be run... The latest version of the plugin does not have this kind of problem.
by
qualityunit
-
6 months ago
0points
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1 answer

Shows 404 error

Customer avatar
I have installed successfully this extention and when i am going to see helpTab in Configuration of magento .. it says 404 error.

Please help.
by
Nilesh Gupta
-
1 year, 1 month ago
0points
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Answers

Avatar Image Url:: http://www.magentocommerce.com/magento-connect/media/avatars/avatar_146601_1444714674.png
Customer avatar
Answer: 
Try refreshing your cache and in case you use the Magento compilator, you have to run it to apply the new extension.
by
qualityunit
-
6 months ago
0points
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Avatar Image Url:: https://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
When I click "Create LiveAgent account" nothing happens. My browser dev console says:

Uncaught TypeError: (intermediate value)(intermediate value)(intermediate value)(...) is not a function(anonymous function) @ 185621524c2b12689e19fa3fe7e85567.js:20384
www.tactack.com/:570 Uncaught TypeError: $.fn.validateEmail is not a function
by
imadmg
-
2 months, 3 weeks ago
+1point
1out of 1found this question helpful.
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0 answers

Uninstall?

Avatar Image Url:: https://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
cant seem to uninstall.. how to uninstall via magento connect?
by
nahid079
-
1 week, 2 days ago
0points
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  • 2016-05-02 T09:00:51.674-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_10006, prod, sort_default
1 of 1
  • 2016-05-02 T09:00:51.675-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_10006, prod, sort_default
1 of 1
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