Follow Up Email

  • Popularity Score 53 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

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Encourage customer loyalty, recapture abandoned carts and automatically ask for a review after purchase.
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Follow Up Email



Follow Up Email Pro Extension by MageWorld is a great tool for you to recapture abandoned carts and increase customer relationship management efficiency.
Follow Up Email Pro enables store owners to send follow up emails minutes after abandoned cart, send automatic event-based emails, integrate coupons into emails and track email’s efficiency by detail reporting.
This module is easy to install and easy to upgrade. Beside friendly and flexible configuration, Follow Up Email Pro supports multiple languages. Store owner can have flexible choices to make different email templates and send to their customers.


Follow Up Email - Product Page
Follow Up Email Pro - Live Demo
Follow Up Email Pro - User Guide

How Follow Up Email Pro Extension Helps Your Store

1. Decrease Abandoned Cart Rates
Email is a unique cost-effective channel to keep contact with your customers, especially who have abandoned carts at your store. If you miss follow-up opportunities, it means you also miss your customers easily.
Follow Up Email Pro extension can help reduce 30% Abandoned Carts by sending multiple follow up emails within minutes and days of abandoned or pending cart.

Follow Up Email

2. Strengthen Relationship With Current Customers
Follow Up Email Pro can build customer loyalty by permitting store owners to send automatic event-based emails to customers.
This module supports sending emails for new customer signed up, customer birthday, customer updated account, new placed order, pending order, completed order, updated order, closed order or cancelled order.

Follow Up Email

Follow Up Email

3. Increase Emails Conversion Rate By Coupon Integration

Customers tend to use coupons much more in some recent years (increase by 13% in the last 3 years). Integrating coupons into your follow up email helps to convert email receivers into your customers.

Follow Up Email

4. Analyze Efficiency Of Follow Up Email Campaign

Follow Up Email Pro permits store owners to track email’s efficiency by detail visual reports – Line Chart and Pie Chart. Line chart and statistics box show the number of sent and read emails in a chosen time range.

Follow Up Email

Whereas, pie chart displays the percentage of each follow up email rule based on the number of emails sent. Besides, each template used in follow up email is reported in a statistics table according to the total sent emails and read emails.

Follow Up Email

Importantly, with this magento extension, store owner can track follow up email campaign performance effectively by integrated Google Analytics.

Follow Up Email

Full Features of Follow Up Email Pro Extension

This module allows to:
+ Send follow up emails per customer event
+ Supported Events: Abandoned Cart Appeared, New Order Placed, Order Processing, Order Completed, Order Updated, Order Closed, Order Cancelled, New Customer Signed Up, Customer Account Updated
+ Manage flexible rules
+ Schedule multiple emails per even
+ Cancel pending emails if other events happened
+ Set conditions to send email
+ Send emails to subscribers only
+ Send emails to moderators only
+ Set detail sender per rule
+ Send test emails easily
+ Manage email queue
+ Supports both newsletter templates and transaction emails template
+ Auto-login for customers come back via direct link to view shopping cart or order details
+ Define when abandoned cart appeared (Time set by admin)
+ Avoid sending the same email within defined time
+ Allow customers to unsubscribe easily by a link automatically generated in follow up email

Magento Compatibility
+ Community 1.5.x - 1.9.x
+ Enterprise 1.9.x - 1.14.x
M1 Extension Versions

Upgrade Features and fix bugs

2015-12-10 04:05:02
  • Version number: 2.1.1
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
v2.1.1 (December 09, 2015)
+ Update to be compatible with new security patch SUPEE-6788

Upgrade Features and fix bugs

2015-01-16 08:41:54
  • Version number: 2.1.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9,,,, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14
    v2.1.0 (January 16, 2015)
+ New visual graphs report based on activities of FUE
+ Unsubscribe link in your emails.
+ Tracking all links in template email by Google Analytics
* Duplicate emails in email queue (fixed bug)

Upgrade Feature

2014-07-11 08:39:30
  • Version number: 2.0.5
  • Stability: Stable
  • Compatibility: 1.4,, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9,,,, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1
    v2.0.5 (July 11, 2014)
+ Allow guest re-create checkout cart from return link in email.

Fixed Bug

2014-06-09 04:48:23
  • Version number: 2.0.4
  • Stability: Stable
  • Compatibility: 1.4,, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1
    v2.0.4 (May 14th, 2014)
* Fix action "Click Report" bug.

Upgrade Features and fix bugs

2014-01-02 02:46:32
  • Version number: 2.0.3
  • Stability: Stable
  • Compatibility: 1.4,, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1
+ Follow up on customer's birthday
+ Apply the follow rule rules back to old data (orders and abandoned cart).
+ Coupon intergration: allow to integrate with shopping cart rules and generate coupon automatically
+ FUE Report: # of emails sent, # and % read, # and % clicks, # and % purchased
+ Allow send FUE for abadoned cart of guest
+ Allow to check param condition {{depend param}} show information {{/depend}}
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Hi, I notice you have an "Abandoned Cart for Guests" menu item in Reports / Shopping Cart in your demo - was that added there by this extension?
2 years, 3 months ago
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I install you follow up email extension for abandon cart. It was working good. Now i face a issue. When i add a product using new customer then it works well, but it does not work for those customers which have already get 2-3 abandon cart mails. I follow all the steps. I set 15 minutes to consider as idle and do not disturb cart and also do not placed order, but do not get abandon cart mail. While using same with new customer i get abandon cart mail.

Is there any setting or rule, which delays abandon cart mail for regular users. Or the person which get abandon cart mail ,then after which time they again get abandon cart mail. Currently i set it for 1days, but i do not get mail from last 3 days.
9 months ago
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  • 2016-10-23 T09:25:26.789-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestions
  • loc_en_US, sid_19179, prod, sort_default
1 of 1
  • 2016-10-23 T09:25:26.790-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestions
  • loc_en_US, sid_19179, prod, sort_default
1 of 1
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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

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About the Developer

This extension was developed by and is supported by MageWorld

Rated 4.6 out of 5 by 11 reviewers.
Rated 5 out of 5 by I have buy this extension It working well on my site impress of the extension process January 29, 2016
Rated 5 out of 5 by comprehensive functions this is more than abandon cart. i think it's super value for money, and the little draw back is also from the comprehensive suite of functions, it takes someone in a rush some time to understand and appreciate it. Very good support, our implementation took months to do as we always had more urgent tasks... Always willing to help. January 27, 2016
Rated 5 out of 5 by Ontime Efficient Support I recommend this magento module, Had some issue with my server cron job settings the support team is awesome they fixed it within no time. Thanks a ton i should admit this is a great module as well increasing my traffic n sales on my online shop from past month all because of follow up notifications :) Keep up the great work guys Best wishes always!! Santhosh January 6, 2016
Rated 5 out of 5 by Mageworld has a great support team who can help you with what you need Its a great extension and am happy with support they have provided. Thanks to their team for such great support. Had a new friend name "Le Van Huong" a supporter from their team who was ready to help me working overtime. Thank you bro. Go for this extension its great and their team is their to support you if had any problem. :-) November 16, 2015
Rated 5 out of 5 by Awesome Customer Service We had a little trouble with this at first, which worked out to be operator error, not the extension. The customer service that this company is great. They answered us very quickly. This isn't the first extension that we have purchased from Mageworld, and probably wont be the last. As far as the extension itself, it is working, and doing what we need to do, but have not used it on the live site as of yet. Im sure if there are any troubles down the line, they wont hesitate to help! At this point we have no complaints! July 13, 2015
Rated 5 out of 5 by Save time and money Helps to remain in constant contact with the customer and allows to get feedback on products or services Saves time and money with a separate system for sending emails. In addition the support stuff install it for free June 17, 2015
Rated 5 out of 5 by 这个插件最大的特色的购物车跟踪 这个插件最大的特色的购物车跟踪,我主要用到的是购物车跟踪的功能,当客户更新购物车的时候,可以自动发送邮件提醒客户。 May 12, 2015
Rated 5 out of 5 by Great Extension and Great service This is a great Extension! Many customers will be back to your website and will purchase. The coupon option is also great! Must have in every Magento shop!!! The Support team ( I worked with a person called Dung DAO) is amazing. He is willing to help in every issue and he is doing a great job. Thank you.. December 23, 2014
Rated 5 out of 5 by Great Extension! Excellent support Excellent extension! Very fast support! Perfect! Congrats. Leo September 29, 2014
Rated 5 out of 5 by Well made and easy to use product ! I have to admit: this is one of our best investments ever in the Magento world.The extension has nice features and in 99% of the cases it works like expected. Also the test options for a rule in the backend are pretty nice. June 20, 2014
  • 2016-10-23 T09:26:49.781-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_11, tr_11
  • loc_en_US, sid_19179, prod, sort_default
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