Rated 5 out of 5 by frogzilla Great Extension and Awesome Support!!!!!
This extension will save our company time with not having to run around about shipping, and I must say Collins Harper has the fastest support I have seen, they were quick to help with and fix the issues I had.
I could not ask for better support and professionalism from a company, I would recommend dealing with this company to anyone.
April 24, 2015
Rated 5 out of 5 by RickDoll Excellent Support
We have not yet rolled this into production as we are still setting up the Magento shop but based on ease of install and speed of support response to questions I rate this a 5.
April 15, 2015
Rated 1 out of 5 by cpweb Bugs, no service, no support
Using Enterprise 1.13.1. When freshly installed, i was able to place an order, but I got some errors messages while trying to create a shipment. Then, the module was working in/out. The comments from torontovap describe most of the things, so I won't add more.
It seems to have many bugs, or test mode isn't working or maybe related to CE 1.9 EE 1.13 updates.. I don't know! What I know is they provided no service or support at all.
I contacted customer support and received links to FAQ pages I already had. We have other modules by them, but it's the first time I get a terrible service (no service at all in fact).
Any hints or just a very basic support would have helped us. We're looking for a module from an other developer.
April 10, 2015
Rated 4 out of 5 by bmwael good product
We found some bugs, but the support team worked with us, and we solved the bugs
I recommand this extension
April 10, 2015
Rated 5 out of 5 by josephww08 Great Support
Nice product and great customer support! They responded to our ticket very fast and helped to fix our problem quickly. Thank you Steve, Shane and Collins Harper team! Will look at your other products.
April 2, 2015
Rated 5 out of 5 by davidt_aydus First rate and excellent support
Works out of the box with very little set up. I just put in the credentials Paymentech sent me and was off to the races. I am a Magento developer as well and looking at the code, found it very well coded according to Magento best practices. Also support was excellent. As the Orbital platform is relatively new and Paymentech support lax, Collins Harper support has been very helpful. I would highly recommend.
March 25, 2015
Rated 5 out of 5 by Markmcnatt Great Product worth the investment
This product was simple to install and easy to setup and very straight forward. I had to contact them in regards to questions and they where quick to respond and quick to help me. They stood behind their product and IMHO provided great customer service!
March 3, 2015
Rated 5 out of 5 by marioaldayuz Excellent module, excellent support
We purchased this module to use on a customer site and though it performed exactly as described. We were unable to use this module due to unforeseen requirements, and the customer service department went above and beyond providing us with a refund for our purchase. We really appreciate their support and will keep them in mind for future purchases.
I would recommend both the module and its developers to other users.
February 26, 2015
Rated 5 out of 5 by scitadel Good system. used it everyday
Good software, had a few installation problems but the installation was done smoothly (paid for installation) and the bugs sorted. Stable once up and running, been using it without a hitch since it was installed.
December 22, 2014
Rated 5 out of 5 by jon514 Boutique service
The folks at CH are incredibly knowledgeable and friendly.
I had some issues with a conflicting module and they got into my code and sorted me out for a nominal fee.
December 22, 2014