Aheadworks

RMA by aheadWorks

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The RMA Magento extension allows your customers to return the products bought
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

$159.00
Overview

RMA by aheadWorks

The Magento RMA extension allows you to organize a system for customers to request a return without any efforts. With the help of the module, clients can return the products bought, have them replaced or refunded within the admin specified warranty period.

Our RMA (Return Merchandise Authorization) extension provides the highest standards of customer service. It is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded.

Take your customer service to the next level with the Magento Returns module.

RMA is also available for Magento 2 stores.

RMA

Live Demo:
Backend
Customer's Account Page
Guest Checkout

Visit Extension Page:
http://ecommerce.aheadworks.com/magento-extensions/rma.html

Create RMA request from frontend or backend


Intuitively understandable frontend interface
Having selected the required order and products, customers can choose the request type, specify the package condition, attach a file, add a couple of words as comments, and agree with RMA policy.

RMA in the Frontend

Anonymous RMA
You can allow guests to make an RMA request ֠everything they should specify is the email address and order ID.

Guest's Request

Option to return one product per order
If your customers bought several items per order, they can select which of them they want to return.

Guest's Request

Ability to refund/replace separate bundle product components
If your customers bought bundle products, they can select which components they want to return.

Bundle Product

Ability to create RMA request from backend
Our Magento module allows store administrators to create return merchandise authorization requests for orders in one click from the backend.

Create an RMA Request in the Backend

Flexible configuration and request types/statuses management


Unlimited number of request types and statuses
By default, there are two request types ֠replacement and refund. But if you need more (repair, credit for another product, or anything else), you can easily create them as well as new statuses in the backend.

Manage Types

RMA policy
You can easily set up terms and conditions for RMA requests and show them to customers in My Account area. Clients will not be able to create a request without accepting the RMA policy.

RMA Policy

Total control over every aspect of the extension:

  • return period for products after order completion
  • forbidden filename extensions for uploading
  • maximum attachment size
  • the popup text for shipping confirmation dialog
  • etc.

Multistore support
You can specify the store view for each request type and status.

Track and process returns and replacements


Easy RMA tracking
With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.

Flexible email notifications management
This Magento extension allows defining who will receive RMA notifications ֠the store admin, the customer, or both. You can even create a separate RMA department with specified email and address.

Email Notifications

RMA requests grid on the order page
With the RMA extension, you can track and control the return or exchange of items sold to customers exactly on the Order page.

Requests history
Our Magento extension retains an unlimited history of all RMA requests. You can export all requests to CSV and have the data at your disposal anytime.

Messages History

Themes and extensions releases, updates & promotions נfollow aheadWorks on Twitter and Facebook!

All aheadWorks Magento Extensions:

aheadWorks Magento store

M1 Extension Versions

Changelog v.1.6.0

2016-08-31 08:26:42
  • Version number: 1.6.0
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2
+ Automatic RMA requests approval
+ Automatic stock updates
+ RMA request cancellation
+ Disabling file attachments
* "Save and Update Stock" button issue
* RMA request link adjustments
* Last item in order RMA request issue
* "Save" and "Save and Update Stock" event email template adjustments
* Administrator notifications issue
* Products with qty=0 cannot be selected
* Variable and links adjustments for email templates

Changelog v.1.5.7

2015-12-28 08:16:08
  • Version number: 1.5.7
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2
* SUPPEE-6788 stability improvements

Changelog v.1.5.6

2015-11-02 12:35:30
  • Version number: 1.5.6
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2
* SUPEE-6788 compatibility issue

Changelog v.1.5.5

2015-06-25 09:22:14
  • Version number: 1.5.5
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.11.1, 1.12, 1.13, 1.13.1, 1.14
* Incorrect “Print Label” link in emails sent to guests

Changelog v.1.5.4

2015-06-10 07:08:23
  • Version number: 1.5.4
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.11.1, 1.12, 1.13, 1.13.1, 1.14
* RMA requests were created even if there were no items in an order
* Errors in system.log after a new RMA request was created
1 2 3 4
Q&A
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About the Developer

This extension was developed by and is supported by Aheadworks

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