Rated 1 out of 5 by yaacovj Shopgate disappointing
Our experience with the Shopgate technology was very disappointing, unpractical, confusing 3rd party management, which is supposed to communicate with your Magento shop. Works sometimes, but a lot of times orders get stuck and lost on their end. Cost us a lot of money and time wasted using Shopgate. Not worth the trouble. Definitely a complete miss, would not engage with this company again in any form or shape and definitely would not recommend it to anyone.
September 12, 2016
Rated 5 out of 5 by felixfoerster Perfect mobile solution!
Setted up my mobile apps within a few hours. The Shopgate-Support is awesome.
March 30, 2016
Rated 5 out of 5 by srecknagel Great Extension
It´s a great extension and very easy to install and configure. We updated our shop from Magento 1.4 to 1.9 and it continued working out of the box! Nice work. Please continue that way.
July 20, 2015
Rated 5 out of 5 by XariasClothing Extremely Recommend!
Three Words. Best Company Ever!
Im the owner of Xariasclothing.com, I've been using Shopgate since October 2014, thanks for the amazing team, my app and mobile site were approved and ready sooner than expected which it was a Plus for me!. Im a really detailed person and im pleased to work with such an amazing and professional team, they have been there for me always, pleasing every single of my details, complains or request, i couldn't ask for a better service than what im already receiving from Shopgate, of course like any other company i have experience a few hickcups with some technical issues which has not been Shopgate faults at all, and they have work very hard to fix any issue within minutes. My company has grown very much after using this extension, my customer love having my app and been connected to my products with a click away. If you have any additional questions feel free to ask me, Shopgate has change my company and life in such an amazing way, making things better and easier for me and my customers.
July 16, 2015
Rated 5 out of 5 by jaideclothing Highly Recommended
I have been with Shopgate for 2 years now and so far my overall experience with them has been excellent. Being a business owner with a lot on my plate I was reluctant to add on another extension to my business however once I saw my bounce rate I knew going without their service would hinder potential growth. Yes, as expected, I did experience some problems with running the mobile site and the website simultaneously, especially with inventory. My reps Ray Pascua & Jay Cathey quickly came up with solutions to any and all of my problems. The team behind the company is extremely efficient and always professional. Since being with Shopgate we have seen exponential growth and we have them to thank.
June 8, 2015
Rated 4 out of 5 by yuyi012001 VERY SATISFIED MERCHANT!
I'm the owner at MySexyStyles.com and been with these guys for a few months now... I have to admit in the beginning I got frustrated because took a while for the app to be approved by Apple and Google store but this was not Shopgate's fault. I'm a tough cookie but they won me over, in particular Ray. He took over everything and anything that has to do with my company and makes sure it's taken care of and that right there is worth everything! I reach out to him at anytime and he always responds in a personable timely manner which speaks very highly of the company. Always very professional, if he doesn't have the answer you can rest assured that he'll find out for you. I have to disagree with these guys below because Shopgate doesn't only want to sell you the extension and the app, they want you to succeed because if you make money they do too, so obviously they do their best to make sure you're satisfied and comfortable with their service, DUH! Besides that, if they know that they're messing up with something they take the initiative to compensate you for the time wasted and that my friends as a business owner I can tell you that you DON'T see that initiative from any company these days because must people are so money hungry that they don't care at all and just rip you off. I didn't give it a 5 star because NO company is perfect and there are a couple of minor things that they're still working on but Ray and Jonathan are SO helpful that I'm not worried because I know it'll get fixed. For me customer service is HUGE and so far in the history of my business this company's service from Ray has been the best so far! If you have any issue TALK TO THEM and I promise you that they'll work with you! And by the way, one of my favorite features is the push notifications! Every time you send a push message, all of your customers see it right away and many of them take action immediately! If you have any questions regarding my review, FEEL FREE I'm an open book and always say it like it is!
May 21, 2015
Rated 1 out of 5 by bestcrossbows Waste of time
this extension does not work properly. After this extension is installed your site will not load properly. there is a bug in there extension that makes your site load wrong. Also there billing department keeps charging your credit card even after you cancel your services with them as they make you sign up before they install or get you going. So be aware before you sign up. Not recommended at all.. I have been refunded plus i have canceled my services with them and i was still charged on my card. I'm dealing with my credit card company now by charging a dispute so they can stop charging my card.
April 1, 2015
Rated 1 out of 5 by hangerproject I wouldn't even call it Beta
We met with the Shopgate guys at the Magento Imagine 2014 conference in Vegas. They presented their Magento extension as though it was a "plug and play" mobile extension that could provide material lift in mobile conversion. No brainer, right?
Well - after four months and $2,700 in fees paid to Shopgate, we finally had to pull the plug. Working with this extension has been like playing a tame of Wackamole. Every week there is a new, totally unanticipated integration error that was causing problems and upsetting customers. Shopgate's Magento integration definitely isn't ready for "Prime Time". If you're doing over several hundred orders a month, then the potential for disaster is huge.
A brief, incomplete summary of problems:
1. Configurable products not syncing with all the products. Result: shipping orders short and incomplete because Shopgate didn't pass the correct orders.
2. Shopgate posting incorrect inventory quantities and allowing "zero quantity" orders.
3. Orders being passed to Magento without customer email addresses. Result: no order confirmation or ship notifications.
4. Bundled orders not importing correctly.
5. PayPal Express checkout funnel not working correctly.
6. Weekly updates to the extension to upgrade for bugs. Weekly!! Crazy.
The administrative burden of this integration on my Customer Service Staff has been excessive. They were actually the ones begging us to stop using Shopgate.
Finally, I decided to take a closer look at the conversion date. Yes, YoY, our Mobile sales volume had doubled. But whose hasn't?? If you look at our conversion, it is DOWN vs. the same period before using Shopgate.
Which begs the question: why on earth would we use a solution that doesn't work, produces weekly integration errors, let's customers down, and doesn't increase our mobile conversion???
And for $6,000+ a year!
I'm still burning from this decision...
October 23, 2014
Rated 5 out of 5 by CTC_Pawel Great extension
Fast and easy way to make your shop mobile. Works great with Magento, all the updates are available and covered by the package.
August 7, 2014
Rated 5 out of 5 by tagoodies Amazing extension!
We're using the extension hooked up with our e-commerce. Works absolutely stunning. Easy to integrate and manage. Takes only a couple of minutes to hook it up with your Magento store and voila!
July 15, 2014