Rated 5 out of 5 by bfux Great Extension
Although we had some problems installing the shopgate plugin at first, everthing worked out fine in the end. The shopgate support was great and provided both technical and designing assistance. Thanks to the new mobile shop our conversion rate has increased significantly!
January 17, 2017
Rated 5 out of 5 by Magsites Just what we needed
Originally selling from our clinic and pharmacy retail locations 15 years ago our company opened our www.eastwestessentials.com Magento website 8 years ago so our clients could order online. Due to the growing percentage of mobile shoppers we were in the need of a mobile site and app compatible with Magento. We found Shopgate online and liked their options. We love Magento and were not looking for change but wanted just to add on. We have added other outside extensions to Magento for shipping etc and have had a problem figuring out how to use them with little to no service advisors to rely on so we were a little skeptical for this one as it could actually effect everything our wonderful Magento developers have set up for us. Shopgate actually was there every step of the way. We have had absolutely amazing repeated experiences with Preston @ Shopgate as he was there for every question we had. I am not a fan of online chat when I am trying to learn something or have questions. Shopgate was always there to take my call. If there was something that needed to be handled with the tech team, he followed up to let us know that status and when it was successfully completed. If we didn't know how to work a feature, he showed us exactly how until we completely understood how to use it. They actually were kind enough to help me resolve another issue I was having that I honestly thought the answer would be "call you developer". Preston really went above and beyond and helped with every single thing we needed and respected our concern of keeping our original work intact. This has made our clients very happy as we were able to make their ordering experience much easier. We were also able to now easily have some of the bells and whistles like newer forms of pmt. and a faster way spread promotion news etc. Shopgate has been an added bonus to our wonderful Magento site.
January 12, 2017
Rated 5 out of 5 by madamliliadmin sehr hilfreich und gut
Extrem nützlich und praktisch. Neue Chancen in E-commerce.
December 7, 2016
Rated 1 out of 5 by yaacovj Shopgate disappointing
Our experience with the Shopgate technology was very disappointing, unpractical, confusing 3rd party management, which is supposed to communicate with your Magento shop. Works sometimes, but a lot of times orders get stuck and lost on their end. Cost us a lot of money and time wasted using Shopgate. Not worth the trouble. Definitely a complete miss, would not engage with this company again in any form or shape and definitely would not recommend it to anyone.
September 12, 2016
Rated 5 out of 5 by felixfoerster Perfect mobile solution!
Setted up my mobile apps within a few hours. The Shopgate-Support is awesome.
March 30, 2016
Rated 5 out of 5 by srecknagel Great Extension
It´s a great extension and very easy to install and configure. We updated our shop from Magento 1.4 to 1.9 and it continued working out of the box! Nice work. Please continue that way.
July 20, 2015
Rated 5 out of 5 by XariasClothing Extremely Recommend!
Three Words. Best Company Ever!
Im the owner of Xariasclothing.com, I've been using Shopgate since October 2014, thanks for the amazing team, my app and mobile site were approved and ready sooner than expected which it was a Plus for me!. Im a really detailed person and im pleased to work with such an amazing and professional team, they have been there for me always, pleasing every single of my details, complains or request, i couldn't ask for a better service than what im already receiving from Shopgate, of course like any other company i have experience a few hickcups with some technical issues which has not been Shopgate faults at all, and they have work very hard to fix any issue within minutes. My company has grown very much after using this extension, my customer love having my app and been connected to my products with a click away. If you have any additional questions feel free to ask me, Shopgate has change my company and life in such an amazing way, making things better and easier for me and my customers.
July 16, 2015
Rated 5 out of 5 by jaideclothing Highly Recommended
I have been with Shopgate for 2 years now and so far my overall experience with them has been excellent. Being a business owner with a lot on my plate I was reluctant to add on another extension to my business however once I saw my bounce rate I knew going without their service would hinder potential growth. Yes, as expected, I did experience some problems with running the mobile site and the website simultaneously, especially with inventory. My reps Ray Pascua & Jay Cathey quickly came up with solutions to any and all of my problems. The team behind the company is extremely efficient and always professional. Since being with Shopgate we have seen exponential growth and we have them to thank.
June 8, 2015
Rated 4 out of 5 by yuyi012001 VERY SATISFIED MERCHANT!
I'm the owner at MySexyStyles.com and been with these guys for a few months now... I have to admit in the beginning I got frustrated because took a while for the app to be approved by Apple and Google store but this was not Shopgate's fault. I'm a tough cookie but they won me over, in particular Ray. He took over everything and anything that has to do with my company and makes sure it's taken care of and that right there is worth everything! I reach out to him at anytime and he always responds in a personable timely manner which speaks very highly of the company. Always very professional, if he doesn't have the answer you can rest assured that he'll find out for you. I have to disagree with these guys below because Shopgate doesn't only want to sell you the extension and the app, they want you to succeed because if you make money they do too, so obviously they do their best to make sure you're satisfied and comfortable with their service, DUH! Besides that, if they know that they're messing up with something they take the initiative to compensate you for the time wasted and that my friends as a business owner I can tell you that you DON'T see that initiative from any company these days because must people are so money hungry that they don't care at all and just rip you off. I didn't give it a 5 star because NO company is perfect and there are a couple of minor things that they're still working on but Ray and Jonathan are SO helpful that I'm not worried because I know it'll get fixed. For me customer service is HUGE and so far in the history of my business this company's service from Ray has been the best so far! If you have any issue TALK TO THEM and I promise you that they'll work with you! And by the way, one of my favorite features is the push notifications! Every time you send a push message, all of your customers see it right away and many of them take action immediately! If you have any questions regarding my review, FEEL FREE I'm an open book and always say it like it is!
May 21, 2015
Rated 1 out of 5 by bestcrossbows Waste of time
this extension does not work properly. After this extension is installed your site will not load properly. there is a bug in there extension that makes your site load wrong. Also there billing department keeps charging your credit card even after you cancel your services with them as they make you sign up before they install or get you going. So be aware before you sign up. Not recommended at all.. I have been refunded plus i have canceled my services with them and i was still charged on my card. I'm dealing with my credit card company now by charging a dispute so they can stop charging my card.
April 1, 2015