Digital Pianism

Abandoned Carts Notifications

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Allows administrators to notice customers with abandoned carts.
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Overview

Abandoned Carts Notifications

Overview

This module includes two functionalities:

  • The first one is an automatic email notification for customers who abandoned their carts after a customizable number of days
  • The second one is an automatic email notification when products which are in an abandoned cart go on sale

With this extension, you can increase your sales with follow-up emails in order to bring back customers who did not checkout the first time they added products to their bag.

Here is an example of the first functionality's email:
Dear John,
You have abandoned a Apple iPad 8GB and 2 more products in your cart.
Follow this link and log in to finalize your purchase: http://www.mystore.com/
Here is an example of the second functionality's email:
Dear John,
You have abandoned a Apple iPad 8GB in your cart.
It was 200€ and now is 150€.
Purchase the 2 other sale products in your cart and save 85€ on your order.
Follow this link and log in to finalize your purchase with the new special price: http://www.mystore.com/

Configuration

Emails Design

  1. In the backend, access System > Transactional Emails
  2. Click on the "Add New Template" button
  3. Under the "Load Default Template" section, choose "Abandoned Cart Template" for Template and "English (United States)" for Locale
  4. Click the "Load Template" button and design your "Abandoned Cart" email to match with your store emails.
  5. Repeat step 1 - 4 choosing "Abandoned Cart Sale Template" in step 3 to design the "Abandoned Cart Sale" email.

Module Configuration

Access the module configuration under System > Configuration > Digital Pianism > Abandoned Carts Emails.

Global Configuration>
  • Enable Abandoned Carts Notification: setting this option to Yes will enabled the email notification for customers who abandoned their carts.
  • Enable Sale Abandoned Carts Notification: setting this option to Yes will enabled the email notification for customers who have abandoned carts with sale products.
  • Cron Schedule: for experimented cron users only, here you can change the cron schedule. By default it is set to run every night at 1AM. Use this setting carefully
  • Delay / Send Abandoned Cart Email After: in days, this is the delay before the email is sent. For example, if you provide 7 in this field, the abandoned cart notification email will be sent 7 days after the customer abandoned its cart.
  • Customer Groups: you can select specific customer groups to be notified here.</p>
Email Configuration
  • Sender Name: here you can provide the sender name of the notification email
  • Sender Email: here you can provide the sender email of the notification email
  • Email Template for Unaltered Abandoned Carts: here you have to choose the email template you created previously for the "Abandoned Carts" email.
  • Email Template for Abandoned Carts Sale: here you have to choose the email template you created previously for the "Abandoned Carts Sale" email.
  • Enable Automatic login link in the email: disabled by default, if you enable that option the link in the email will automatically log the customer in. Links are one use only and expire after 48 hours for security reasons.
Test and debug
  • Dry Run: Setting this parameter to Yes will not send the real email notification.
  • Test email: With dry run set to yes, this email is used as a recipient email replacement so the real customer don't receive the email.
  • Enable Log: Setting this parameter to Yes will log abandoned cart actions so it can be viewed in Digital Pianism > Abandoned Carts > Logs
Google Campaign Tracker
  • Enable: set to Yes if you want to enable Google Campaign Tracker in the email link
  • Campaign Name: here you need to provide the Google Campaign Name which corresponds to the "utm_campaign" parameter. "utm_source" and "utm_email" are hardcoded to "abandonedcarts" and "email"

Save the configuration.

N.B. : Please note that abandoning carts without being logged in will result in no email being sent for this abandoned cart because there is no way we can retrieve not logged in customer's email.

Emails Variables

The following variables are being used in the email templates that come with the extension.

For the abandoned carts email:

  • {{var firstname}} : first name of the customer
  • {{var productname}}: array of product names in the abandoned cart
  • {{var productimage}}: array of URLs of product images in the abandoned cart
  • {{var link}}: link to your store (automatic login link if enabled)

For the abandoned carts for sale products email:

  • {{var firstname}} : first name of the customer
  • {{var productname}}: array of product names in the abandoned cart
  • {{var productimage}}: array of URLs of product images in the abandoned cart
  • {{var cartprice}}: array of original products prices in the abandoned cart.
  • {{var specialprice}}: array of product sale prices in the abandoned cart.
  • {{var discount}}: possible discount if the whole abandoned cart is purchased.
  • {{var link}}: link to your store (automatic login link if enabled)

Grids

The new version of the module provides three grids:

  • Digital Pianism > Abandoned Carts > Logs: to see the logs if you enabled the option
  • Digital Pianism > Abandoned Carts > Abandoned Carts List: to see the abandoned carts that'll be notified based on the delay provided
  • Digital Pianism > Abandoned Carts > Sale Abandoned Carts List: to see the sale abandoned carts

From the last two grids, you can manually send notifications without having to wait for the cron to run. You can use the Send notifications button to notify every customer in the list or use the massaction item to cherry pick the customers you want to notify

M1 Extension Versions

Bug fixes

2016-11-15 16:43:31
  • Version number: 1.0.7
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Thanks to Septoctobre for all the bug reports and pull requests

- Fix a bug where the delay would not be taken into consideration when the cron ran: https://github.com/digitalpianism/abandonedcarts/issues/17
- Fix a bug where the area would not be properly loaded: https://github.com/digitalpianism/abandonedcarts/issues/8 and https://github.com/digitalpianism/abandonedcarts/issues/7
- Fix a bug where the count of total would be wrong because of the quantity : https://github.com/digitalpianism/abandonedcarts/issues/13
- Implement prices columns with currencies : https://github.com/digitalpianism/abandonedcarts/issues/13
- Fix a bug where the sale abandoned carts report would display nothing when flat catalog is enabled : https://github.com/digitalpianism/abandonedcarts/issues/15
- Fix a bug where an error would be triggered when filtering the grid by one date (from OR to) : https://github.com/digitalpianism/abandonedcarts/issues/9
- Fix a bug where the count in the grid would be wrong: https://github.com/digitalpianism/abandonedcarts/issues/11

Minor bug fix

2016-11-09 14:42:52
  • Version number: 1.0.5
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- Fix a bug where the small image would not be picked

Minor bug fix

2016-11-08 17:35:19
  • Version number: 1.0.4
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- Fix a bug where the default email templates would not be picked.

Minor bug fix

2016-10-19 16:05:05
  • Version number: 1.0.3
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- Fix a bug where it was impossible to preview the email templates in the backend

Bug fixes

2016-07-15 15:24:37
  • Version number: 1.0.2
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- Fix a bug where the admin URL would be used when notifying from the backend
- Fix a bug where admin users store would not remain on a multistore install
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Q&A
(7 Questions : 6 Answers)

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Customer avatar
it is essential to activate the catalog flat?
multistores is not active in my catalog flat and I'm not going to activate it. The module would work the same? or without this option does not work? work on multi-store?
tanks
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errica
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2 years, 5 months ago
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Answer: 
No, the new version of the module handles both flat enabled and disabled and works on multistore.
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Digital Pianism
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1 month, 4 weeks ago
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I just installed this on 1.6.2.0 and I get a 404 error in the admin when I try to access the feature. What do I need to do?
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Answer: 
This was fixed in the most recent version of the module.
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Digital Pianism
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I'm in the admin config section and click on your "abandoned cart" label for setup and receive a 404 error. I have followed all steps you have listed, please let me know what else I need to do.

Thanks.
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dwisekal
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1 year, 11 months ago
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Answer: 
This was fixed in the most recent version of the module.
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Digital Pianism
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Customer avatar
hi
hi haave installed your module, but when i try to load email template for customize this, nothing are loade, blank email ....

Emails Design

In the backend, access System > Transactional Emails
Click on the "Add New Template" button
Under the "Load Default Template" section, choose "Abandoned Cart Template" for Template and "English (United States)" for Locale
Click the "Load Template" button and design your "Abandoned Cart" email to match with your store emails.
Repeat step 1 - 4 choosing "Abandoned Cart Sale Template" in step 3 to design the "Abandoned Cart Sale" email.

my template are ULTIMO

how can i do to load and customize and traslate this email??
by
triplexita
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1 year, 2 months ago
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Customer avatar
Answer: 
This was a bug and has been fixed in the most recent version of the module.
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Digital Pianism
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1 month, 4 weeks ago
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Hi

I want all products name and products link added in cart instead of latest product and total count.


Is there a way to get all product name and link in email template
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savinraj
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9 months ago
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Answer: 
This is now a default feature of the new version of the module.
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Digital Pianism
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1 month, 4 weeks ago
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Hello,
Does this extension work with IWD One checkout Page and guest users? Or only with registered users?

Thank you in advance.
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Bikers M
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2 months, 2 weeks ago
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Answer: 
This extension only works with customers because it needs an email address to work and not logged in users often don't provide an email address until they checkout.
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1 month, 4 weeks ago
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0 answers

Nothing happens...

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Customer avatar
Good evening... I've installed with no problem the extention and correctly configurated. I've enabled the most features, but if I enter as customer on Magento and put some articles on the cart... then close the browser or click the logout button, I don't see any abandoned cart on the administration panel, or in the logs of your extention.

What would you suggest me to try...?

Thank you in advance, ciao!
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aramini_michele
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1 month ago
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Reviews

About the Developer

This extension was developed by and is supported by Digital Pianism

Rated 3.4 out of 5 by 7 reviewers.
Rated 5 out of 5 by Excellent! Great extension! Thank you works great in v1.9.3.1 A great suggestion would be to make the templates responsive! As many folks nowadays are on all kinds of devices with different screen sizes. December 2, 2016
Rated 1 out of 5 by Doesn't work as describe! Have bug! After installed this plugin, go to Abandoned Carts Sales page, it showed "Fatal error: Call to a member function toString() on a non-object in ...... Saleabandonedcarts\Grid.php on line 216. I can't manage it in backend maintenance page. November 14, 2016
Rated 1 out of 5 by Crashed magento Installed the module, just crashed our magento.... No Frontend, no Backend available July 24, 2015
Rated 4 out of 5 by Good Extension that saves lot of time This extension solves 90% of my needs. Works effectively. Suggestion/Feedback: While Installing the extension via Magneto connect the Send Notifications Now Button is missing in configuration section. But while Manually Downloading the full extension this feature works fine. There must be some admin template file missing while packaging the extension in to Magneto Connect. June 23, 2015
Rated 4 out of 5 by Good and simple extension Good extension that almost works out of the box. One advice : developper should take care about database prefix (add Mage::getConfig()->getTablePrefix() in Observer.php) One suggestion : improve the template to have a better impact October 2, 2014
Rated 4 out of 5 by Good extention Simply install and work like charm.No bug no conflict with core file. Strongly recommended to this product July 5, 2014
Rated 5 out of 5 by Nice extension you did a really perfect job! I wanted to thank you guys! I am so impressed with everything I tested for email now notification and it is working I am not sure I can get result for real too. however I think I will. Regards June 10, 2014
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