webkul

Support Ticket System

  • Popularity Score 36 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

Support Ticket System Module is fully featured support ticket system for magento e-commerce platform
Compatible with:
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$99.00
Overview

Support Ticket System

Magento Support Ticket System - Helpdesk For Magento module provides the support to their customers. It is a software suite that enables customer support to receive, process, and respond to service requests. Help desk builds on the definition to serve their customers by creating a powerful ticket-management platform that allows you to centralize all tickets with ticket status, priority, types and many more. We can easily increase the productivity by automating our ticket management via SLA, Events & Triggers, Ticket Rules etc. Help desk enables the support with web, email.


DEMO | DOWNLOAD | DOCUMENT | SUPPORT


Features

  • Allow admin to create ticket status, ticket priority, ticket types, ticket custom field.
  • Allow to Merge tickets.
  • Allow split thread as new ticket.
  • Allow admin to create customers.
  • Allow admin to create organization and manage tickets based on Organization level.
  • Allow admin to create multiple Agents and agent level.
  • Admin can create unlimited agent group.
  • Allow admin to create roles.
  • Admin can define business hours and holidays based on SLA's.
  • Allow admin to prepare responses with action.
  • Allow admin to create support center category.
  • Email tickets fetch support.
  • Reply by email.
  • Admin can create Service level agreements (SLA).
  • Complete Agents management system.
  • Event Triggers support found.
  • Custom fields support for tickets.
  • Complete and flexible ACL system.
  • Ticket Lock feature support.

Support

For any query or doubt feel free to let us know at our ticket system webkul support system

M1 Extension Versions

There are no uploaded releases.

Q&A
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Reviews

About the Developer

This extension was developed by and is supported by webkul

Support Ticket System is rated 1.0 out of 5 by 1.
Rated 1 out of 5 by from Unusable in live store Sorry, that is not normal, that after Magento update crash complete system because your extention. I understand you give 3 month to support, but it is MUST to see what happens to your extention if magento make an update and in case it not work to whrite to all your customers and give free update to them. Strongly not recommended! Wasted money and time to repair shop system.
Date published: 2015-09-07
  • y_2017, m_2, d_28, h_18
  • bvseo_bulk, prod_bvrr, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_1
  • loc_en_US, sid_17550, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_magento

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