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When a customer sends an email to your Customer Service department, CRM E-mail automatically creates a ticket in Magento. This gives your Customer Service team easy access to the tickets requiring a response and their replies are sent directly to the customer via email.
The customer can respond directly to your Customer Service team’s reply, and their response will be added to the ticket.
Service tickets can be organized with status labels such as, “Waiting for customer response,” “Waiting for administrator response,” or, “Closed.”
CRM E-mail is compatible with POP and IMAP email servers.
Every company has a different approach to customer service. CRM E-mail was developed to adapt to each individual business’s needs. You can define your own categories (departments), status tags, priorities, and administrators and create your own method for treating each new ticket according to your settings.
CRM E-mail is a singular solution to streamline your Customer Service department:
CRM E-mail centralizes all important service ticket details on one page (customer information, past communications, order information, previous orders) so you do not have to navigate throughout Magento to find the information you need.
With one click, you have access to the customer’s order history, including payment and shipping status, as well as all written exchanges with the customer.
On top of this, CRM E-mail’s customizable auto-responses, account signatures, and WYSIWYG text editor allows you to provide efficient and high-quality customer support.
CRM E-mail is also compatible with our RMA and DEVIS extensions
You can track your staff’s progress with the built-in report system, organized by status code or administrator.
Watch the video on youtube : CRM E-mail video
Download CRM E-mail User Manual
Go on our demo website : Boost My Shop Demo Website
Go on our website : Boost My Shop
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.
This extension was developed by and is supported by BoostMyShop
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