widgento

Login as Customer

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Allow magento admins with appropriate permissions to login to any customer area right from magento backend
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Overview

Login as Customer

A small extension that adds Login buttons to order view and customer view in admin. Customer password authentication is securely avoided programmatically and admins can browse the exact customer control panel customers see.
  • Real Customer Area usage by admin (including all custom themes & amends)
  • Login as Customer on the "Order View" and "Customer View" pages in admin
  • Access Control for login permissions
  • View Admin Login History
Compatible with Magento Community Edition ver. 1.9 and Magento Enterprise Edition 1.14

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Module discussion topic: http://www.magentocommerce.com/boards/viewthread/423528/
Support form: http://www.widgento.com/contacts/



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M1 Extension Versions

Fixes

2015-07-23 10:06:08
  • Version number: 1.1.3
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

! Fixed an admin roles bug (for admins with restricted system configuration access)

! Fix for Security patch SUPEE-6285

Small Improvements

2014-12-29 20:01:26
  • Version number: 1.1.1
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Permissions management is separated in admin

New features & fixes

2014-07-29 07:10:58
  • Version number: 1.1.0
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Magento CE 1.9 and EE 1.14 compatibility
* New feature to track admin logins
* Added compatibility observers for thirtparty module developers
! Fixed the issue with old session data merging

Multistore fix

2014-01-16 09:43:35
  • Version number: 1.0.7
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Multistore fix

Multistore fix

2014-01-16 09:37:37
  • Version number: 1.0.6
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Multistore fix
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Q&A
(10 Questions : 6 Answers)

Product Q&A

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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26786225
Customer avatar
For the customers that I created in the Admin or imported into my store, the "Login As Customer" buttons do not appear?

Does this only work for customers who make their own accounts on the frontend?
by
BVP156
-
3 years, 1 month ago
+2points
2out of 2found this question helpful.
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27129507
Customer avatar
Answer: 
Just had the same issue and followed the mentioned advice. Perfect! Thanks for the help!

On line 57 you have:
if (!$adminSession->isAllowed('customer/login') || !Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()))

Admin created customers return a 0 for store id which was being evaluated as false. When I changed this to the following, everything worked as it should:

if (!$adminSession->isAllowed('customer/login') || Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()) === false)
by
wineisawesome
-
3 years ago
0points
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_338539
Customer avatar
Answer: 
The extension works fine for customers that are created in admin, registered in frontend and are imported to a store.

It may not work in case you use 3rd party extensions that handle customer sessions. Such as Facebook connect or something like customer activation. Please check whether you use ones to handle customer sessions.
by
widgento
-
3 years, 1 month ago
0points
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26786225
Customer avatar
Answer: 
I explored this issue further and believe there is a strict data typing bug in Widgento/Login/Helper/Button.php

On line 57 you have:
if (!$adminSession->isAllowed('customer/login') || !Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()))

Admin created customers return a 0 for store id which was being evaluated as false. When I changed this to the following, everything worked as it should:

if (!$adminSession->isAllowed('customer/login') || Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()) === false)
by
BVP156
-
3 years ago
+1point
1out of 1found this answer helpful.
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27248575
Customer avatar
When will this plugin work with version 1.8.0.0?
When I try update to 1.8.0.0 I See the following:

CONNECT ERROR: Package community/Mage_Core_Modules 1.8.0.0 conflicts with: community/SpadarLogin 1.0.1

I have installed the newest version of the plugin.

Your "Compatible with" does state 1.8, but it's clearly not working.

Kind Regards
Steven
by
stevenhook
-
3 years, 3 months ago
0points
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_338539
Customer avatar
Answer: 
Hi Steven,

Now the extension supports Magento CE 1.8.0.0. You can get latest version
by
widgento
-
3 years, 2 months ago
0points
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26806596
Customer avatar
Is there a way to tell if an order was placed as the customer or as an admin logged as that customer?
by
jimmy_mac
-
2 years, 3 months ago
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26806596
Customer avatar
Answer: 
Email response I received from the Widgento Dev team:

"Currently it does not differentiate customers and admins logged in as customers. I might implement orders tracking in further releases."
by
jimmy_mac
-
2 years, 3 months ago
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Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
Can access be granted to roles other than Admin? I've tried to ascertain which permission controls this but without success.
We'd like to be able to grant some users access to login As Customer, but do not want them to have access to everything.
by
Freelux
-
1 year, 4 months ago
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Answers

Avatar Image Url:: https://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
Answer: 
I had the same problem. The fix is to update this class:

Widgento_Login_Adminhtml_IndexController

by adding the following new method, which overrides the default logic:

protected function _isAllowed()
{
return Mage::getSingleton('admin/session')->isAllowed('customer/login');
}
by
PancakeMaster
-
9 months ago
0points
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Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
I applied patch PATCH_SUPEE-6285_CE_1.9.1.1_v2 today from https://www.magentocommerce.com/download and suddenly any admin users without full Admin Access (as determined in System > Permissions > Roles) get an Access Denied error when clicking Login As Customer. Do you think there was something in this patch that created that issue?
by
markramos83
-
1 year, 6 months ago
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0 answers

cipher error

Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
Version 1.9.2.0
When installing get error: "community/SpadarLogin: Unknown cipher in list: TLSv1"
by
bill_p
-
1 year, 5 months ago
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Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
I downloaded files from here and tested still getting 404 error. Where can I get the updated file ? So that the module will work after installed patch SUPEE-6285.
by
Jyotiranjan B
-
1 year, 2 months ago
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0 answers

SUPEE-6788

Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
When will you release the fix for SUPEE-6788?
by
lohas
-
1 year, 2 months ago
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0 answers

Frontend login

Avatar Image Url:: https://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
Does this work on the frontend side as well?
by
rufusandcoco
-
8 months ago
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Customer avatar
Does this work with database/memcached/tmpfs storage?
by
c3media_robert
-
5 months ago
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  • 2017-01-22 T10:50:29.404-06:00
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Reviews

About the Developer

This extension was developed by and is supported by widgento

Rated 4.5 out of 5 by 44 reviewers.
Rated 5 out of 5 by This is a great feature! Everybody is looking for this extension. Great Job! its so easy to manage customer account. No support needed on installation. December 28, 2014
Rated 5 out of 5 by Thank you - a much needed extension THE extension we needed a year ago but didn't discover/install until now. It works just like intended. Perfect for our Sales Managers. October 1, 2014
Rated 5 out of 5 by Installed and works fine Installation was a brezze. Straight forward and working in back end admin panel. Disable Cache Disable Java & cache. Disable compilation. Installed on Magento 1.8.1 Thankyou http://boomdata.co.uk September 21, 2014
Rated 5 out of 5 by Works as descrbied No problems during or after install. Works as described! September 16, 2014
Rated 4 out of 5 by Extension is Cool! Hey. Its working fine as intended and reduced most of my tensions... But, it doesn't appear for other role users as provided in screenshot. Kindly let me know if i am missing something... Thanks. Kannan August 26, 2014
Rated 5 out of 5 by Works well under magento CE 1.9.01. No problems during or after install. Works as described! August 10, 2014
Rated 5 out of 5 by Awesome! This is perfect for heavily customized sites that make placing orders in the backend difficult. Thank you! February 24, 2014
Rated 4 out of 5 by Found an issue app/code/community/Widgento/Login/controllers/Adminhtml/IndexController.php Mage::helper('widgentologin')->getCustomerStoreId($customer->getStoreId()); //Wrong Mage::helper('widgentologin')->getCustomerStoreId($customer->getId()); //Correct You need to pass customer-id instead of store-id.Please chande the code otherwise it wont work in multiple store view. January 13, 2014
Rated 5 out of 5 by Perfect!!! At first I did not understand how it worked. But following the screenshots you get an idea. For the ones with difficulties here it goes what I did. 1- Installed the extension by Magento Connect 2- Deleted the cached files on Cpanel at var/cache/ as it says in the manual 3- Flushed cache and updated in Cache Management in Magento Admin Panel 4- Run compile to make sure the extension is updated and included, then I disabled compile. 5- In Magento Admin Panel, go to "Customer"/ "Manage Customer" , then look for the client you want to "login as". 6- Click on the customer name, it will open the customer data and you'll see some tabs on the top right. Hit "Login as customer". That's it! Now you can access all customer's data and even make purchases for them. Very usefull!!! January 6, 2014
Rated 3 out of 5 by I cant get it visible The idea sounds great, but I cant see it anywhere in the admin :( November 18, 2013
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