QualityUnit

LiveAgent - Live chat & Helpdesk

  • Popularity Score 6023 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

LiveAgent + Magento plugin is a complete Live Chat and Helpdesk solution for any Magento powered website.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

You will be re-directed to the developer's website to complete your purchase.

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Magento Connect 2.0

Magento Connect 2.0

FREE
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Overview

LiveAgent - Live chat & Helpdesk

Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent Live Chat & Helpdesk, you are just a click away. LiveAgent is a powerful "all-in-one" customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.

Note: You'll need a LiveAgent account to get access to all features

LiveAgent Features

LiveAgent offers 179+ features and fuctions and more are added on regular basis. The main features are listed below:

  1. Live Chat - Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales.

  2. Help Desk Software - Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) You can answer emails in same way as if it would be chat - customer will get immediate answers.

  3. Customer Portal - In case your support is not online, your customers can leave you an offline message, which will be later asnwered by email.

  4. Facebook - Connecting with Facebook enables you to respond to Facebook messages, posts or comments directly from LiveAgent, along with other customer requests.

  5. Twitter - Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

  6. Knowledge Base & Forum - Create categories in your Customer portal based on your products, services or types of customers. Add knowledge base articles, Forums or feedback boards. Create knowledge base search widgets, and provide customers with easy acccess to your knowledge base articles.

You can keep full history of conversations with your customers and you have full overview of interactions on one page.

Plugin features

  1. Integrates Magento with live chat
  2. Instantly adds a chat button to your Magento store, no HTML or coding required
  3. Multilingual support (39 languages available)

Comparisons

Freshdesk comparison, Kayako comparison, Zendesk comparison, Olark comparison
M1 Extension Versions

Manual button customization enabled

2015-11-04 11:47:30
  • Version number: 3.0.2
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- minor bugfix
- an option to save manually customized button code was added

Form support of buttons added

2015-10-29 11:57:25
  • Version number: 3.0.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Default button will now support Offline Form.

New design and approach

2015-10-20 18:13:27
  • Version number: 3.0.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

A new design and approach released, enjoy!

LiveAgent - Live chat and helpdesk 2.5.12

2015-08-04 12:16:16
  • Version number: 2.5.12
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

changes:
- allow to use extension on php > 5.6.0

LiveAgent - Live chat and helpdesk 2.5.11

2015-07-20 15:12:18
  • Version number: 2.5.11
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Recent changes:
- fixed some connection problem
Q&A

Shows 404 error

I have installed successfully this extention and when i am going to see helpTab in Configuration of magento .. it says 404 error. Please help.
Asked by: Nilesh Gupta
u have to logout and longin ur admin panel...afer u can chek
Answered by: nowsathmage
Date published: 2016-07-16

How to input url in setting

in setting url ? what 's input on hosting and localhost in my pc. Please teach me. Thank you very much.
Asked by: Porn2515
The new plugin now tells you what URL format to use. You are supposed to use http://yoursite.com/ or in case of a hosted account the URL is http://customname.ladesk.com/
Answered by: qualityunit
Date published: 2016-01-02

How to remove fatal error

I have install this on magento 1.7.0.2. Mangeto backend only shows this error : Fatal error: Class 'Qualityunit_Liveagent_Helper_Data' not found in /public_html/app/Mage.php on line 546 I tried to disable this by set false in "app/etc/modules" but did not work out and and still show the fattal error in admin. How to uninstall extension in order to get back into the backend. Please help!
Asked by: abhay1_18mage
I am sorry for inconvenience. This was probably caused by some glitch in an older version of the plugin or you are using compilator which needs to be run... The latest version of the plugin does not have this kind of problem.
Answered by: qualityunit
Date published: 2016-01-02

Is this compatible with mobile theme?

Hi Team, Thanks for such a nice app. Does this work for mobile theme? and it is free to use? does it has less functionality then the premium app? Thanks and regards, Saif
Asked by: SaifAhmed

Unable to create liveagent account in magento

When I click "Create LiveAgent account" nothing happens. My browser dev console says: Uncaught TypeError: (intermediate value)(intermediate value)(intermediate value)(...) is not a function(anonymous function) @ 185621524c2b12689e19fa3fe7e85567.js:20384 www.tactack.com/:570 Uncaught TypeError: $.fn.validateEmail is not a function
Asked by: imadmg

update agent status without refresh the page

hi i just wonder if there is a way to use socket to update the agent status without refresh the page is so useful to having that is it the feature exists or possibility to add ?
Asked by: Nassirian

different button by store view

Hello, when you plan to get this feature available on extension? thank you
Asked by: delarosajv

Uninstall?

cant seem to uninstall.. how to uninstall via magento connect?
Asked by: nahid079

Admin panel not open and display error?

I added this extension in my site. Now my admin panel not open and display this error "There has been an error processing your request Exception printing is disabled by default for security reasons. Error log record number: 1272771912277" Please help me . I used this extension first time.
Asked by: kapilbansal309
  • y_2017, m_2, d_25, h_23CST
  • bvseo_bulk, prod_bvqa, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_9
  • loc_en_US, sid_10006, prod, sort_[SortEntry(order=LOCALE, direction=DESCENDING), SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_magento
Get Help

Support for This Extension

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Magento Platform Support

If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.

Reviews

About the Developer

This extension was developed by and is supported by QualityUnit

LiveAgent - Live chat & Helpdesk is rated NaN out of 5 by 31.
Rated 5 out of 5 by from Best Chat System I have integrated Live Agent in many websites. The chat system is extremely easy to use. Both customers and live support agents love it. Great work and keep updating it.
Date published: 2015-11-23
Rated 5 out of 5 by from 100% satisfaction with this helpdesk app The pricing of LiveAgent is very affordable and the fact it is hosted in the cloud makes it very easy to access by anyone with an internet connection. I really like that I can connect multiple channels to LiveAgent and manage all of them from one app. It makes my support work very efficient.
Date published: 2015-11-18
Rated 5 out of 5 by from Great product, very satisfied with it I tested several solutions and was very happy at the end with LiveAgent. LiveAgent is one of the most user-friendly, easy to administer program/helpdesk ticketing systems we've ever used. Reasonable pricing, additional agents from $9/month. Great chat support.
Date published: 2015-11-18
Rated 5 out of 5 by from Very happy with LiveAgent Very happy with LiveAgent. We initially purchased it for just a help desk. With all the built-in functionality we can now tie in our remote desk top utility as well as tie in the system we use for our asset management.There wasn't any training required and everyone has been using it flawlessly. Integrated live chat is a big plus. To sum it up, it's simple, easy and just works perfectly well.
Date published: 2015-11-10
Rated 5 out of 5 by from Awesome SaaS helpdesk LiveAgent is a great SaaS helpdesk, quick to deploy, easy to maintain and easy to use. I can't imagine how we could have managed our customer support without it. LiveAgent provided us with great value as we can use the iOS and Android apps to stay up to date while in the field.
Date published: 2015-11-09
Rated 5 out of 5 by from LiveAgent review LiveAgent has enabled us to answer visitors questions in real time, which is important in the sense that the service we offer is not easily understood at first. Clients can also ask for advice and get instant answers. LiveAgent has an excellent UI. It’s extraordinarily easy to get started. I recommend it!
Date published: 2015-11-09
Rated 5 out of 5 by from Excellent helpdesk and live chat software LiveAgent is a cloud-based customer support and help desk ticketing system. It doesn´t require any download or installation and you can start communicating and chatting with your clients right away. The pricing system is reasonable. Cheaper than similar softwares. The people at LiveAgent are fantastic open and helpful.
Date published: 2015-11-09
Rated 1 out of 5 by from Throw fattal error Mangeto backend only shows this error : Fatal error: Class 'Qualityunit_Liveagent_Helper_Data' not found in public_html/app/Mage.php on line 546 I have disabled the extension by set false in "app/etc/modeules/" but did not work. How to uninstall extension in order to get back into the backend. Please help!
Date published: 2014-06-17
Rated 3 out of 5 by from Killed magento install. Mangeto backend only shows this error : Fatal error: Class 'Qualityunit_Liveagent_Helper_Data' not found in /public_html/app/Mage.php on line 547 Had to uninstall extension in order to get back into the backend. Please help!
Date published: 2014-05-19
Rated 5 out of 5 by from Seems Really Good We only run a small online shop but this has MASSIVE tools that large corporations pay £££ for. So far seems to be a really good system - hope it remains free.
Date published: 2014-04-24
  • y_2017, m_2, d_25, h_20
  • bvseo_bulk, prod_bvrr, vn_bulk_0.0
  • cp_2, bvpage2n
  • co_hasreviews, tv_0, tr_31
  • loc_en_US, sid_10006, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_magento

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