Advanced FAQ module

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Advanced FAQ module allows you to create a list of questions and answers relating to a particular subject.
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

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Advanced FAQ module

Advanced FAQ module allows you to create a separate list of question and answer, which is specific to a particular category.
This module enables merchant to solve customer queries quickly by providing relevant FAQs.
The Valuable Insights Of The Advanced FAQ Module
FAQs have always been represented on a static and uncluttered page. Conventional FAQ pages simply comprised of questions and answers.
However, this perception has been revamped with the Advanced FAQ Module. The FAQ module allows you to add captivating jQuery animation effect on your Magento website. On the frontend, your customers would witness an attractive and compelling FAQ section with an animation.
At the same time, the category section of the module in the backend would give you a complete control for managing the FAQ categories on the website.
You can add, edit or update FAQs through your backend Magento store.
There are many features that make it a distinguished module. These are -

Frontend Features --

  • Supports all browsers (IE, Google Chrome, Firefox and so on)
  • Advanced search
  • The customer can see most frequently asked questions
  • Customers can select relevant categories as per the query
  • A single click can collapse or expand the list
  • Admin features allows the administrator to –

  • Set the most frequently asked questions in the front
  • Add FAQ menu to the CMS
  • Manage FAQ categories
  • Set store wise categories and FAQ list
  • Set WYSIWYG editor
  • The FAQ module settings added in system ->configuration allows to –
  • • Show/Hide the search box
    • Show/Hide the most frequently asked questions
    • Set the number of frequently asked questions
    • Set the number of category questions to be displayed on the main page
    • Make display settings (Grid/List view)

    FAQ --

  • Is there a way to remove the FAQ link from the user menu?
  • ans : you can remove/comment the following code from the faq.xml
    {reference name="top.links"} {action method="addLink" translate="label title" module="customer"}{label}Faq[/label}{ur}faq{/url}{title}Faq{/title}{prepare}true{/prepare}{urlParams/}{position}200[/position}[liParams/}{aParams/}{/action} {/reference}
    DEMO ::
    M1 Extension Versions

    Getting more advanced

    2013-12-13 11:55:02
    • Version number:
    • Stability: Stable
    • Compatibility: 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1
    You must be registered and logged in to get extension key.

    Magento Connect 2.0

    Magento Connect 2.0

  • - Moved the extension to the community folder.
  • - Updated the database design. Updated the table name with prefix inc_advance.
  • - Solved the acl problem.
  • - Added sorting, Filter , Pagination , Mass update functionality to both category and item grid.
  • - Updated the Item grid with category display.
  • - Can Assign category to the item on the basis of store-view selected.
  • - Solved image upload issue in wysiwyg editor.
  • - Also provided the locale.csv to support the multiple language.
  • third version

    2013-12-05 06:05:58
    • Version number:
    • Stability: Development
    • Compatibility: 1.6, 1.6.1,, 1.7, 1.8
    You must be registered and logged in to get extension key.

    Magento Connect 2.0

    Magento Connect 2.0

    This version has errors

    Updated table names

    2013-06-27 05:49:24
    • Version number: 1.1.3
    • Stability: Stable
    • Compatibility: 1.6, 1.6.1,, 1.7
    You must be registered and logged in to get extension key.

    Magento Connect 2.0

    Magento Connect 2.0

    We have updated the table name,
    ie: "faq" changed to "advance_faq". This is to avoid conflict if your system already has a table named 'faq'

    Fixed the search issue on 1.6.

    First version

    2013-06-21 05:21:14
    • Version number: 1.1.1
    • Stability: Stable
    • Compatibility: 1.5, 1.6, 1.6.1,, 1.7
    This extension version is currently unavailable on Magento Connect. Please contact the developer.
    Next version is under development,

    Tables don't exist.

    Hello, i receive the following error messages. advance_faq' doesn't exist advance_faq_category' doesn't exist it seems that these tables are not created with provided sql files. Regards,
    Asked by: ictconnection
    Thanks, works like a charm.
    Answered by: ictconnection
    Date published: 2013-11-09

    Search results show all languages

    The division per language works flawlessly in the FAQ system except for the search. When searching a FAQ item all languages are mixed up. Not really what user friendly. How could I resolve this?
    Asked by: NobleHouse
    In the file app/code/community/Inic/Faq/Block/Frontend/Faqsearch/Result.php Change the line in function getSearch() $this->_search = Mage :: getModel('faq/faq')->getCollection(); to $this->_search = Mage :: getModel('faq/faq')->getCollection() ->addStoreFilter(Mage :: app()->getStore()) ->addIsActiveFilter();
    Answered by: NobleHouse
    Date published: 2016-05-21

    Do you support Multistore?

    Hey, Just wondering if this extension supports magento's multistore functionality? Thanks.
    Asked by: iejohnny
    Since you can assign FAQ Categories and FAQ Items per storeview. Yes. I noticed however the search results are not filtered on store view, causing them to mix up. A fix for that has been explained in my Q&A. "Search results show all languages"
    Answered by: NobleHouse
    Date published: 2016-05-21

    Blank screen frontpage

    The backend seems to be working but i get a empty page on page :( i already refreshed cache and indexes. Thanks.
    Asked by: freaknet
    Hi, I just installed this extention on 1.8 and got blanc screen too. The I used this site to manually download this extention: Unzipped the package and added the contents off the design and skin folders to my own template/theme. Works fine now, hope this helps.
    Answered by: Trabant
    Date published: 2015-03-16

    I get cannot load pictures in wysiwyg-editor

    Hello, great extension, especially the categories-function. But when I use the wysiwyg-editor (the one from magento standard install) trying to load a picture I get an error message popup, then the browser (ff 23.01) crashes. "error: error in [unknown object].fireEvent(); event name: open_browser_callback error message: MediabrowserUtility is not defined" Ether "insert picture" in text mode does't work. Please help. Thank you Christian
    Asked by: cgraeber
    Seems like the Magento JavaScript isn't being correctly executed. Check your browser console to see where the JavaScript is terminated due to an error. This is not caused by this module perse.
    Answered by: NobleHouse
    Date published: 2016-05-21

    Translation and problem with expand all

    Hi, please let me know how can I translate Search Result For : "keyword". Furthermore when I click on expand all once nothing happenes until I click for the second time it works. Thx in advance. BR Adrian
    Asked by: exposius
    This extension don't provide translation by .csv files. In order to translate it you have to edit the .phtml files directly. The "Expand All" problem happens because this extension has a Javascript function that changes the link text. Go to skin/frontend/default/default/js/inic/faq and edit the "faq.js" file. At Line 47 you will find the following code: "if(linkele.innerHTML=="Expand All"){" This "Expand All" text has to be the same text that you show at your FAQ on the fist page load. This will solve the problem related to first click. At Line 48 you will find the following code: linkele.innerHTML="Colaps All"; Just Change the "Colaps All" Text by wathever you want to show when the FAQ questions are Expanded, and do the same at line 58, seting the text that you want to show when all FAQ questions are collapsed.
    Answered by: gilsonsantana
    Date published: 2015-01-31

    No FAQ in Menu using Roles

    Hi, I can't see FAQ module in the CMS menu when I'm using User Roles. Any idea? Thanx jasper
    Asked by: Way to go
    Assign permission for the FAQ to the user role. Go to System -> Permissions -> Roles Select the User role. On the left select 'Role resources' In the list look for "Inic Extensions" and check the checkbox and save it. Done.
    Answered by: NobleHouse
    Date published: 2016-05-21

    We get a blank page as search result.

    We set up the FAQs and categories but we're getting a blank page after we submit a question in the search field.
    Asked by: yldziner

    How to display faq's with categories on front end??

    Is there any short code to display faq on front site as i am not able to find any kind of shortcode or function to display faq's on main site. Please help me ASAP.
    Asked by: abhishekgoel121

    how to add FAQ in any Cms page content

    how to add FAQ in any Cms page content
    Asked by: BaldevParmar
    • y_2017, m_2, d_18, h_2CST
    • bvseo_bulk, prod_bvqa, vn_bulk_0.0
    • cp_1, bvpage1
    • co_hasquestionsanswers, tq_20
    • loc_en_US, sid_18536, prod, sort_[SortEntry(order=LOCALE, direction=DESCENDING), SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
    • clientName_magento
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    About the Developer

    This extension was developed by and is supported by IndiaNIC

    Advanced FAQ module is rated 3.7 out of 5 by 25.
    Rated 3 out of 5 by from Great FAQ extension, works great but could use some changes. It works as advertised but please move the files in /app/design/frontend/default/default/inic to /app/design/frontend/bqse/default/inic same for / to / and / to / and / to / This way the extension will work OUT OF THE BOX for everyone, not only those who are using the default magento template. For those of you who prefer to have the 'FAQ' configuration in the CMS menu in the admin panel instead of the seperate 'inic' menu(which doesn't really say much). Go to /app/code/community/Inic/Faq/etc/adminhtml.xml and change the menu tag to <menu> <cms> <children> <faq translate="title" module="faq"> <title>FAQ</title> <sort_order>1</sort_order> <children> <item translate="title" module="faq"> <title>Manage Items</title> <action>adminhtml/faq</action> </item> <category translate="title" module="faq"> <title>Manage Categories</title> <action>adminhtml/faq_category</action> </category> </children> </faq> </children> </cms> </menu> Log out of your admin panel and back in and now you will have the menu moved to the CMS instead of a separate button.
    Date published: 2016-02-01
    Rated 4 out of 5 by from Useful Free Extension Useful extension but with some bug. First of all, issue in the question/answer editing page. Undefined variable in line "return $return" should me replaced on "return $this" or just "return;" Also, there are some bugs and issues on the frontend side. Particularly the problem is in search results. Undefined variable $id. The search form action method don't use any validation of data. Category and back link consist secure prefix. Resume: useful free extension but with some bugs.
    Date published: 2015-11-24
    Rated 5 out of 5 by from Works with lalitchandnani search fix worked good, thanks. An update with search fix could help others. Thanks Inic!
    Date published: 2015-08-15
    Rated 4 out of 5 by from Works fine MySQL errors? check previous FAQ installs and remove those tables. Easy does it. Usesometweaks from this review page and you're all set. Might take a few hours to setup 100%, but so does creating new FAQsevery time. For the money? great!
    Date published: 2015-07-30
    Rated 5 out of 5 by from Works very well! I use if you follow all the instructions given by other people in this review is area, you'll have no problem at all, it's nice and easy to use. Just remember the usual: move the files if you're using a custom theme clear the cache log out and log back in again In response to some other questions here: if you want to change URL from /faq just open upConfig.xml <faq> <use>standard</use> <args> <module>Inic_Faq</module> <frontName>badge-making-faq</frontName> </args> </faq> And change the front name from faq to whatever you want. As you can see from the above, I changed it because my website sells badge machines. I hope that's helpful to somebody, regards, Paul
    Date published: 2015-04-15
    Rated 1 out of 5 by from Total complete waste of time. Installation in 20 Seconds - Fixing in 8 hours. (Full Day)
    Date published: 2015-01-27
    Rated 5 out of 5 by from With the little help of the reviewers, this module works perfect This is really a powerful module! It costs a little time to setup because it doesn't work directly in Magento 1.9 but with the little help of the reviewers, it helped me to get this module to work and I really like it!
    Date published: 2014-12-22
    Rated 5 out of 5 by from Modulo muito bom Excelente módulo, simples e funcional. Eu recomendo
    Date published: 2014-10-16
    Rated 4 out of 5 by from Good extension, but no documentation Installed with no problems. The back-end seems to work as described, but there is no documentation on how to show the FAQ's on the front-end. I finally figured it out. You have to go to /faq/ on the front-end. Ok. But the page was blank... - I had to move all the "inic" folders from the /app/design/frontend/default/default to my own theme folders (also do the same for the /skin folders) - Refresh your cache - Showed up as pictured! Hope this helps someone
    Date published: 2014-09-25
    Rated 4 out of 5 by from Very useful extension but little Buggy!! An excellent extension, provides basic functionality which any body would like to have in their eCommerce store for FAQs but unfortunately, it's little buggy which is not justifing the effort put on building it. I'll mention below, what issues i found with the extension and how i fixed them (which most of the people already reported). This might help people facing same issues, also probably IndiaNIC can release the next version considering these issues. Bug 1: Search not working. Reason: Search results page expect a parameter (cat_id) which if not provided from originating page, it results in an error. Solution: Add a line with code $id=""; in 'app/design/frontend/default/default/template/inic/faq/search/result.phtml' file at line 6 after line with code $category=""; Also, at line 17(elseif condition) change $id="" to $id=="". Bug 2: Undefined variable: return -- Backend Error. Reason: Use of non existing variable. Solution: In file "app/code/community/Inic/Faq/Block/Adminhtml/Item/Edit/Tab/Main.php" on line 32 change "return $return;" to "return;" Doing this much should make the setup work. Few people might face issue with location of css, js, template and layout files but what practice is followed by developer here is correct. For your setup you can specify the default theme at System -> Configuraiton -> Design. Thanks --
    Date published: 2014-08-23
    • y_2017, m_2, d_18, h_4
    • bvseo_bulk, prod_bvrr, vn_bulk_0.0
    • cp_1, bvpage1
    • co_hasreviews, tv_0, tr_25
    • loc_en_US, sid_18536, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
    • clientName_magento

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