Support Overview
Community Support
There are currently 16282 registered Magento community members (271 online now) responsible for contributing over 37045 forum posts.
Community Membership
The Magento community is comprised of Magento enthusiasts engaged in learning Magento by trial and error and through the exchange of lessons learned with one another. Their collective knowledge in the development, design and implementation of Magento is a priceless resource.
Members will have access to:
- Forums
- Knowledge Base
- Screencast Tutorials
- Wiki
- Community Support
- User Newsletters
- Security Alerts
- Advanced information about upcoming releases
- Non-commercial License
Is Community Support right for me?
Are you the do-it-yourself type? Do you have the time and patience to learn by trial and error? The community is no doubt a repository of knowledge but finding relevant information or a straight answer to your question may require some digging, patience and a good enough understanding for knowing what to ask. If your company requires direct access to Magento experts and fast guaranteed response times, we also offer Professional Support.
Community Pro Membership
Signing up for a Community Pro Membership is the best way to support the Magento project . Community Pro Members will have access to a dedicated community forum that is more closely scrutinized by the Magento Core team as well as a badge that will identify them in forums, groups, blog comments and user page for priority community support.
Pro Members will receive:
- Pro Member Badge
- Dedicated Community Forum
- Priority Community Support
- Quarterly Webinars Discussing Product Direction
Professional Support
Professional support for Magento is provided by Varien's professional support team backed by Magento developers and system architects.
Our support SLAs are offered as paid annual subscriptions and can be tailored to the size of your business and to your company's specific support needs.
With Professional Support you will receive:
- Dedicated Community Forum
- Priority Community Support
- Dedicated Account Manager
- Web Control Panel Access (Ticket System)
- Store Priority Showcase
- Guaranteed Fast Response Time
- Email and Phone Correspondence
- Quarterly Webinars Discussing Product Direction
- View professional support details
