Support Overview
Magento's Expert Technical Support Team Keeps your Store Running
Keeping your store up and running is critical to your online success. Every minute your site is down equals lost revenue.
Magento's team of support experts is here to help! Available 24 x 7 around the globe, our support team can promptly respond to your requests and help you resolve any issues as quickly as possible. In fact, our support team resolves 94% of cases on the first call!
Magento offers distinct support coverage and resources to merchants based on the Magento product you are running. Please click the button for the Magento product you're using to find support resources available to you.
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Improved time to resolution by 40%
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Tripled the size of our support team in 6 months
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Multi-lingual support, with German, French, and Spanish
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First call resolution is as high as 94% on some products
Magento's Expert Consulting Group
Magento's ECG is available to make sure your store is optimized. From advisory to custom development up to site optimization, the ECG team can help maximize your success.
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