Support Overview

Magento's Expert Technical Support Team Keeps your Store Running

Keeping your store up and running is critical to your online success. Every minute your site is down equals lost revenue.

Magento's team of support experts is here to help! Available 24 x 7 around the globe, our support team can promptly respond to your requests and help you resolve any issues as quickly as possible. In fact, our support team resolves 94% of cases on the first call!

Magento offers distinct support coverage and resources to merchants based on the Magento product you are running. Please click the button for the Magento product you're using to find support resources available to you.

  • Magento Icons Improved time to resolution by 40%
  • Magento Icons Tripled the size of our support team in 6 months
  • Magento Icons Multi-lingual support, with German, French, and Spanish
  • Magento Icons First call resolution is as high as 94% on some products

Magento's Expert Consulting Group

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Magento's ECG is available to make sure your store is optimized. From advisory to custom development up to site optimization, the ECG team can help maximize your success.
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