Providing an online outlet for shoppers is no longer enough. Businesses need to provide customer service where the customers are shopping. Levementum has developed an integration between Magento’s eCommerce solution and Salesforce to help you execute and manage your customer support issues online.
This webinar will explain how Levementum’s integration goes beyond anything else you will find on the market and will allow you to understand how you can now:
- Respond to customer issues online
- Track the progress of customer support claims
- Discover reoccurring issues with specific products
- Track the history of individual customer’s purchases and past customer support claims
- Manage the response time and closure rates for customer’s problems