Zendesk
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Magento Connect 2.0
Magento Connect 2.0
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Zendesk
Zendesk is the market leader of smart, agile and convenient cloud-based customer support software. For growing organizations, Zendesk is the fastest way to enable great customer service.
This extension makes Zendesk work seamlessly with Magento to enable stores to deliver great customer support.
Features include:
- Enable Single Sign-on for Magento administrators
- Create support tickets without leaving Magento
- Display relevant support tickets on order & customer dashboards
- Create support tickets from Contact Us requests
- Easily add a feedback tab to your site- Release Notes
Change to JWT for SSO & updated approach for user search
2013-05-01 04:30:31 Magento Connect 2.0
Magento Connect 2.0
Switch to new Single Sign On approach using JWT and update the way user tickets are requests from the Zendesk search APIBug fix
2013-03-14 23:45:39 Magento Connect 2.0
Magento Connect 2.0
Bug fix to reduce the amounts of system logsAutocomplete customer details
2013-02-17 22:44:23 Magento Connect 2.0
Magento Connect 2.0
Added autocomplete for customer details when creating a Zendesk ticket inside Magento.Internationalization
2012-11-29 23:39:12 Magento Connect 2.0
Magento Connect 2.0
We've added support for 11 languages: - German - Spanish - French - Italian - Japanese - Korean - Nederlands (Dutch) - Portuguese (Brasil) - Russian - Traditional Chinese - Simplified ChineseResolved remote auth inconsistency due to caching
2012-11-12 05:28:08 Magento Connect 2.0
Magento Connect 2.0
Resolved remote auth inconsistency due to caching- Reviews
About the Developer
This extension was developed by and is supported by zendesk
Zendesk 5 5Great extension This extension is superb, works very well and well integrated. Tweaking the set up takes a bit of time, but not that long. I particularly like the 'Create Ticket' on each order, and the ticket summary for each customer. Zendesk is a very powerful tool in its own right, and I fell this extension will get even better over time. The Feedback tab and the chat functionality alone make this a great application. Add in the group settings and analytics on the Zendesk side and it's pretty unbeatable for the price. May 23, 2013Best ticketing system available for Magento! Works well with Magento 1.7. It really is a great extension! We have tried multiple ticketing systems for Magento, but this when will eventually save you time and will give you control over all voice/email/facebook/twitter communication. Currently there are still some issues with loading Magento orders in Zendesk and with Single Sign On (SSO). However, the Zendesk team promised us that they will work out these issues soon. Communication with them went fine and they are on it. April 8, 2013Amazing Tool The tool is almost free, you can pay 20 bucks per year, and use with 3 users, it's the most amazing tool i'v ever seen April 4, 2013This is NOT a FREE app :) January 25, 2013This is SAS software... meaning the you get a FREE TRIAL and then pay a monthly fee. Good for medium sized and up companies January 19, 20131-5 of 5- Q&A
- (2 Questions : 0 Answers)
Product Q&A
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_339486Hi there, i've installed your extension and it works pretty good out of the box.
One of the few things i'm missing is the ability for the customer to see its tickets from the magento store without leaving it. I thought there'd be an entry in the user dashboard to see tickets and statuses, but i saw none, am I missing something ?
thanks in advance and sorry for my bad english
GiovannibyJahnni-2 months agoAvatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26399417Maybe using magento's default custom form?
Can you show me how it works in a live site or a demo?byRDalmagro-4 weeks ago1 of 11 of 1 - Get Help
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