genghis

Sofhere_SofTicket

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Help Desk Extension to Magento
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Magento Connect 2.0

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Overview

Sofhere_SofTicket

With SofTicket you can now now follow the queries made by your customers easily. Then you can assign this ticket to representatives and departments within your company. When the answer is answered by your personell, the customer will receive a notification through email. He/She will then know the status and answer given to the ticket through email and their "My Account" page in the Magento store. Finally, you can close the tickets which results satisfactorily... NOTE: You can see the documentation pdf files under app\code\community after instaling the component. Use it for free. And let us know your comments at info@sofhere.com for improvements. www.sofhere.com
Release Notes

Custom module that brings Support Ticket System functionality into Magento.

2012-02-05 17:05:35
  • Version number: 0.6.5
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.

Custom module that brings Support Ticket System functionality into Magento.

2009-01-21 13:22:53
  • Version number: 0.6.4
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.

Custom module that brings Support Ticket System functionality into Magento.

2009-01-21 02:58:23
  • Version number: 0.6.3
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.

Custom module that brings Support Ticket System functionality into Magento.

2009-01-21 01:05:51
  • Version number: 0.6.2
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.

Custom module that brings Support Ticket System functionality into Magento.

2009-01-21 00:02:40
  • Version number: 0.6.1
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.
1 2 3
Reviews

About the Developer

This extension was developed by and is supported by genghis

Sofhere_SofTicket 4.3 5 13 13
This extension is great, easy to edit This extension is exactly what I needed without the work of figuring it all out myself. The only problem I came across is that messages did not save and so I did some code sifting and determined that it was not saving messages in the right table. So I changed the following code in the file app/code/community/Sofhere/Softicket/Helper/Ticket.php from " $model = Mage::getModel('softicket/softicket'); $model->setData('ID',$this->id); $model->setData('subject',$this->subject); $model->setData('name',$this->name); $model->setData('email',strtolower($this->email)); $model->setData('cat',$this->category); $model->setData('priority',$this->priority); $model->setData('phone',$this->phone); $model->setData('ip',$this->ip); $model->setData('message',$this->message); $model->setData('timestamp',$this->timestamp); $model->save(); " to " $model = Mage::getModel('softicket/softicket'); $model->setData('ID',$this->id); $model->setData('subject',$this->subject); $model->setData('name',$this->name); $model->setData('email',strtolower($this->email)); $model->setData('cat',$this->category); $model->setData('priority',$this->priority); $model->setData('phone',$this->phone); $model->setData('ip',$this->ip); $model->setData('timestamp',$this->timestamp); $model->save(); $messageModel = Mage::getModel('softicket/messages'); $messageModel->setData('ID',$this->id); $messageModel->setData('ticket',$this->id); $messageModel->setData('message',$this->message); $messageModel->setData('headers',''); $messageModel->setData('timestamp',$this->timestamp); $messageModel->save(); " March 17, 2014
Good Product Awesome product. No question or query from world. no giving you answer. July 12, 2013
Good Extention I was looking for a simple ticketing system for my webstore. This ones does the basics and it does them pretty well. Most of the reviews seem to indicate problems so I was a bit concerned about how it would work, however on my setup it works as advertised. Hope that yours will as well. Keep in mind every system is different, what works on one, may not on another. June 10, 2013
Shame. Their web domain name has not been renewed so I guess this project has been abandoned? October 7, 2012
It works but I don't receive an email, when I send a ticket, the page turns in blank. July 18, 2012
Ticket tab on coustomer account page, will not be displayed in Magento 1.7.0.1. own theme. Thank you very much July 4, 2012
I installed this on 1.6.2 using a custom theme - I can access everything from the admin dashboard, but not on the frontend from the user dashboard. The pages are there & it functions, I can get to them and add tickets if I put the address in manually, but there's nothing on the user dashboard. It's a nice extension, but doesn't seem to function properly.. April 15, 2012
I installed from magento connect, version 0.6.5 beta on fresh magento 1.6.2.0 with sample data. It does not work out of the box: I had to modify the layout xml to change default tag with customer_account, to show ticket menu in the dashboard. Whici is the right way to put the Qmail exeecutable instead of sendmail? A nice to have feature shall be multi site/store support. Thanks March 13, 2012
I've installed this no problems, should it work out of the box test emails don't get logged as tickets. If not what settings need changing to make it work. February 5, 2012
Great Free Extension! Now it works good! Just a little stylization and this will be perfect! Thank you very much for the bug fixing and the work you have done here. November 22, 2011
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_132886
Customer avatar
I can't find the file that controls display of the "Ticket" link
by
ChefMaha
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1 year, 2 months ago
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27439174
Customer avatar
Answer: 
Hello ChefMaha,

To change Ticket link to any other name :
Change in /app/design/frontend/default/default/layout/softicket.xml

Change the following line :

<action method="addLink" translate="label" module="softicket"><name>softicket</name><path>softicket/</path><label>Ticket</label></action>

to

<action method="addLink" translate="label" module="softicket"><name>softicket</name><path>softicket/</path><label>Customer Support</label></action>
by
girishsh
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3 months, 3 weeks ago
+1point
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26973261
Customer avatar
by
Arunlibu123
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1 year, 1 month ago
0points
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