RMA by aheadWorks
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- Overview
RMA by aheadWorks
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The RMA (Return Merchandise Authorization) Magento module allows your customers to return the products bought to have them replaced or refunded within the admin specified warranty period.
Our RMA extension provides the highest standards of customer service. It is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded.
Features
Easy RMA tracking
With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.
Unlimited request types and statuses
By default, there are two request types – replacement and refund. But if you need more (repair, credit for another product, or anything else), you can easily create them as well as new statuses in the backend.
Total control over every aspect of the extension:
* return period for products after order completion;
* forbidden filename extensions for uploading;
* maximum attachment size
* the popup text for shipping confirmation dialog;
* etc.
Flexible email notifications management
This Magento extension allows defining who will receive RMA notifications – the store admin, the customer, or both. You can even create a separate RMA department with specified email and address.
Requests history
Our Magento extension retains an unlimited history of all RMA requests.
Intuitively understandable frontend interface
Having selected the required order and products, customers can choose the request type, specify the package condition, attach a file, and even add a couple of words as comments.
Option to return one product per order
If your customers bought several items per order, they can select which of them they want to return.
Ability to refund/replace separate bundle product components
If your customers bought bundle products, they can select which components they want to return.
Anonymous RMA
You can allow guests to make an RMA request – everything they should specify is the email address and order ID.
Ability to create RMA request from backend
Our Magento module allows store administrators to create return merchandise authorization requests for orders in one click from the backend.
RMA requests grid on the order page
With the RMA extension, you can track and control the return or exchange of items sold to customers exactly on the Order page.
Multistore support
You can specify the store view for each request type and status.Other extension features:
Visit Extension Page: http://ecommerce.aheadworks.com/magento-extensions/rma.html
* PE compatibility
* Easy 2-minute installation
* 100% open source
* 15 day money back – satisfaction guaranteed
* Lifetime bug free guarantee
* Meets Magento programming practices for most versions and customizations compatibility
* Free upgrades during support period
* Our excellent support team is waiting to hear from you each business day from 9:00 am to 5:00 pm GMT
Live Demo:
Backend
Frontend:
Customer's Account Page
Guest Checkout
User Guide: http://ecommerce.aheadworks.com/magento-extensions/rma.html
Please, check Magento versions compatibility on the product page!
Themes and extensions releases, updates & promotions — follow aheadWorks on Twitter!
- Release Notes
Changelog v.1.4
2012-11-27 08:59:14 - + Ability to define reasons for RMA request
- + Ability to set up RMA ID manually
- + "RMA Requests" tab on Customer Information panel
- * Permissions didn't work correctly
Changelog v.1.3.1
2012-06-28 09:39:02 - + Magento CE 1.7.0.0 compatibility
- + Bundle product components can be refunded/replaced separately
- * When "Allow guests to request RMA" was set to No, the Print button in "RMA Information" at the backend didn’t work
- * Custom options, gift card details, and downloadable product details weren’t displayed in RMA
- * Guests couldn’t request RMA for their orders
- * Design issue in the RMA tab of the customer area
- * It was impossible to create RMA for an admin user without enabled "Edit RMA" in his roles
- * Minor bugfixes
Changelog v.1.3
2012-04-03 10:01:09 - + “Another RMA for this product” block
- + Multistore support for RMA status
- * Notifications issue
- * Incorrect work when RMA is created by guest
- * Minor bugfixes
Changelog v.1.2
2011-12-30 04:17:57 - * Wrong links in the backend
- * Incorrect work with line breaks in e-mails
- * Incorrect order completion date
- * Double '##' in RMA notification e-mail
Changelog v.1.1.2
2010-12-06 17:23:02 - +Magento CE 1.6.0.0 compatibility
- * Unable to set 'Package Opened' option when creating an RMA request from the backend
- * Error with edit link at All RMA grid
- * Magento CE 1.6.0.0 - incorrect design on the frontend
- Reviews
About the Developer
This extension was developed by and is supported by aheadWorks
RMA by aheadWorks 12 12Good extension With this extension it is easy to handle rma. Customers have clear information on how to proceed and therefore NOT call each time. We save time and avoid hassles and errors. The usage is very simple as all Aheadworks extensions. April 2, 2013Since just released RMA v.1.4, your customers have possibility to define reasons for RMA requests. Moreover, you can set up RMA ID manually and view RMA requests from the Customer Information panel. November 27, 2012can't install Version 1.3.1 for magento ce1.7.0.2 October 9, 2012In case anyone is interested, Version 1.3 appears to be working fine on magento ce 1.7 June 8, 2012Hello, I have activated the email notification for RMA module. But no email are being sent during the process. Any clue what might be going wrong ? Emails work for all other stuff in the site. Thanks ABhi May 28, 2012RMA v.1.3 has been released! April 3, 2012This idea is very interesting and it is worth to be implemented into the RMA extension. I've put the inquiry into our roadmap, so our developers could consider this feature and maybe they'll implement it in one of the upcoming versions. January 24, 2012In the 1.2 version released today, some bugs have been fixed. December 30, 2011no as good as thought.. when i install i get: Service Temporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. I cannot log in the admin November 4, 2011RMA has been updated to v.1.1.2 and is now compatible with Magento 1.6.1.0 October 27, 2011- Q&A
- (1 Question : 1 Answer)
Product Q&A
Ask your questions. Share your answers.
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26788141Hi
we would like to buy this extension, but before we would like to ask a few questions:
1. is it possible to set a return reason for each product in the same order?
for example if the order include 1 t-shirt and 1 pants, the user will be able to choose a reason for returning the pants and a reason for returning the t-shirt.
2. is it possible to set a different email template for each status change?
3. in the demo frontend when the rma tab is active when i'm for example in this page
http://demo.aheadworks.com/return_merchandise_authorization/awrma/customer_rma/new/
i can not click again on the rma tab to go to the main rma page, can you please fix this?
4. if i was in this page: http://demo.aheadworks.com/return_merchandise_authorization/awrma/customer_rma/new/
selected an order, than i clicked on "Another RMA for this product:" link, and than i want to go back to the page i was before by clicking the back button - the order details are not reload.
thanks a lot
Monbymonique10-2 months agoAnswers
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717Answer:Hi, Mon.
1. Unfortunately the reason can only be selected for the whole order, however a customer might specify return reasons for each product in the comment section.
2. Yes, templates for each status change can be set in Admin Panel->Sales->RMA->Manage Statuses->"Status"
3. This is native Magento behavior, however you may return to the main page by clicking the "Back" button, which is located below.
4. The "Back" button leads to the RMA list by default.
In case you have more questions regarding the matter, please feel free to contact our Helpdesk team or Live Chat support, we would be glad to be of assistance.byaheadWorks-1 month, 4 weeks ago1 of 11 of 1 - Get Help
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