BoostMyShop

Product Return (RMA)

  • Popularity Score 1553 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

  • Magento Connect Silver Industry Partner
Manage your product returns from sales orders, manage statuses, notify customers...
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

You will be re-directed to the developer's website to complete your purchase.

You must be registered and logged in to get extension key.
In order to get this extension, you must be logged in to the Magento Community. Click here to login or register.
In order to get this extension, you must have active Magento Go Store. Click here to create Go store.

Magento Connect

€169.00
Previous Next
Overview

Product Return (RMA)

Return Merchandise Authorized Request

From your website, your customer can request a return from an existing order. He can select the reason for return (you can create as many reasons as you want) and type a comment. When a return is requested, your administration is notified via email

Accept return

From the admin panel, you can accept or deny a return. When you accept a return the customer is notified and can print the RMA form from his customer account. When you receive products back into your warehouse you can easily inform customer with a processing status such as: product received, product being checked, waiting for supplier... etc.

Process a return

From a RMA, you can process several actions on each product :

- Refund customer: automatically create a credit memo and put the product back to stock
- Exchange with another product : select substitution product and automatically create a new order with the new product and put the old product back to stock
- Return the product back to the customer- charging him for the cost to repair the item or other fees

Other features

- Reserve product for future RMA
- Set a date limit for items being returned
- Manage your stock direction (back to stock, destroy)
- Charge custom fees
- Automatic history
- Compatible with Embedded ERP stock management

Need more information ?

Download Product Return / RMA User Manual

Go on our demo website : Boost My Shop Demo Website

Go on our website : Boost My Shop

Release Notes

Manage customer product return within Magento

2010-01-26 15:35:56
  • Version number: 1.8.6
  • Stability: Stable
  • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5

With Product Return (RMA) extension for Magento, manage customer product return requests within Magento Backoffice. Notify customer, print Accepted Return Form, and create creditmemo or order to exchange product.



This extension is compatible with Magento Embedded ERP


A demo website is available : demo.maisondulogiciel.com/magento/admin

Reviews

About the Developer

This extension was developed by and is supported by BoostMyShop

Product Return (RMA) 3 5 5 5
Good but not complete We purchased this extension but found it does not actually refund the customer credit card when we create a credit memo. even though there is a drop down list of all the card types in the Process products section. so im not too happy about that. otherwise the extension is not bad and reasonably easy to use. we have a few issues which they sorted out reasonably fast by creating a patch for us, May 14, 2013
In the extension overview you've mentioned we can create as many reasons for returns as we want, but I've looked in the admin backend demo of this extension and didn't see any option where it's possible to add reasons for returns. Can you please explain where exactly we can see that in your admin demo? May 13, 2012
Another one.... On your demo site, I tried an Exchange and added some Technical and Shipping costs. an order got created which included the selected product and the shipping cost but not the technical cost. Then I created a return with the same info and a new order got created with only the shipping cost (no products and no technical cost). Is this a bug? what am I doing wrong? May 4, 2012
Checking out your demo site. 1. I created a customer. 2. I placed an order. 3. I shipped the order from the backend In the front end I still cannot create a return. I get a legend that reads "You have no orders availabe for product returns." Demo user is asds@saddsa.com (dummt e-mail) May 4, 2012
I get an error after Installation Base table or view not found: 1146 Table 'rma_products' doesn't exist" November 27, 2010
1-5 of 5
Q&A
(4 Questions : 0 Answers)

Product Q&A

Ask your questions. Share your answers.

 
 
« Back
 
 
Sort by
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26237225
Customer avatar
by
gilbertten
-
1 year, 8 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0
 
0 answers

managing status

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26788141
Customer avatar
Hi
i wanted to ask if it possible to manage the rma statuses, edit and add new status?

thank you
Mon
by
monique10
-
1 year, 7 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27244799
Customer avatar
by
BuckSteele
-
1 year, 2 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26753968
Customer avatar
Can the customer determine how many items to return if there is multiple items for that line item that were shipped?
by
slijack
-
9 months ago
+1point
1out of 1found this question helpful.
Was this helpful?Yes1No0
1 of 1
1 of 1
Get Help

Support for This Extension

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Magento Platform Support

If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.

In order to upload extension, you must be logged in to the Magento Community. Click here to login or register.

Close

Register

* Required Fields

Close window

Forgot Your Password?

Please enter your email below and we'll send you a new password.

* Required Fields

Close window

Login

To upload extension you must be logged in.

* Required Fields

Close window

You are using an outdated browser

We built Magento Connect using the latest techniques and technologies.
This makes Magento Connect faster and easier to use.
Unfortunately, your browser doesn't support those technologies.
Use the links below to download a new browser or upgrade your existing browser.