Product Return (RMA)
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- Overview
Product Return (RMA)
Return Merchandise Authorized Request
From your website, your customer can request a return from an existing order. He can select the reason for return (you can create as many reasons as you want) and type a comment. When a return is requested, your administration is notified via email
Accept return
From the admin panel, you can accept or deny a return. When you accept a return the customer is notified and can print the RMA form from his customer account. When you receive products back into your warehouse you can easily inform customer with a processing status such as: product received, product being checked, waiting for supplier... etc.
Process a return
From a RMA, you can process several actions on each product :
- Refund customer: automatically create a credit memo and put the product back to stock
- Exchange with another product : select substitution product and automatically create a new order with the new product and put the old product back to stock
- Return the product back to the customer- charging him for the cost to repair the item or other feesOther features
- Reserve product for future RMA
- Set a date limit for items being returned
- Manage your stock direction (back to stock, destroy)
- Charge custom fees
- Automatic history
- Compatible with Embedded ERP stock managementNeed more information ?
Download Product Return / RMA User Manual
Go on our demo website : Boost My Shop Demo Website
Go on our website : Boost My Shop
- Release Notes
Manage customer product return within Magento
2010-01-26 10:35:56 With Product Return (RMA) extension for Magento, manage customer product return requests within Magento Backoffice. Notify customer, print Accepted Return Form, and create creditmemo or order to exchange product.
This extension is compatible with Magento Embedded ERP
A demo website is available : demo.maisondulogiciel.com/magento/admin
- Reviews
About the Developer
This extension was developed by and is supported by BoostMyShop
Product Return (RMA) 5 5Good but not complete We purchased this extension but found it does not actually refund the customer credit card when we create a credit memo. even though there is a drop down list of all the card types in the Process products section. so im not too happy about that. otherwise the extension is not bad and reasonably easy to use. we have a few issues which they sorted out reasonably fast by creating a patch for us, May 14, 2013In the extension overview you've mentioned we can create as many reasons for returns as we want, but I've looked in the admin backend demo of this extension and didn't see any option where it's possible to add reasons for returns. Can you please explain where exactly we can see that in your admin demo? May 13, 2012Another one.... On your demo site, I tried an Exchange and added some Technical and Shipping costs. an order got created which included the selected product and the shipping cost but not the technical cost. Then I created a return with the same info and a new order got created with only the shipping cost (no products and no technical cost). Is this a bug? what am I doing wrong? May 4, 2012Checking out your demo site. 1. I created a customer. 2. I placed an order. 3. I shipped the order from the backend In the front end I still cannot create a return. I get a legend that reads "You have no orders availabe for product returns." Demo user is asds@saddsa.com (dummt e-mail) May 4, 2012I get an error after Installation Base table or view not found: 1146 Table 'rma_products' doesn't exist" November 27, 20101-5 of 5- Q&A
- (2 Questions : 0 Answers)
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26237225bygilbertten-1 month, 4 weeks agoAvatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26788141Hi
i wanted to ask if it possible to manage the rma statuses, edit and add new status?
thank you
Monbymonique10-1 month, 1 week ago1 of 11 of 1 - Get Help
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