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From your website, your customer can request a return from an existing order. He can select the reason for return (you can create as many reasons as you want) and type a comment. When a return is requested, your administration is notified via email
From the admin panel, you can accept or deny a return. When you accept a return the customer is notified and can print the RMA form from his customer account. When you receive products back into your warehouse you can easily inform customer with a processing status such as: product received, product being checked, waiting for supplier... etc.
From a RMA, you can process several actions on each product :- Refund customer: automatically create a credit memo and put the product back to stock
Download Product Return / RMA User Manual
Go on our demo website : Boost My Shop Demo Website
Go on our website : Boost My Shop
With Product Return (RMA) extension for Magento, manage customer product return requests within Magento Backoffice. Notify customer, print Accepted Return Form, and create creditmemo or order to exchange product.
This extension is compatible with Magento Embedded ERP
A demo website is available : demo.maisondulogiciel.com/magento/admin
This extension was developed by and is supported by BoostMyShop
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.
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