Order tickets
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Magento Connect 1.0 change
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- Overview
Order tickets
Order Tickets extension
This Magento extension add a system of tickets into orders. It helps then to improve communication between customers and after-sale service.
Features
- Customers can add message to their orders
- Administrators can reply to these message in BO
- Administrators can change status of a chat
- Different message can be seen in BO in a global grid, into orders and into customer account
- Administrators can create new ticket directly in BO or delete it
- Email notification send to administrator about new tickets posted by customers
Installation
- Install extension through Magento downloader or with pear.
- Refresh cache
- If you use Magento Compilation, run compilation process through back office (System > Tools > Compilation)
- For receiving automatically email about new tickets set correct email recipients in BO System > Configuration > Sales > Orders tickets
- You can also change frequency for receiving this emails by changing cron expression at the same place. By default emails are send every day at 2:42 and 14:42
More about cron expression
Compatibiity
This extension is compatible with:
- Magento CE 1.4, 1.5, 1.6 and 1.7
- Magento PE 1.9, 1.10, 1.11 and 1.12
- Magento EE 1.9, 1.10, 1.11 and 1.12
Bug Reports
If you find a bug, you can create a ticket.
Sources
Sources are available on github: Magento-Order-tickets
License
Order tickets extension is licensed under AFL 3.0 license.
- Release Notes
Messages view in FO
2013-02-03 11:25:58 You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn moreMagento Connect 1.0 change
Messages view in front office changed in a more "Magento" styleUrl for creating new ticket fixed
2013-01-27 13:04:30 You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn moreMagento Connect 1.0 change
Url for creating new ticket fixed + some code cleaningDisabling answer for closed tickets
2012-10-07 13:57:47 You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn moreMagento Connect 1.0 change
Possibility of disabling answer for closed tickets addedFixing problem of saving ticket in BO
2012-06-28 18:13:26 You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn moreMagento Connect 1.0 change
Fixing problem of saving ticket in BOAdmin in email in english
2012-06-24 10:19:47 You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn moreMagento Connect 1.0 change
Email automatically sent by cron are in englsih now- Reviews
About the Developer
This extension was developed by and is supported by laurent35240
Order tickets 22 22Already installed. functionaly in backend, but dont seen in frontend. maybe some file/place i need to change in my: non default theme. magento 1.7.0.2.? February 2, 2013Clicking "Create Ticket" causes a 404 not found page to appear in v1.7 January 22, 2013Blank page on clicking the "order tickets" tab problem. Refreshed cache, logged out & in. No difference made. November 15, 2012Thank you for updating the newer version on this extension, but we still cannot create ticket from the "Order View". But the ticket open/closed issue have been solved. Thank you for your hard work! This extension is really useful! Highly recommend! October 11, 2012hi, installation seems ok in magento 1.7, but no change in my Front or Back Office template : no new menu in syst/conf/sales ... I refresh cache... August 20, 2012Hello Luarent, Great extension man.. cheers to u August 10, 2012Hi, Everything fine on 1.7 except when i go to update or close a ticket in admin i get a 404 error. is there a way to fix this? June 24, 2012I have installed on 1.7 everything working fine except ticket email to administrator. I have updated the email address correctly and changed the cron frequency every minute ( * * * * ).. But i can not see emails coming in my mailbox... Please help... June 16, 2012best extension ever! I believe this will stop mailbox from flooding in future! June 7, 2012Why does it say it is being submitted unencrypted? How can we make sure the form "messages" submits encyrpted? April 13, 2012- Q&A
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