aheadWorks

Follow Up Email by aheadWorks

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Follow Up Email is a powerful auto-responder and customer relationship tool.
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$199.00
Overview

Follow Up Email by aheadWorks

With the Magento Follow Up Email module, you can follow up your customers with fully automated emails. The Follow Up Email extension allows you to stay in close touch with your consumers by sending auto-emails to them basing on any event: abandoned cart, order obtained certain status, customer added product to wishlist, etc.

Magento abandoned cart email can contain whatever you want. You can insert coupons, purchased products, pictures, tracking codes, restore cart links into follow-ups and define conditions to send emails (customer group, sale amount, product category, subscription status, etc.). It’s an essential Magento email marketing tool.

You can also analyze the efficiency of your follow-ups by tracking customers who placed orders or not after clicking on the emailed link.

Follow Up Email

Live Demo:
Admin Panel

Visit Extension Page:
http://ecommerce.aheadworks.com/magento-extensions/follow-up-email.html

Improve conversion rates:


  • Track and send notifications to visitors who abandoned their shopping carts
  • Restore their carts with just one click on the link sent in the email notification
  • Links to resume customer session and redirect customers

Increase sales with better customer insights via excellent tracking capabilities:


Tracking

  • Easily measure effectiveness of the follow up e-mails with important data on click-throughs, restoration of shopping carts and conversion into a purchase. Identify improvements to optimise your follow-up marketing messages
  • Track customers who placed orders by clicking on the emailed link
  • Track links with abandoned cart recovery statistics
  • 'Send email copy to' option which gives ability to track all correspondence sent by the extension
  • Ability to send emails to store administrator only

Analyze the efficiency of your follow-ups


Specify the Google Analytics tracking code for emails sent to customers that have abandoned their cart and analyze the effectiveness of your campaigns

Google Analytics

Enhance customer relationship and build customer loyalty:


  • Greet customers on their birthdays
  • Create and deploy specially-targeted product promotions based on customer wishlists. Make your customers feel that you really fulfill their wishes
  • Ask your client’s opinion on the product bought suggesting him/her to leave a review

Get the flexibility and power to do a lot with your e-mail communication:


  • Automatic coupons generation and attachment to emails sent to customers (for Magento 1.4.1.0 and higher)
  • Coupons

  • Unlimited number of tiers in mail chain
  • Email Chain

  • Unlimited number of rules
  • Rules

  • Store Name, Product Type and Category, Sale Amount can be used in conditions
  • Compatibility with native Magento up-sells, cross-sells and related products
  • Up-sells, Cross-sells, Related Products

  • Email template cycles, that allow you to put all purchased products with images and links into email
  • Flexible rules - send as many follow ups as needed based on specified criteria
  • Mail log that can be accessed from the admin area with the ability to preview and manually send/delete emails
  • Mail Log

  • Fully customizable order/cart/wish list sub items view defined by custom template in email
  • Supports both Newsletter and Transactional Email templates
  • Ability to send test email
  • Test Email

  • 'Send to newsletter subscribers only' option

The module can be integrated with the following extensions by aheadWorks:

Themes and extensions releases, updates & promotions — follow aheadWorks on Twitter and Facebook!

All aheadWorks Magento plugins:

Magento store

Release Notes

Changelog v.3.5.8

2013-12-16 08:57:17
  • Version number: 3.5.8
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.12, 1.13, 1.13.1
  • * Problems with test emails sending
  • * Minor bugfixes

Changelog v.3.5.6

2013-10-21 12:59:16
  • Version number: 3.5.6
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.12, 1.13
+ Stability and speed improvements

Changelog v.3.5.5

2013-08-05 13:07:59
  • Version number: 3.5.5
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.12, 1.13
+ Stability and speed improvements

Changelog v.3.5.3

2013-07-25 08:03:32
  • Version number: 3.5.3
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.12, 1.13
  • + Abandoned cart emails can contain cross sells block
  • * Price was missing in abandoned cart emails on Magento Enterprise 1.13.0.0
  • * Cross sell block displayed prices in base currency only
  • * Unnecessary styling removed from email preview page
  • * incorrect link to grouped product in email
  • * Send test email uses random customer even if order/cart id was specified
  • * Product images were missing in emails
  • * Guest name was missing in emails
  • * Wrong currency in email on New abandoned cart appeared event
  • * Memory lack on attempt to use 'Save and send test email' option

Changelog v.3.5.2

2013-06-24 09:14:57
  • Version number: 3.5.2
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.12, 1.13
  • + SKU limit of 255 characters was eliminated
  • + Option to disable triggering of duplicate events
  • + 'Send Test Email' option improved
  • + Brazilian Portuguese (pt_BR) locale added
  • + sample 'Review request' templates updated
  • * Problem with compilation
  • * CSS styles in templates were ignored
  • * Issues with cancellation event 'Customer placed a new order'
  • * Typo in Google Analytics tab
  • * Cron lock overrided Help Desk Ultimate's one
  • * Issue with 'success' message on attempt to send test email
  • * Unsubscribe option did not work
  • * Issue with Magento version validation
  • * Issue with integration of Automatic Related Products 2
  • * Problem with parsing of template variables
  • * Grammar error in unsubscribtion notice on frontend
  • * Link to shopping cart removed from "Order changed it's status" template
1 2 3
Reviews

About the Developer

This extension was developed by and is supported by aheadWorks

Follow Up Email by aheadWorks 4.6 5 25 25
Nice features, pretty stable, no cleanup scripts The extension has some nice features and in 99% of the cases it works like expected. Also the test options for a rule in the backend are pretty nice. However sometimes it is difficult to debug the code as it is already very complex and not very structured. For example the source functions to retrieve the relevant customers for a rule (Abandoned cart, etc.) are a bit messy. Functions longer then 200+ Lines. Another problem is that the eMail-Queue database gets very big if a lot of emails were sent. In a shop with 200k customers and one year it is bigger then 200MB already. And there was no cleanup script. Developer Support gave no useful answer. January 28, 2014
Solid like Jawbreakers Agree with others, this extension exceeds expectations. A little trouble with tests not sending due to errors in templates or something out of the box. Got it to work after a while somehow. Feature Suggestion: Would be nice to also use for one off emails to a list of orders. From admin>sales>orders select the orders you manually need to send an update to. December 17, 2013
Great Usefull and does what it says, my client is happy with it. October 28, 2013
Our client was very happy with the results Our client needed an extension that could convince customers to come back for a second purchase and with this extension he got much more! September 28, 2013
Best investment so far I have to admit: this was one of our best investments ever in the Magento world. This can be used for so many things. Purchase follow-ups, reminders, promotions, all sorts of stuff. Makes life really easy (and complex at the same time). September 20, 2013
Extremely easy installation, good support Though our shop is highly costomized, the installation worked like charm. A smaller problem was solved by the support very quickly. The features of the module are good, though some minor features are missing; but I hope that future updates will include those September 16, 2013
Powerful - A must have! This is a pretty logical solution for just about every magento retail store! We're using this for requesting product reviews from customers. This is a very powerful tool. Great for marketing and transactional purposes. The developers are very supportive and communicate very well. This is one of several Aheadwork's module purchases- as always a great experience! August 20, 2013
Easy to install but hard to get working This extension seemed to be very resource intensive. We have a large database, and therefore many orders, but I don't think much larger than any other esite with over 2000 SKUs. But every time the extension ran, server flags were raised. After much back and forth with the extension provider regarding whether the extension could run once a day during off peak hours (no, they recommend every 5 minutes which seems excessive), I'm not even sure what they had really fixed, if anything, but all of a sudden the server load is back to normal and has no more flags even after running for about a week now. We have the job running every 1/2 hour and it seems to be doing ok. The other issue we ran into was an error that was repeated every time the extension ran, and the abandoned cart email continuously regenerating and not sending. Another ticket to the help desk and file edit, and the error is gone and abandoned cart emails are now sending. Overall a good extension but a site would definitely want to check that the server can handle it. July 22, 2013
Great Extension - Pays for itself in no time Easy installation, easy configuration, big results. We use this on all our new site builds. July 19, 2013
Excellent extension This extension was the only one I found that could meet my clients specific requirements for their promotion, and also has enough functionality that they can also implement many more ideas later on. July 16, 2013
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Q&A
(8 Questions : 8 Answers)

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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26693941
Customer avatar
Hi, pre-sale question.
My client sells lenses in their Magento website.
He was to send every customer an email after 6 months of their purchase, is this possible with this addon?

And is it possible to send their previous order in the mail?

"Your lenses are almost done, click here for a repeat-order"

Much appreciated
Raymond
by
Alphaplus
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1 year ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
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Answer: 
Hello Alphaplus,
Yes, it is possible to configure the extension in order to
automatically reach your customers on day X after or before some event occurs.
by
aheadWorks
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1 year ago
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vanbus
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10 months ago
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Answer: 
Hello!

The current version of the Follow Up Email extension (3.5.0) fully supports Magento Community version 1.7.0.2
Thank you.
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aheadWorks
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10 months ago
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Customer avatar
Hello,

I want to send an email to customers after their first purchase, thanking them and offering them a discount on their next purchase. However, I only want to send this after their first purchase, and not after each subsequent one.

Is that possible with this extension? If not, then alternatively, would we set it up to only send such an email to a client when the same email has not already been sent within the last X number of days?

Thanks!
by
LUVFootwear
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9 months ago
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Customer avatar
Answer: 
Hello,

Unfortunately Follow Up Email does not provide such functionality out of the box, however it can be achieved by using the module in conjunction with another product of ours: Market Segmentation Suite, which would allow filtering customers by a number of placed orders.

Thank you.
by
aheadWorks
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9 months ago
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fvlight
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8 months ago
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Customer avatar
Answer: 
Hello.

Our Follow Up Email extension does not feature integration or synchronization with any external services.
Thank you.
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aheadWorks
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7 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_207429
Customer avatar
The interest could be by prior orders, by abandoned cart, etc. The there could be a series of categories that might match and I'd like the ability to try one category, see if it converted, try another category, etc. and see the results to determine which category works best for that customer.
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neuromancer8
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7 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello.

Our Follow Up Email extension does not seem to be an appropriate solution for your aim, its workflow differs from what you seem to be looking for.
I would suggest that you check our Advanced Newsletter and Market Segmentation Suite extensions instead, if you use these 2 together, you will be able to send the targeted emails you are after.
You can also contact our support team, our staff will help you with picking the proper module.
Thank you.
by
aheadWorks
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7 months ago
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1 answer

Magento CE 1.8

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Customer avatar
When are you going to add support for CE1.8 ?
by
Fredrik Ahlsen
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5 months, 3 weeks ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello, Fredrik,

Unfortunately the extension has not been tested for compatibility with the specified version of Magento yet, however it is in the nearest plans. As soon as an extension is marked as compatible with 1.8.0.0, we will post this information in our Twitter, so you may follow us, if you haven't already.

Thank you.
by
aheadWorks
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5 months, 3 weeks ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26693941
Customer avatar
Hi there,

Love the addon it works great.
Today i was looking in de database of our Magento webshop. What i noticed that the table "aw_core_logger" is getting really big. Is it safe to TRUNCATE the table? Or do i need to this somewhere else?

Much aprreciated,

Regards,
Raymond
by
Alphaplus
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2 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello, Raymond!

First of all, it's great to know that you like our module.
As for the actual situation: it is safe to truncate the "aw_core_logger" table, just make sure that you do not remove the table completely. We generally recommend that you keep the records for the last month, the older entries can be dropped.
Also, to avoid similar problem in the future, you can decrease the record keeping period. You can do so in "aheadWorks Extensions Logging" tab (under aheadWorks Extensions > Info in Configuration).
You may also want to contact our support service for more details on the matter.
Thank you.
by
aheadWorks
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1 month, 4 weeks ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27418984
Customer avatar
Hello,

I'm looking for a plugin which allows me to send product-specific order confirmation emails. Currently, a general email is sent to the customer for order confirmation. What I want is to create a separate email template for each product and have this new email go out alongside the general order confirmation email. Does your plugin support this functionality?

Thanks
by
MohammadAmir
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1 month, 2 weeks ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello, Mohammad!

Our Follow Up Email extension fully covers the described functionality.
The module allows sending automated emails on order completion (or any other order status), and supports SKU-based filters. I.e., you can send a special email for each of the products.
If you need any additional info on the features of our module, feel free to contact our support team.
Thank you.
by
aheadWorks
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1 month, 1 week ago
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