widgento

Login as Customer

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Allow magento admins with appropriate permissions to login to any customer area right from magento backend
Compatible with:
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You must choose from Magento Connect Version 1.5.1.0 or 2.0.
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Magento Connect 1.0 change

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Overview

Login as Customer

Features list:
  • Admin users can login as customers from "customer view" pages in admin
  • There is an option to allow login as a customer right on the "order view" pages in admin
  • There is an access control option. Admin can assign to a specific role whether role users can login as customers.
  • Does not require to setup customer universal password, because password is less secure.
Compatible with Magento Community Edition ver. 1.7 and Magento Enterprise Edition 1.11.1.0, 1.12.0

Installed this extension? We need your feedback. Please, add your user review.

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Please ask it here to get fast support:

Module discussion topic: http://www.magentocommerce.com/boards/viewthread/423528/
Support form: http://www.widgento.com/contacts/



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Release Notes

New features & fixes

2014-07-29 07:10:58
  • Version number: 1.1.0
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Magento CE 1.9 and EE 1.14 compatibility
* New feature to track admin logins
* Added compatibility observers for thirtparty module developers
! Fixed the issue with old session data merging

Multistore fix

2014-01-16 09:43:35
  • Version number: 1.0.7
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Multistore fix

Multistore fix

2014-01-16 09:37:37
  • Version number: 1.0.6
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Multistore fix

Fix for customers imported without store link

2013-12-30 08:40:53
  • Version number: 1.0.5
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Fix for customers imported without store link
* CE 1.8.1 compatibility

1.4.x - 1.5.x fix

2013-11-15 09:26:02
  • Version number: 1.0.4
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

* Minor fix for 1.4.x - 1.5.x branches
1 2 3
Reviews

About the Developer

This extension was developed by and is supported by widgento

Login as Customer 4.5 5 33 33
Thank you - a much needed extension THE extension we needed a year ago but didn't discover/install until now. It works just like intended. Perfect for our Sales Managers. October 1, 2014
Installed and works fine Installation was a brezze. Straight forward and working in back end admin panel. Disable Cache Disable Java & cache. Disable compilation. Installed on Magento 1.8.1 Thankyou http://boomdata.co.uk September 21, 2014
Works as descrbied No problems during or after install. Works as described! September 16, 2014
Extension is Cool! Hey. Its working fine as intended and reduced most of my tensions... But, it doesn't appear for other role users as provided in screenshot. Kindly let me know if i am missing something... Thanks. Kannan August 26, 2014
Works well under magento CE 1.9.01. No problems during or after install. Works as described! August 10, 2014
Awesome! This is perfect for heavily customized sites that make placing orders in the backend difficult. Thank you! February 24, 2014
Found an issue app/code/community/Widgento/Login/controllers/Adminhtml/IndexController.php Mage::helper('widgentologin')->getCustomerStoreId($customer->getStoreId()); //Wrong Mage::helper('widgentologin')->getCustomerStoreId($customer->getId()); //Correct You need to pass customer-id instead of store-id.Please chande the code otherwise it wont work in multiple store view. January 13, 2014
Perfect!!! At first I did not understand how it worked. But following the screenshots you get an idea. For the ones with difficulties here it goes what I did. 1- Installed the extension by Magento Connect 2- Deleted the cached files on Cpanel at var/cache/ as it says in the manual 3- Flushed cache and updated in Cache Management in Magento Admin Panel 4- Run compile to make sure the extension is updated and included, then I disabled compile. 5- In Magento Admin Panel, go to "Customer"/ "Manage Customer" , then look for the client you want to "login as". 6- Click on the customer name, it will open the customer data and you'll see some tabs on the top right. Hit "Login as customer". That's it! Now you can access all customer's data and even make purchases for them. Very usefull!!! January 6, 2014
I cant get it visible The idea sounds great, but I cant see it anywhere in the admin :( November 18, 2013
Very very beautiful Wow, i am impress. Just install and use. Very useful for development purposes September 25, 2013
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Q&A
(3 Questions : 5 Answers)

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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26786225
Customer avatar
For the customers that I created in the Admin or imported into my store, the "Login As Customer" buttons do not appear?

Does this only work for customers who make their own accounts on the frontend?
by
BVP156
-
1 year ago
+2points
2out of 2found this question helpful.
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26786225
Customer avatar
Answer: 
I explored this issue further and believe there is a strict data typing bug in Widgento/Login/Helper/Button.php

On line 57 you have:
if (!$adminSession->isAllowed('customer/login') || !Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()))

Admin created customers return a 0 for store id which was being evaluated as false. When I changed this to the following, everything worked as it should:

if (!$adminSession->isAllowed('customer/login') || Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()) === false)
by
BVP156
-
1 year ago
+1point
1out of 1found this answer helpful.
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27129507
Customer avatar
Answer: 
Just had the same issue and followed the mentioned advice. Perfect! Thanks for the help!

On line 57 you have:
if (!$adminSession->isAllowed('customer/login') || !Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()))

Admin created customers return a 0 for store id which was being evaluated as false. When I changed this to the following, everything worked as it should:

if (!$adminSession->isAllowed('customer/login') || Mage::helper('widgentologin')->getCustomerStoreId($this->_getCustomerId()) === false)
by
wineisawesome
-
11 months ago
0points
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_338539
Customer avatar
Answer: 
The extension works fine for customers that are created in admin, registered in frontend and are imported to a store.

It may not work in case you use 3rd party extensions that handle customer sessions. Such as Facebook connect or something like customer activation. Please check whether you use ones to handle customer sessions.
by
widgento
-
1 year ago
0points
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26806596
Customer avatar
Is there a way to tell if an order was placed as the customer or as an admin logged as that customer?
by
jimmy_mac
-
3 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26806596
Customer avatar
Answer: 
Email response I received from the Widgento Dev team:

"Currently it does not differentiate customers and admins logged in as customers. I might implement orders tracking in further releases."
by
jimmy_mac
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3 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27248575
Customer avatar
When will this plugin work with version 1.8.0.0?
When I try update to 1.8.0.0 I See the following:

CONNECT ERROR: Package community/Mage_Core_Modules 1.8.0.0 conflicts with: community/SpadarLogin 1.0.1

I have installed the newest version of the plugin.

Your "Compatible with" does state 1.8, but it's clearly not working.

Kind Regards
Steven
by
stevenhook
-
1 year, 2 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_338539
Customer avatar
Answer: 
Hi Steven,

Now the extension supports Magento CE 1.8.0.0. You can get latest version
by
widgento
-
1 year, 1 month ago
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