Follow Up Email by aheadWorks
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Follow Up Email by aheadWorks
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In today's fiercely competitive business environment, a caring attitude towards customers can go a long way in creating a delightful experience for your customer. The aheadWorks Follow Up Email extension is an indispensable tool to help you stay in close touch with your customers.
Enjoy these irresistible benefits that the powerful features of Follow Up Email give to your ecommerce website.
Features
Improve conversion rates:
* Track and send notifications to visitors who abandoned their shopping carts
* Restore their carts with just one click on the link sent in the email notification
* Links to resume customer session and redirect customers
Increase sales with better customer insights via excellent tracking capabilities:
* Easily measure effectiveness of the follow up e-mails with important data on click-throughs, restoration of shopping carts and conversion into a purchase. Identify improvements to optimise your follow-up marketing messages
* Track customers who placed orders by clicking on the emailed link
* Track links with abandoned cart recovery statistics
* 'Send email copy to' option which gives ability to track all correspondence sent by the extension
* Ability to send emails to store administrator only
Analyze the efficiency of your follow-ups
* Specify the Google Analytics tracking code for every rule and see how effective your follow-up emails are
Enhance customer relationship and build customer loyalty:
* Greet customers on their birthdays
* Create and deploy specially-targeted product promotions based on customer wishlists. Make your customers feel that you really fulfill their wishes
Get the flexibility and power to do a lot with your e-mail communication:
* Automatic coupons generation and attachment to emails sent to customers (for Magento 1.4.1.0 and higher)
* Unlimited number of tiers in mail chain
* Unlimited number of rules
* Store Name, Product Type and Category, Sale Amount can be used in conditions
* Integration with the Advanced Newsletter Magento extension by aheadWorks and targeting by its segments
* Integration with aheadWorks Who Bought This Also Bought and Automatic Related Products 2 extensions that allows inserting its blocks in the follow-ups
* Compatibility with native Magento up-sells, cross-sells and related products
* Email template cycles, that allow you to put all purchased products with images and links into email
* Flexible rules - send as many follow ups as needed based on specified criteria
* Mail log that can be accessed from the admin area with the ability to preview and manually send/delete emails
* Fully customizable order/cart/wish list sub items view defined by custom template in email
* Supports both Newsletter and Transactional Email templates
* Ability to send test email
* 'Send to newsletter subscribers only' optionOther extension features:
* PE compatibility
* Easy 2-minute installation
* 100% open source
* 15 day money back – satisfaction guaranteed
* Lifetime bug free guarantee
* Meets Magento programming practices for most versions and customizations compatibility
* Free upgrades during support period
* Our excellent support team is waiting to hear from you each business day from 9:00 am to 5:00 pm GMTNow with the Market Segmentation Suite and Custom SMTP Magento modules integration!
Visit Extension Page: http://ecommerce.aheadworks.com/follow-up-email.html
Live Demo:
Admin PanelUser Guide: http://ecommerce.aheadworks.com/follow-up-email.html
Please, check Magento versions compatibility on the product page!
Themes and extensions releases, updates & promotions — follow aheadWorks on Twitter and Facebook!
- Release Notes
Changelog v.3.5
2012-12-11 09:22:38 - + Compatibility with native Magento up-sells, cross-sells and related products
- + Compatibility with Who Bought This Also Bought extension by aheadWorks
- + Compatibility with Automatic Related Products 2 extension by aheadWorks (works with ARP 2.3.1+)
- + Improved lifetime of coupons
- + New template for reviewing product
- + Ability to set up the expiration date of a rule
- + Auto login function in emails
- + Template type was changed to "Text" by default
- * Incorrect cancellation of “Product was added to wishlist” event
- * Log problem * Coupon code expiration date
Changelog v. 3.4.3
2012-08-23 08:24:12 - * Incorrect back link in emails for grouped products
- * “payment_html” variable added for new order templates
- * Incorrect cancellation of abandoned cart event
- * Incorrect coupon expiration date format
- * Minor bugfixes
Changelog v.3.4.2
2012-05-23 02:53:23 - * Minor bugfixes
Changelog v.3.4.1
2012-05-07 09:21:22 - * ‘New customer subscription’ event issue
- * Expired coupons removing problem
- * ‘Customer birthday’ event issue
- * ‘New abandoned cart appeared’ event issue
- * ‘Customer last activity’ event issue
Changelog v.3.4
2012-03-14 08:17:33 - + Ability to insert several coupons in one email
- * Multistore bugfixes
- Reviews
About the Developer
This extension was developed by and is supported by aheadWorks
Follow Up Email by aheadWorks 12 12Hats off for your support! I'm working with this extension in two shops in the meanwhile and I'm perfectly satiesfied. I was facing a minor problem during the last installation as there was a conflict with another extension - my ticket had been dealt with whitin just a few minutes, problem had been solved in less than half a day. Thanks again! April 12, 20131,000s of emails sent to one customer! Follow up email worked rather well until this weekend. I had set up a basic follow up email rule around 2 years ago. 1. Customer abandon cart 2. Email is sent to customer (Cancellation event is customer completes payment) On Saturday there was no one in our office and yet for some bizarre reason, follow up email generated thousands of emails to 5 customers who had abandoned carts one time each. It would not stop, it just kept emailing them over and over again until I disabled the extension. Aheadworks will say "contact our support" but then when I contact their support, support will say "sorry you are outside of the included support period". Has anyone else had this serious issue occur? Why on earth does follow up email not have restrictions so it cannot send the same email thousands of times!? April 1, 2013Useful, needs setting up well for max effectiveness Useful extension. Fairly well thought out. Make sure that you get it working as soon as you buy it - the free support period expires quickly (3 months vs 6 from some other developers. Aw were great in fixing errors in the way that this worked on my live site (once I paid for support extension - which was actually great value considering the amount of time they put into it). I think this could use some more 'hooks to cancel', eg a nice one would be to link with their HelpDeskUltimate to auto-cancel pending emails when a support ticket is received. March 20, 2013Very Usefull We bought this product on week ago, and we use it for abandoned cart, it's very useful to follow our business March 11, 2013Today we are happy to announce the release of Follow Up Email v.3.5 with 8 new features. December 12, 2012Does this extension work with any 1 page checkout extension? We have FireCheckout installed. Also, can we email unregistered customers who have abandoned their cart or just those who have created an account? Looking forward to your reply. Thanks in advance for your help. October 10, 2012NOT COMPATIBLE with 1.7.0.2 July 10, 2012Follow Up Email v.3.3.3 is out with the following new features: New customer subscription/unsubscription events, Google Analytics Tracking Code to URL. Also some minor bugs have been fixed. December 15, 2011hello i am using this extension and many more of aheadworks, and it works great November 29, 2011Follow Up Email has been updated to v.3.3.2 November 10, 2011- Q&A
- (2 Questions : 2 Answers)
Product Q&A
Ask your questions. Share your answers.
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26693941Hi, pre-sale question.
My client sells lenses in their Magento website.
He was to send every customer an email after 6 months of their purchase, is this possible with this addon?
And is it possible to send their previous order in the mail?
"Your lenses are almost done, click here for a repeat-order"
Much appreciated
RaymondbyAlphaplus-2 months, 1 week agoAnswers
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717Answer:Hello Alphaplus,
Yes, it is possible to configure the extension in order to
automatically reach your customers on day X after or before some event occurs.byaheadWorks-2 months, 1 week ago1 answerI see in the reviews that one person mentions it is NOT compatible with v. 1.7.0.2. Is this true?
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_191890byvanbus-1 day agoAnswers
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717Answer:Hello!
The current version of the Follow Up Email extension (3.5.0) fully supports Magento Community version 1.7.0.2
Thank you.byaheadWorks-9 hours ago1 of 11 of 1 - Get Help
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