Follow Up Email by aheadWorks
Great product and better customer service
I got this module for a few of the stores we manage at my office. It worked just how advertised. I had trouble with one of the installations though, but luckily for me the developer support was very responsive and gave me a quick turnaround (less than a day). So yeah, couldn't be happier with the support they provided.
June 20, 2014
good extension and support
good extension which we mainly use for product reviews. We had an issue, but it is quickly and correctly resolved by the developers of works ahead
April 17, 2014
Nice features, pretty stable, no cleanup scripts
The extension has some nice features and in 99% of the cases it works like expected. Also the test options for a rule in the backend are pretty nice.
However sometimes it is difficult to debug the code as it is already very complex and not very structured. For example the source functions to retrieve the relevant customers for a rule (Abandoned cart, etc.) are a bit messy. Functions longer then 200+ Lines.
Another problem is that the eMail-Queue database gets very big if a lot of emails were sent. In a shop with 200k customers and one year it is bigger then 200MB already. And there was no cleanup script. Developer Support gave no useful answer.
January 28, 2014
Solid like Jawbreakers
Agree with others, this extension exceeds expectations. A little trouble with tests not sending due to errors in templates or something out of the box. Got it to work after a while somehow. Feature Suggestion: Would be nice to also use for one off emails to a list of orders. From admin>sales>orders select the orders you manually need to send an update to.
December 17, 2013
Usefull and does what it says, my client is happy with it.
October 28, 2013
Our client was very happy with the results
Our client needed an extension that could convince customers to come back for a second purchase and with this extension he got much more!
September 28, 2013
Best investment so far
I have to admit: this was one of our best investments ever in the Magento world. This can be used for so many things. Purchase follow-ups, reminders, promotions, all sorts of stuff. Makes life really easy (and complex at the same time).
September 20, 2013
Extremely easy installation, good support
Though our shop is highly costomized, the installation worked like charm. A smaller problem was solved by the support very quickly. The features of the module are good, though some minor features are missing; but I hope that future updates will include those
September 16, 2013
Powerful - A must have!
This is a pretty logical solution for just about every magento retail store!
We're using this for requesting product reviews from customers. This is a very powerful tool. Great for marketing and transactional purposes.
The developers are very supportive and communicate very well.
This is one of several Aheadwork's module purchases- as always a great experience!
August 20, 2013
Easy to install but hard to get working
This extension seemed to be very resource intensive. We have a large database, and therefore many orders, but I don't think much larger than any other esite with over 2000 SKUs. But every time the extension ran, server flags were raised. After much back and forth with the extension provider regarding whether the extension could run once a day during off peak hours (no, they recommend every 5 minutes which seems excessive), I'm not even sure what they had really fixed, if anything, but all of a sudden the server load is back to normal and has no more flags even after running for about a week now. We have the job running every 1/2 hour and it seems to be doing ok.
The other issue we ran into was an error that was repeated every time the extension ran, and the abandoned cart email continuously regenerating and not sending. Another ticket to the help desk and file edit, and the error is gone and abandoned cart emails are now sending.
Overall a good extension but a site would definitely want to check that the server can handle it.
July 22, 2013