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When a customer validate its cart, Magento create an order.
If the customer close the windows before the payment, the order remain "Pending" and products are reserved from the stock.
The solution is to cancel this kind of orders. Actually you need to do that manually.
With AFG Clean Pending Orders, pending orders are automatically cancelled each days at midnight.
In System > Configuration > Afg Clean Orders menu in your Back Office, you can configure an expiration time before cancelling an order.
You can also choose order statuses you want to clean. Default is pending and pending_payment but you can add more, like pending_paypal.
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.
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