one2Return

RMA Module by 12Return

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With the RMA Module you can implement a RMA process in Magento including carrier and warehouse integration.
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

€49.95
Overview

RMA Module by 12Return

12Return is cloud based Returns Management Software for all types of return you might get involved with. Our platform enables you to implement an integrated and controlled reverse chain by allowing all parties – your customer, your carriers, your fulfillment- and repair partner(s) and your payment-service-provider – to work together. Co-operation that leads to a faster and more efficient returns process and therefor to lower costs and better customer service.

Sign up with 12Return

Besides downloading the module you need to create an account with 12Return. The Magento RMA Module is supported in our Grow and Flow plans.

RMA Module

With the RMA Module you can implement a complete returns management process in the front- and backend of Magento including integration with many return options / carriers for domestic and international returns. Returns processing can be handled in the Magento backend or in the plug & play "my12return" warehouse portal that is fully integrated with the Magento backend. Returns processing is fully compatible with the Credit Memo for restock and refund. The RMA Module enables you to promise a fast and efficient returns processing and settlement with your customer.

Features

Frontend:
  • Access RMA module from My Account
  • Order authentication without account
  • Select order
  • Specify articles and quantity
  • Specify return conditions
  • Specify different pickup address
  • Choose from allowed return options (carriers)
  • Print return- or carrier label
  • Track the return status

Backend:
  • Manually approve an RMA
  • See RMA status in order view
  • See all RMA details
  • See and resend return- or carrier label
  • Receive RMA (internal processing)
  • RMA update from my12return or external system (external processing)
  • Restock and refund via Credit Memo

Settings:
  • Different return types (return & exchange, warranty)
  • Advanced authorisation (manual, automatic)
  • Multi-language (English, German, French and Dutch)
  • Multi-shop
  • RMA processing (internal, external)


Leverage the power of a strong returns platform

As the RMA Module is fully integrated with the 12Return platform you can benefit from following features:
  • Integration with many leading carriers for domestic and international returns
  • Define the allowed return options per return type and / or per country
  • Multiple return destinations
  • Implement a robust warehouse process with "my12return" or integration with a warehouse management (fulfilment) system
  • Status tracking for your customer
  • Business intelligence
  • Maximum flexibility to support your business growth
Release Notes

Release 3.2.0

2014-09-09 12:15:51
  • Version number: 3.2.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
- Added new communication feature. It is now possible to automaticallynotify the customer when the status of a RMA is changed.
- Fixed minor Bugs

Release 3.1.7

2014-08-20 10:58:18
  • Version number: 3.1.7
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
- Fixed a redirect bug for Magento Enterprise

Release 3.1.6

2014-08-05 13:29:29
  • Version number: 3.1.6
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
- Fixed Minor bugs
- Added extra translations fields
- Preventing double submitting

Release 3.1.5

2014-07-16 15:34:09
  • Version number: 3.1.5
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
- Fixed return label link in backend
- Fixed minor bugs

Release 3.1.4

2014-07-14 09:27:12
  • Version number: 3.1.4
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
- Fixed minor bugs
- Fixed php warning messages
- Added support for UPS
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Reviews

About the Developer

This extension was developed by and is supported by one2Return

RMA Module by 12Return 2.6 5 5 5
Got error in admin panel After installation when i click on systems>configuration or any other links in admin it display following error in my magento 1.8.0 Fatal error: Class 'OneTwoReturn_RMA_Helper_Data' not found in C:\xampp\htdocs\oxolloxo\app\Mage.php on line 546 how can i fix it please help me . thnx in advance May 27, 2014
misdescription Paying and non-free module. Stop thinking that users are stupid May 16, 2014
Great module for the missing RMA feature in magento community We are using the 12Return solution for several weeks now and we are very pleased about it. The Magento integration was painless, after signing up for an account at the 12return website and installing the module in Magento connect I got it working in few minutes. The module works great and works well with my other installed modules, i got no compatibility issues which is a first for me. April 28, 2014
Not really free I know I'm being petty, but it does annoy me when developers advertise their extension as free, but you have to sign up to a price plan to get it to work. April 25, 2014
Overview on return packages As a fast growing webshop we were losing the overview of our return packages a couple of weeks ago. When we were looking for a solution that could be integrated with our Magento platform we got in contact with 12Return. We have the plugin up and running for a couple of weeks now and we start getting the overview of our returning packages back again. We are satisfied with the way the extension works but we think there is still some room for improvement. 12Return already did a lot of updating since we started using the plugin. We still have some requests for 12Return - f.e. customizing the client emails - but they are working on it and said they will implement it in a future release. The link between the 12Return portal and Magento makes it possible for all our employees - from our customer service employees to our logistic staff - to request all information about a returning order in a fast and easy way. The support on the extension is excellent. As mentioned before: 12Return is working on all of our requests. In general 12Return's customer service is responding fast to tickets. March 29, 2014
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