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The Magento RMA extension allows you to organize a system for customers to request a return without any efforts. With the help of the module, clients can return the products bought, have them replaced or refunded within the admin specified warranty period.
Our RMA (Return Merchandise Authorization) extension provides the highest standards of customer service. It is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded.
Take your customer service to the next level with the Magento Returns module.
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Intuitively understandable frontend interface
Having selected the required order and products, customers can choose the request type, specify the package condition, attach a file, add a couple of words as comments, and agree with RMA policy.
You can allow guests to make an RMA request – everything they should specify is the email address and order ID.
Option to return one product per order
If your customers bought several items per order, they can select which of them they want to return.
Ability to refund/replace separate bundle product components
If your customers bought bundle products, they can select which components they want to return.
Ability to create RMA request from backend
Our Magento module allows store administrators to create return merchandise authorization requests for orders in one click from the backend.
Unlimited number of request types and statuses
By default, there are two request types – replacement and refund. But if you need more (repair, credit for another product, or anything else), you can easily create them as well as new statuses in the backend.
You can easily set up terms and conditions for RMA requests and show them to customers in My Account area. Clients will not be able to create a request without accepting the RMA policy.
Total control over every aspect of the extension:
You can specify the store view for each request type and status.
Easy RMA tracking
With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.
Flexible email notifications management
This Magento extension allows defining who will receive RMA notifications – the store admin, the customer, or both. You can even create a separate RMA department with specified email and address.
RMA requests grid on the order page
With the RMA extension, you can track and control the return or exchange of items sold to customers exactly on the Order page.
Our Magento extension retains an unlimited history of all RMA requests. You can export all requests to CSV and have the data at your disposal anytime.
All aheadWorks Magento Extensions:
This extension was developed by and is supported by aheadWorks
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.
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