Reamaze

Reamaze

  • Popularity Score 25 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

Lightweight, Lightspeed Help Desk. Email, Social, Branded, Integrated. Everything you need to impress.
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

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Overview

Reamaze

Reamaze is cloud helpdesk designed for small businesses and growing startups. Designed from the ground up to fit the specific needs of small agile businesses, Reamaze combines rich support conversation management and team-oriented tools with flexible integrations such as social channel support, embedded knowledgebases and community forums, multi-brand, simple CRM, JavaScript widgets, workflows, and much more.

How Reamaze can help you be awesome

Reamaze is a cloud helpdesk designed specifically for small and growing businesses from the ground up. It is our philosophy to focus customer support on improving meaningful conversation experiences and not on irrelevant features like ticket numbers, robotic replies, or complicated agent management.

Reamaze is the simplest to use helpdesk that requires almost no training due to its intuitive email-like interface. Take advantage of integrated features such as customer data management, knowledge bases, community forums, support lightbox, multi-brand management, reporting, reamaze.js, and much more.

We believe the best way to understand your users is by engaging them in meaningful conversations. Every Reamaze feature is designed with that in mind. Reamaze is also highly customizable to give you maximum control over how great customer experiences can be crafted.

Features

  • Email support
  • Facebook, Twitter, and YouTube support
  • Public sites
  • External and internal knowledgebases
  • Community forums
  • Multi-brand management
  • Simple CRM
  • Team collaboration and staff notes
  • Automated workflows
  • Customizable email templates
  • Automatic collision detection
  • Customizable notifications, tags, and filters
  • Response templates
  • Conversation permalinks
  • Autoresponders
  • Volume, response time, and staff reports
  • JavaScript integrations
  • Reamaze.js (coming soon)
  • Works on mobile devices

Businesses who love their customers love us. Hear what they have to say:

Mark (Poppen Design):
I've tried quite a bit of support desk apps, but when we got in on Reamaze, I stopped looking for alternatives.

Haje (Triggertrap):
Reamaze strips away a lot of clutter, and leaves behind only the most important element: The ability to have meaningful conversations with your customers.

Dustin (Pilot and Captain):
We're a group of designers and illustrators, not customer service experts. Reamaze has let us bridge that gap and offer top notch service and response through a simple, intuitive system.

Jason (mohchi):
Reamaze changes the stale support paradigm of impersonal, transactional ticket systems to more natural conversations which span across email and social media channels.



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Release Notes

Revamped support widget, Magento 1.9 support

2014-09-09 05:46:04
  • Version number: 1.0.5
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Magento 1.9.0.1 support
Revamped customer support widget - shows up at the bottom right of store front.

Initial Stable Release - repackaged

2014-02-24 17:17:20
  • Version number: 1.0.4
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Repackaged for 1.5+

Initial Stable Release

2014-02-13 06:22:57
  • Version number: 1.0.3
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

First stable release.

Reamaze v1.0.2

2014-02-04 07:43:20
  • Version number: 1.0.2
  • Stability: Development
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

move reamaze.js initialization to header

Reamaze v1.0.1

2014-02-03 03:22:46
  • Version number: 1.0.1
  • Stability: Development
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Some minor changes
1 2
Reviews

About the Developer

This extension was developed by and is supported by Reamaze

Reamaze 4.8 5 5 5
Wow! Extremely well designed helpdesk I was looking for an alternative to Zendesk and found Reamaze. Don't have to deal with ticket numbers anymore, and my customers don't have to figure out 'Reply above this line' that other helpdesks enforce in emails. Reamaze handles all my conversations with my customers beautifully, and it works great on my iPhone too. Everything is so easy and intuitive. I'd definitely recommend this if you have a small business like mine and don't want all the bulk of the enterprise help desks out there. Reamaze will be perfect for you, as it is for me. April 1, 2014
Thank you thank you thank you!! I've been searching around for something that can let me better help my customers. I used to dread doing customer support, but Reamaze really changed how I look at things. I don't see my customers as a queue of tickets to be cleared out; instead, Reamaze keeps the human factor there, allowing me to have have meaningful conversation and improve customer engagement. March 29, 2014
Love this extension! Just installed this on my client's site and she loves it! Really well designed, beautiful, and redefines customer support. Especially love the reports and social channel support. Going to recommend this to my other future clients! March 8, 2014
Great extension for customer support We love using this extension. Pretty convenient and lightweight support app for our store. Very good support as well from the developing team. March 1, 2014
Great helpdesk solution for my store! I'm just starting my online retail business and this extension has everything that I need! Reamaze is so clean and polished and is a joy to use - I can't believe that I am actually enjoying communicating and dealing with my customers. Pros: - Simple, easy to use and looks really nice. Setting it up was a breeze. - Facebook / Twitter support. I can now see and respond to my customer's posts and tweets on FB / Twitter with ease. - Makes checking email / social channels redundant - I only need to check Reamaze and not my inbox/twitter/facebook since Reamaze has it all. - Reamaze's own customer support is awesome - quick turnaround time and helped answer my questions. - Ability to create and display my own knowledge base topics and articles is great! Cons: - Wish there were more conversation tabs that I could pick from to show on the Magento dashboard =) Overall I'm happy I found this extension. Would definitely recommend this to anyone who wants a simple and easy to use helpdesk. February 26, 2014
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I'm wondering if this extension compatible with Magento 1.91
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