great extension and service!!! I recommend them highly.
March 5, 2015
Superb Customer Service
I'm in the process of building a new online store and having the ability to offer pre-orders for my customers was very important.
I bought this extension and ran into problems once I'd installed it after carefully following the installation instructions.
I contacted the AITOC and had a response within minutes. They contacted me to inform me that the theme I was using was causing issues and would require some investigation before they could get it working.
2 days later the extension is now working as described and has added an extra level of service for my customers. I was not charged for the extra work involved and have been extremely impressed with the professional manner the team at AITOC dealt with my issues. I cannot recommend them highly enough!
January 14, 2015
Did not work
We were looking for an extension to be able to take pre-orders, this seemed like an excellent fit for our needs.
We installed it and we have several conflicts with another extension and basically it utterly disabled our test store, no orders were possible, it was not possible to run standard Magento functions, like changing status on orders and no orders could be placed using the front end.
I imaging if I had a completely standard version of Magento with no other extensions then this would be fine, but it seemed to change files used by other extensions and as such it caused the problems above.
I did not let it near my live site.
As a side note, I contacted AITOC for support and a refund as this was not usable and they did not even respond.
January 9, 2015
Just what I was looking for, we can now get products live on our site an accept pre orders. We can also display the due date so customers are aware of the date the item will be posted.
July 11, 2014
Besides the fact we can pre-sale our out-of-stock products, it has reduced a lot our chat requests, because of the information of when the product will be available again.
We recommend it.
July 8, 2014
It decreased the questions on my callcenter
It´s works fine, and because you inform when the product will be available again, it has decreased the questions on my callcenter
July 5, 2014
Great Overall Product
This is an easy to use product that makes managing pre-orders very easy. I would have given it a 5 star rating in Usefulness (and in turn Overall) if there was a setting to allow me to chose if an order with both pre-order items and in stock items was set to a Pre-Order or Processing status.
If you need support with it, they have some of the best support I've seen in many years.
June 19, 2014
We use this extension in our Magento and it works with some customizations that we done.
April 8, 2014
Allows to manage pre-orders in a flexible way
We have been using the Pre-Orders extension for more than 2 years and our experience is positive.
The extension came with clear instructions in PDF format. Too often developers just do not care to provide well-written instructions on how to install and use their software, making things unnecessarily difficult. This was not the case.
We contacted AITOC for a licensing question and they answered quickly.
After activation, we found that the extension dealt out-of-the-box with the most important aspects of pre-sales, which in our experience are:
- Provide clear information to the customer.
- Display different messages on different products.
- Integrate with existing shop management processes (no additional things to remember).
The first requirement is met by just turning the "add to cart" label on the buy button into "pre-order". The customer cannot miss it. Of course, this happens only on pre-order products. Additional text is automatically added where it makes sense, i. e. in cart.
The tools to manage pre-orders are essentially two, and additional product status and an optional custom message. They both are in the product's backorder management page, so our third requirement is met.
The optional message can be customized on a per-product basis, so our second requirement is also met.
We have no negative aspects to highlight about this extension. The price was reasonable and it just worked. We did not test technical support but the absence of problems should be seen as a good thing!
January 15, 2014
AITOC support went over and above the call of duty SEVERAL times to ensure the extension worked, even tweaking the code to suit my situation.
They always responded within 12 hours, and they consistently delivered.
If I ran a software company I could only hope that I could provide such outstanding support. Clearly some piece of mind when you are dealing with such a nasty piece of software such as Magento where you *need* to know extensions will be future-compatible for your business to survive.
July 5, 2013