Olark Live Chat
Easy to install and use.
First, let me say I'm on Magento CE 1.9.1. Apparently Connect hasn't updated their website to let you choose the latest version. On to the review.
Really easy to install, but make sure you follow their directions. Note that you have to create a widget under the "CMS > Widgets" menu to get this to work (it's all there in the instructions). Nothing will appear in System > Configuration or anything like that so you might be scratching your head wondering where your new extension is, but it's there, just make the widget and you'll see.
You may have to refresh cache after making the widget.
The whole system (widget and in browser chat client for operator) is fairly responsive, easily comparable to instant messenger speeds.
You can adjust the colors to fit in better with your site.
Most of the settings are adjusted through the Olark website so after you get it setup the Magento side is pretty hands-off as far as configuration goes. This makes adjusting settings very easy.
December 4, 2014
Discovered this on Magento connect and installed within 5 minutes. Excellent and it's free. Work instantly and the messages are rapid.
I've decided to not use it on my site as I need my customers to talk together and not to me.
I will bear this in mind for later projects.
October 11, 2014
Have it in many stores in other platforms, also works great in Magento
Very stable and works very well across a variety of e-commerce platforms, provides an interesting functionality and quite painless to install in Magento. Specially like their "beta" mobile interface. Works well in a lot of client apps in both Android and iOS. You get almost the same functionality as in the browser based app. Their top notch customer service is provided through the same platform and you can see how it's wrapped out by the pros. Highly recommended.
October 7, 2014
Best online chat ever
easy to use, easy to install. thanks a lot!!!!!!!!
June 10, 2014
Excelentes funcionalidades de trazabilidad de los usuarios
Me gustó mucho la app, a pesar de que el proceso de instalación es un poco largo la explicación es muy clara, Cuenta con excelentes funcionalidades de trazabilidad de los usuarios y es bastante personalizable.
January 23, 2014
We just launched a new website with Olark Live Chat and have loved it so far! We have a B2C and a B2B website and are able to route chats to the separate customer service teams well. It's great that we're able to see the transcripts to monitor our team's conversations. I wish that we could route messages when we're away to our B2C vs B2B teams. The reporting is good, but could be better! Overall we have loved this and the support is amazing. I've chatted with developers at Olark several times, and they are super helpful and always help get my questions answered and problems fixed.
December 3, 2013
Installation was easy. Their directions were good and the extension installed as expected.
October 31, 2013
Excellent plugin. I now get a push notification when someone is checking out and when there is a problem I can ask if I can help! It really saves every sale! I was already very happy with Olark live chat, but this extension is excellent!
June 13, 2013
Adds brilliant data to Olark Chat
You get alerted about your Customer's actions on Olark as he browses through your store, allowing you to pop up and help him knowing exactly what he was doing. Great extension.
June 12, 2013
Olark Live Chat
Hi, my team ask me for a Live Chat on the webpage and i refuse to use the usualls Live Chat, so i search for better solutions for Live Chat and found Olark, it have better appareance, have notification when user add something to the cart, delete, and a lot of things more, and the support?, they answer my questions on the same day.
May 1, 2013