olark

Olark Live Chat

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With Olark Live Chat, answer customers immediately, keep them browsing your Magento store and save the sale.
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Magento Connect 2.0

Magento Connect 2.0

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Overview

Olark Live Chat

Nothing saves a sale faster than Olark Live Chat for Magento.

    Getting started? Follow this tutorial to get started in minutes.

Email and phone make customers abandon their shopping carts to get answers from you. Olark's on-page chat lets you answer questions immediately so customers keep shopping.

With Olark CartSaver for Magento, you can see every customer browsing your store, what they are looking at, and what's in their cart.

Get notified in real-time when customers look at big ticket items, when you get a repeat customer, or when customers add and remove items from their shopping cart.

Over 5,000 businesses rely on Olark Live Chat to keep customers happy. If you need help, contact our amazing support time by live chat or by email.

Release Notes

Now compatible with Magento compiler

2013-06-05 03:17:30
  • Version number: 1.0.9
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fixes bug with Magento compiler

Support for OneStepCheckout

2013-05-26 18:54:29
  • Version number: 1.0.8
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Now supports OneStepCheckout

Better notifications for checkout

2013-03-25 19:16:16
  • Version number: 1.0.7
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Now tracks checkout notifications and includes shopping cart contents, and which items were added or removed, in notifications. Moved most configuration into Olark.

Minor bug fix for dependent child items

2013-03-16 14:44:01
  • Version number: 1.0.6
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fixed problem with dependent shopping cart items showing up in list as ghost items.

Made widget help text slightly clearer.

Olark Live Chat for Magento with Cart Saver

2012-09-24 17:57:47
  • Version number: 1.0.5
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

This is the first stable release of the official Olark Live Chat CartSaver extension for Magento. It should work for all versions from Magento 1.5 upwards.
1 2
Reviews

About the Developer

This extension was developed by and is supported by olark

Olark Live Chat 4.3 5 18 18
Works with most browsers! For companies who have Internet Explorer browser users I would not recommend this product. Basically the sticky chat tab disappears on numerous pages during navigation of the site. This means you don't really know who is in the store, and worse yet, if you are chatting with a customer and they navigate to a page where the sticky tab won't display, you lose the chat automatically. Basically it is like hanging up on your customer! Otherwise I like the product. We will use it because it was part of our Blue Acorn site development and changing to something else would be a change order. But long term I expect we will need to switch to something more reliable. If Olark can fix this (or cares to) I would change my review completely to positive. I know this internet stuff is complex. But we should still be guaranteed the basic expectation of cross-browser functionality (especially for the popular browsers). May 19, 2015
Muito bom! Estão de parabéns! Uso no Magento 1.9 e funcionou perfeitamente! March 4, 2015
Did exactly as described Worked perfectly and exactly as described for my store. No complaints here. January 25, 2015
Perfect with Magento CE 1.9.1 This is extension is working perfectly on Magento CE 1.9.0.1 and the last CE 1.9.1. As mentioned on my previous review you have just to add the Widget from CMS and that's it. If you are practical with CSS you can adjust some extra in that way and not only from the Olark website settings. January 5, 2015
Easy to install and use. First, let me say I'm on Magento CE 1.9.1. Apparently Connect hasn't updated their website to let you choose the latest version. On to the review. Really easy to install, but make sure you follow their directions. Note that you have to create a widget under the "CMS > Widgets" menu to get this to work (it's all there in the instructions). Nothing will appear in System > Configuration or anything like that so you might be scratching your head wondering where your new extension is, but it's there, just make the widget and you'll see. You may have to refresh cache after making the widget. The whole system (widget and in browser chat client for operator) is fairly responsive, easily comparable to instant messenger speeds. You can adjust the colors to fit in better with your site. Most of the settings are adjusted through the Olark website so after you get it setup the Magento side is pretty hands-off as far as configuration goes. This makes adjusting settings very easy. December 4, 2014
Brilliant Discovered this on Magento connect and installed within 5 minutes. Excellent and it's free. Work instantly and the messages are rapid. I've decided to not use it on my site as I need my customers to talk together and not to me. I will bear this in mind for later projects. Really excellent October 11, 2014
Have it in many stores in other platforms, also works great in Magento Very stable and works very well across a variety of e-commerce platforms, provides an interesting functionality and quite painless to install in Magento. Specially like their "beta" mobile interface. Works well in a lot of client apps in both Android and iOS. You get almost the same functionality as in the browser based app. Their top notch customer service is provided through the same platform and you can see how it's wrapped out by the pros. Highly recommended. October 7, 2014
Best online chat ever easy to use, easy to install. thanks a lot!!!!!!!! June 10, 2014
Excelentes funcionalidades de trazabilidad de los usuarios Me gustó mucho la app, a pesar de que el proceso de instalación es un poco largo la explicación es muy clara, Cuenta con excelentes funcionalidades de trazabilidad de los usuarios y es bastante personalizable. January 23, 2014
Great Platform We just launched a new website with Olark Live Chat and have loved it so far! We have a B2C and a B2B website and are able to route chats to the separate customer service teams well. It's great that we're able to see the transcripts to monitor our team's conversations. I wish that we could route messages when we're away to our B2C vs B2B teams. The reporting is good, but could be better! Overall we have loved this and the support is amazing. I've chatted with developers at Olark several times, and they are super helpful and always help get my questions answered and problems fixed. December 3, 2013
  • 2015-07-29T15:33:15.042-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_18, tr_18
  • loc_en_US, sid_14561, prod, sort_default
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Q&A
(2 Questions : 1 Answer)

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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27026805
Customer avatar
I have installed this extension but can't find it in admin ? could you please tell me where to find it or whether i need to activate it or not as I can not see any difference on the website either?
by
zeeshawn
-
2 years, 1 month ago
+11points
11out of 11found this question helpful.
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27531561
Customer avatar
Answer: 
You should read the documentation here: http://www.olark.com/customer/portal/articles/975527-magento-cart-saver-integration-with-olark-live-chat?rid=magentoconnect
by
WaPoNe
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1 year, 2 months ago
0points
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27090754
Customer avatar
i am getting fatal error on mage.php after installing this chat box ,,not working
by
naresh_php
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2 years, 1 month ago
0points
0out of 0found this question helpful.
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  • 2015-07-29T15:32:02.178-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_14561, prod, sort_default
1 of 1
  • 2015-07-29T15:32:02.180-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_14561, prod, sort_default
1 of 1
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