BrontoSoftware

Bronto Extension for Magento

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  • Magento Connect Gold Industry Partner
Drive sales with targeted lifecycle marketing campaigns that convert one-time buyers into repeat customers.
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Magento Connect 2.0

Magento Connect 2.0

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Overview

Bronto Extension for Magento

Bronto is a Gold Magento Industry Partner and the leading self-service email marketing provider to the Internet Retailer Top 1000. The Bronto extension helps Magento customers to drive more sales faster by creating highly targeted lifecycle marketing campaigns that convert one-time buyers into repeat customers and motivate them to buy more.

Watch this video to learn how the Bronto Extension for Magento will help you drive revenue.

Visit the Bronto Magento Resource Center for installation instructions, configuration steps, release notes and more!

Key Features of the Extension

Order Import with Conversion Tracking
Seamlessly import past-purchase information, including complete order history and product details, for more informed and more targeted marketing campaigns.

RFM Metrics
In Bronto, auto-calculate RFM (Recency, Frequency, Monetary Value) metrics for contacts based on the full order history from Magento. This includes Average Order Value, Total Revenue and others. Use these values for improved segmentation.

Product Recommendations
Insert recommended products into email messages with either API tags or content tags. API tags allow you to insert recommendations into transactional, reminder and review request emails sent via the Bronto Extension. These are based on the contents of your order or cart and can include the following: Related Products, Cross-sells, Up-sells, Recently Viewed, New Products, Bestsellers, Most Viewed, Custom Products. With content tags, you can insert recommended products into any marketing message in Bronto and these can include the following: New Products, Bestsellers, Most Viewed and Custom Products.

Abandoned Cart Reminders
Trigger a message or message series in Bronto when a cart is abandoned in Magento—for both registered and guest abandons—personalize and dynamically populate messages with product information.

Wish List Reminders
Automatically trigger email reminders to consumers who have not purchased the items on their wish list within a given time period.

Post-Purchase Review Requests
Send follow-up product review request emails to your customers a set number of days after purchasing, including all product details for strong personalization.

Transactional Emails
Send transactional messages, such as order and shipping confirmations, directly through Bronto for maximum control over deliverability and detailed performance metrics. Easily change the look and feel of a message, and add cross- and up-sell offers, without having to involve a developer.

Coupon Codes
Include Magento coupons in both transactional and reminder emails. Simply select the Shopping Cart Price Rule and a code will automatically be inserted when the message is sent.

Coupon Manager Integration
Easily integrate with Bronto's separate Coupon Manager app, where you can easily edit, manage and distribute unique coupon codes via email marketing or SMS messaging for highly targeted, revenue-generating campaigns. This integration allows redeemed coupons to be tracked within Coupon Manager for advanced revenue reporting and segmentation capabilities within Bronto.

Pop-up Manager Integration
Easily integrate with Bronto's separate Pop-up Manager app, where you can manage multiple versions, perform A/B testing, and customize the design of your pop-up sign-ups in a visual editor.

Contact Import
Map customer information collected on your Magento site to contact fields in Bronto and automatically import the data. In addition to default customer attributes, this can include Reward Points, Store Credit, Customer Group, and even custom customer attributes.

Newsletter Opt-In
Automatically add contacts who opt-in for marketing emails on your Magento site to Bronto and keep their subscription status up-to-date.

Configuration Guide
Provides interactive assistance for getting up and running. They are packed with helpful information so even a pro might learn something from them.

Support for Multiple Stores
Managing multiple stores in Magento? Easily change configuration settings and map data from multiple stores to separate accounts in Bronto.

Announcements & News
Stay informed of new releases and other important announcements right within the Magento Admin Panel so you can take advantage of the latest and greatest functionality.

Visit the Bronto Magento Resource Center for installation instructions, configuration steps, release notes and more!

Contact Us to Learn More

Not a Bronto customer?
To take advantage of the Bronto Extension for Magento, you need a customer subscription to the Bronto Marketing Platform. Please click here to engage with us.

Already a Bronto customer and need help with installation?
The Bronto Professional Services team can help you with installation. We have the expertise and resources to help you get up-and-running quickly. Ask your Account Manager for more details.

Interested in partnering with Bronto?
Click here to contact your Bronto partner representative to learn more about this extension.

Additional Features of the Bronto Marketing Platform

➢ Industry-Leading Segmentation
➢ Drag-and-Drop Workflow Automation
➢ Automated A/B Split Testing
➢ Dynamic Content and Reusable Content Blocks
➢ SMS and Social Marketing
➢ Advanced Reporting
➢ Custom Dashboards

Learn more about the platform and watch our quick tour.

About Bronto

Bronto provides the premier cloud-based marketing platform designed for commerce. With solutions for shopping cart abandonment, post-purchase campaigns and powerful e-commerce integrations, over 1200 brands worldwide drive more revenue through targeted and data-driven email, mobile and social marketing.

With advanced marketing automation and an intuitive interface, Bronto is the most popular choice for self-service email marketing among the Internet Retailer Top 1000. Bronto is headquartered in Durham, NC, with offices in London and Sydney. For more information, visit bronto.com.

Release Notes

Bronto Extension for Magento

2013-07-22 21:07:08
  • Version number: 2.0.4.2
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

This is a maintenance release that aggregates a couple of fixes.


For installation and configuration instructions, as well as a full list of new features and known issues, please review the Implementation Guide.


Note that the Bronto Extension for Magento may not function properly with a Magento site where the Magento core has been modified, with modified Magento themes, or where another extension has modified the Magento core.


Note: Upgrading to 2.0.4, or above, will delete any existing reminder rules so you will need to recreate them.


Changes from 2.0.4:

+ Fixed “Contact Import: Error notices being displayed for known attributes missing label."

+ Fixed “Order Import: JavaScript block replacing before_body_end content.”

Bronto Extension for Magento

2013-07-22 16:25:47
  • Version number: 2.0.4.1
  • Stability: Development
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

There was an error during the packaging of this version where certain code was not included so please do not install this version.

Bronto Extension for Magento

2013-06-28 22:27:05
  • Version number: 2.0.4
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

This is a maintenance release that aggregates a number of fixes.


For installation and configuration instructions, as well as a full list of new features and known issues, please review the Implementation Guide.


Note that the Bronto Extension for Magento may not function properly with a Magento site where the Magento core has been modified, with modified Magento themes, or where another extension has modified the Magento core.



Note: Upgrading to 2.0.4 will delete any existing reminder rules so you will need to recreate them.



Changes from 2.0.3:

+ Fixed “Order Import: Configurable product prices not coming through with order.”

+ Fixed “Newsletter Opt-In: Unsubscribes customers after creating an order”

+ Fixed “Contact Import: Status bar not getting updated”

+ Fixed “Error when clicking Verify Now”

+ Fixed “Failed Orders/Contacts continue to retry to import”

+ Fixed “Minimum length on ‘Create New’ fields for Contact Import”

+ Fixed “Contact is being added as Transactional before Cron runs”

+ Fixed “Contact Import not importing correct number of contacts”



Changes from 2.0.3.5:

+ Fixed “Reminder Emails: Minute of the hour displaying when module is disabled”

+ Fixed “Reminder Emails: Abandon cart email sending to those who shouldn't have received it”

+ Fixed “Order Import: Product Link pointing to wrong website in contacts grid”

+ Fixed “Newsletter Opt-In: Unconfirmed status not getting updated in Bronto once a customer confirms newsletter sign‐up”

+ Fixed “Reminder Emails: Multiple emails sent for single rule”

+ Fixed “For Magento Enterprise 1.11.x: Error when clicking on Transactional Emails after enabling the module”

+ Fixed “Order Import: Conversion tracking from Reminder Emails”

+ Fixed “For Magento Professional 1.9.x: Error when importing Transactional Email templates”

+ Fixed “Reminder Emails: Carts being matched but not sent”

+ Fixed “Reminder Emails: Cart Url going to empty cart if not logged in”

+ Fixed “Order Import: Not importing correct number of orders”

+ Fixed “Customer Import: Admin page not loading due to duplicate attribute exception”

+ Fixed “Customer Import: Custom attributes not showing in form if not visible in front-end”

+ Fixed “Customer Import: Certain customer attributes not being mapped over.”

Bronto Extension for Magento

2013-05-09 16:36:22
  • Version number: 2.0.3
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

This is a maintenance release that aggregates a number of fixes.


For installation and configuration instructions, as well as a full list of new features and known issues, please review the Implementation Guide.


Note that the Bronto Extension for Magento may not function properly with a Magento site where the Magento core has been modified, with modified Magento themes, or where another extension has modified the Magento core.


Changes

+ Fixed “Install Verification: Roundtrip verification fails with a valid API token if the configuration is not saved before running verification” – the API token is now saved automatically before trying the roundtrip verification.


+ Fixed “Contact Import: Contacts created from the Magento backend (“Admin”) are not imported. This only affects customers created from the Magento backend"


+ Fixed “Contact Import: Custom Customer Attributes are not always imported correctly. This only affected Enterprise customers."


+ Fixed “Newsletter Opt-­‐In: Contact is being added as Transactional before the cron runs"


+ Fixed – Reminder rules not saving for certain customers on certain versions


+ Fixed – When clicking on System->Transactional Emails, a Column Not Found error was thrown. This was only found for certain customers on certain versions.

Bronto Extension for Magento

2013-04-18 15:37:02
  • Version number: 2.0.2.1
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

This is an interim maintenance release that aggregates a number of fixes that we decided to release as early as possible, rather than wait for the next monthly release, which is due in early May.


For installation and configuration instructions, as well as a full list of new features and known issues, please review the Implementation Guide.


Note that the Bronto Extension for Magento may not function properly with a Magento site where the Magento core has been modified, with modified Magento themes, or where another extension has modified the Magento core.


Changes

+ Fixed Order Import could not get payment method


+ Fixed Contact Import stopped on error


+ Fixed Newsletter Opt-In checked by default is not working for registered users


+ Fixed Order Import unable to place order


+ Fixed Bronto General API Token does not save


+ Fixed Newsletter Opt-In contact getting unsubbed & then re-activated by Newsletter


+ Fixed Contact Import gender comes over from Magento as "1" or "2"


+ Fixed Contact Import more contacts than specified per import may be imported by the extension, which could cause performance issues.

Reviews

About the Developer

This extension was developed by and is supported by BrontoSoftware

Bronto Extension for Magento 4 5 10 10
Excellent Customer Support We choose to have Bronto's tech team install the Bronto extension so we could be satisfied the integration was running 100% correctly. Jeremy performed the installation and was extremely knowledgeable and a pleasure to work with. The Bronto platform is running well and we are already seeing a return on our abandoned cart emails. We still have many additional marketing messages to implement and are confident we will receive a very profitable return on our investment. July 7, 2014
easy and fast installation My business chose Bronto as the highest standard of excellence for an ESP; and we were not disappointed with the installation and implementation. Our developers were thrilled with the smooth transition, and even commented that Bronto was the easiest company they have ever worked with for this type of project. Ask for Jeremy at Bronto - he was incredibly knowledgeable and made the migration and installation painless. May 19, 2014
Top Notch Integration & Support Bronto is very well integrated with Magento and is very feature rich. The support team was with us every step of the way. They made switching ESP's a breeze and even helped implement additional custom requirements for us where necessary. A+ April 16, 2014
Solved our abandoned cart problems We were having a lot of problems with the default abandoned cart functionality in Magento. This extension along with Bronto's email delivery system solved all of them. Maybe we got lucky, but we installed and configured this in about a week, and are now sending welcome emails, order confirmations and cart abandons through Bronto. Product review reminders are next. The extension is a bit complicated to learn at first, but is very powerful. Bronto was helpful in getting it configured. I'm seeing all our data make it over to Bronto without a hitch - including email revenue tracking which is nice. Overall, I'm pleasantly surprised at how smoothly it went. The Bronto integrator said this latest release (2.2.2) was working really well for everyone they installed it on, so maybe previous versions still had some bugs. March 26, 2014
Not reliable extension We have been using Bronto for over a year. Bronto platform itself is great. However, Magento extension is full with glitches and don't recommend at all. Yesterday, Bronto API site is down and it is effecting our site as well. It is surprised to us and it should not be effecting us at all. Poor design. Over a year, we have about 15-20 issues. Cost us countless time and frustration. Auto sync is not reliable. We had to manually cross references data time to time. Overall, extension is poorly designed. Today, we already removed extension and we will use other method to sync data. February 16, 2014
Terribly Confusing Module that Doesn't Work This module is incredibly confusing and doesn't work. We have been trying to get this module working for 3 months paying Bronto extremely high service fees and it just doesn't work. All of our historical customers are going into Bronto as "Transactional" contacts which means that we can't even send them emails from our Newsletters. Additionally 90% of our contacts come over to Bronto with NO customer information, even though we have mapped all of the magento customer attributes to the bronto contact fields.... Errors reported in the cron runs of the module are constant, and we are now 3 months into this with no solution! Bronto's support on this has been abysmal... they don't reply to any email until about 24 hours later, they don't give live chat or telephone support for this, and so I'm stuck waiting a whole day every time I want to ask for support or reply to one of their questions so they can "help" me... and I don't think anyone over there knows how their module works, they can't give me an answer as to why the contacts are not coming in properly. For what these people charge per month, this is an unacceptable service. The module is confusing, it has Newsletter Import vs Contact Import vs Orders Import... and none of it works. January 28, 2014
Bronto Rocks - works perfectly, making me money This is a true plug and play extension. I installed it without any trouble and the configuration was straight forward. I had data passing over to Bronto within 72 hours of installing. It brings over the data in small bites which you can specify so your server won't get bogged down when transferring. We had 200k orders and about 100k customers which took about a solid week to bring over for reference. We have been using customer previous purchase data for segmentation for a few months now, works awesome. Using this we have a much better grip on matching customers with content and coupons. I am also using the abandoned cart emails through Bronto which work great and they also included a template upon request which was nice. Bronto has been a great partner for us and this extension makes Bronto much more powerful. June 16, 2013
Current version adequate, new version looks great! We're actually running the current release, which has worked as advertised, but was clearly Bronto's first stab at an integration; it lacked the feature list that we would have wished for had it already been more mature. That said, it did what it did well. After an initial hiccup, the SCA module paid for itself easily and the pull of Magento customers and RFM data was seamless and enabled us to do develop customer segments to deliver relevant messaging. I'm really looking forward to the new version being added to my install. In particular, I see that the ease-of-use in taking over transactional messaging from Magento and triggering workflows from it as huge. Also, SCA emails can now target guest users as well as logged in ones and the improved push of customer/contact data including Magento segments and groups are going to make a big diference in our ability to provide a consistent customer experience. I'm also looking forward to being able to use wish list data in our segmentation, another new feature in the latest version. All that's lacking, and I trust that they'll get to it with a future release, would be to market against gift registry data. I'd love to be able to offer promos against items that customers didn't receive from their registries or set up workflows against that data. Finally, I'd like to recommend Bronto as a company. They really care about their customers' success and align their business practices around it. Any time there has been an issue (blessedly rarely), they take ownership and resolve it in a reasonable timeframe. April 6, 2013
Fix for Cron Here at Cueblocks.com found that there is an issue in the extension: Cron is not working fine because there is an error in the node path where data are stored. here the fix: - edit this file Bronto/Order/Model/System/Config/Backend/Cron.php use this value: protected $_cron_string_path = 'crontab/jobs/bronto_order_import/schedule/cron_expr'; protected $_cron_model_path = 'crontab/jobs/bronto_order_import/run/model'; Regards April 4, 2013
Great Customer Communication Extension I've really enjoyed working with Bronto. Their software provides a great way to communicate with customers on a deeper level, beyond newsletters or sales emails. Their platform, along with this extension, allows you to send very specific emails based on a variety of customer details. Want to send customers who spent over $x amount this year a coupon? You can do that. Want to send customers an email about the product they purchased, 5 days after their order is placed? Yep, you can do that, too. I'm not going to say it's an easy 2-minute setup process. It isn't. It requires planning, hard work, and (in some cases) development resources to make it work the way your company needs or wants it to. What I will say is that it's worth it. We had a difficult time during initial setup because they had just launched the integration and there were things that should have been there, based on conversations with sales or just plain common sense, but weren't. It was frustrating, but I wanted to make it work and Bronto support wanted to make it work. There was back and forth, there was waiting for certain features to be released to fully utilize Bronto, and there was even a bit of developer time put in to trigger workflows or pass over contact information (such as first and last name). And on the Bronto side? There were phone calls where they listened and really tried to understand what we needed, there were features pushed through development based on ways we wanted to use the system, and there were workarounds developed to help us in the meantime. Even now, when every issue we've run into has been resolved (one way or another), they take all of my calls and are very gracious when dealing with my "I want to make sure this is setup *just* so" personality. Initial releases are never perfect, but if you work through it and communicate effectively with the company, you'll often find that they are happy to work with you to make the product better. That's exactly what we found here. We're on the initial release of this extension and, I must say, I'm looking forward to transitioning to the new one (in which they have incorporated some features that were previously missing) and continuing our business relationship with Bronto. March 25, 2013
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25927050
Customer avatar
We currently have v. 2.0.0 and need to update to 2.0.1 ASAP. When installing (http://connect20.magentocommerce.com/community/Bronto_Extension) with magento connect manager. We get an error;

"Checking dependencies of packages

CONNECT ERROR: Package 'Bronto_Extension' is invalid
'./app/code/community/Bronto/Common/Block/Adminhtml/System/Config/About.php' already exists".

How are we supposed to update to newest version?
We have Magento Enterprise v. 1.12.0.1.
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travisromine
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1 year, 3 months ago
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Customer avatar
Answer: 
Hi Travis,

Please use Magento Connect to first "uninstall" the old extension and then install the new version. It appears that Magento Connect won't upgrade if the underlying files have been modified, such as through applying a hotfix.

Any settings or data that you configured should be retained through the uninstall / reinstall process.

Thank you!
Bronto Software
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BrontoSoftware
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1 year, 3 months ago
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Got the following error while installing the extension

Package community/Bronto_Extension 2.1.0 depends on PHP extensions: Array,Array
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akshay_logixal
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7 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26121082
Customer avatar
Answer: 
Hello!

Thanks for reaching out. That error is saying you are missing a couple PHP extensions that are required by our Magento extension. The two most likely ones are SOAP and OpenSSL, do you happen to have those installed on your machine?

Thanks,
Chris Geiss
Manager of Engineering Services
by
BrontoSoftware
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7 months ago
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Module: Bronto_Reminder
Version: 1.4.16
Magento version: 1.6.1.0
Class: Bronto_Reminder_LoadController
Method: indexAction
Line number: 18

The store is hard coded to 'default'. This will break if the merchant changes the default store code. 'default' could be changed to Mage::app()->getStore()->getCode(). Is this going to break anything?
by
Next2Mage
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1 month, 1 week ago
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Customer avatar
Answer: 
Hey Next2Mage!

Thanks for reaching out. Based off of the internal version mentioned, it appears that your version of our extension is between 2.2.0-2.2.2. You can find the public version of our extension on the Bronto General settings page under System/Configuration.

While I see it on line 16, that piece of code you're referencing should not be a cause for concern. The LoadController file is used for handling a user clicking a link back to their cart from an email. If they are not logged in, it will redirect them to do so before then bringing them back to the cart. The store code is not exactly hardcoded there, it is only set to default if the URL does not contain the store variable and we do this as a safety mechanism. The URL is originally generated by Mage_Core_Model_Store::getUrl and that is expected to return the store code as part of the URL. Since that URL is being passed into an email as static content, if an admin were to change any store code, default or otherwise, after an email has been sent then they run the risk of that link no longer working as expected.

Please reach out to me directly if you have any further questions so we can discuss them in more detail.

Thanks again,
Chris Geiss
Manager of Engineering Services
chris.geiss@bronto.com
by
BrontoSoftware
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1 month, 1 week ago
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Customer avatar
Currently we are using Magento Bronto version v.2.0.3. Now we need to upgrade it to latest version version 2.3. But while upgrading all our customer, orders, newsletter datas should not be lost from our database. Could you please provide the detailed instructions to proceed with this.

Can we directly upgrade from version 2.0.3 to v2.3? Or else we need to upgrade to some intermediate version and then to latest version?

If we remove the old installed files means all our data will be lost right?

Please clarify.
by
jaya_27
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3 weeks, 1 day ago
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Customer avatar
Answer: 
Hi jaya_27!

Thanks for reaching out, we would be happy to help you understand the upgrade process. We are always moving forward to deliver enhancements that provide value to our customers so I am glad you are looking to take advantage of the latest release.

We actually have answered your question on our Developer Q&A forum, which is also where our Magento Resource Center is located, so let's please continue the conversation there:

http://dev.bronto.com/question/how-update-bronto-latest-version

We can also help from an implementation standpoint if you would like to leverage our Professional Services team. You can contact your Account Manager for more details.

Thanks,
Chris Geiss
Manager of Engineering Services
by
BrontoSoftware
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2 weeks, 4 days ago
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Customer avatar
It looks like your devs overthought things, when installing into a brand new magento install, this fails with the following error message:

a:5:{i:0;s:274:"Error in file: "app/code/community/Bronto/Order/sql/bronto_order_setup/mysql4-upgrade-1.1.6-1.1.7.php" - Failed Modifying Table SQLSTATE[42S02]: Base table or view not found: 1146 Table 'bronto_order_queue' doesn't exist";i:1;s:1026:"#0 app/code/core/Mage/Core/Model/Resource/Setup.php(645): Mage::exception('Mage_Core', 'Error in file: ...')

Far as I can tell, your install scripts don't create that table until mysql4-install-1.1.8. oops
by
freshproduce
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2 months ago
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Customer avatar
Answer: 
Hello freshproduce!

Thanks for reaching out. I hope the following is helpful, but please feel free to contact Bronto Support or myself directly (chris.geiss@bronto.com) if you need any additional assistance. I will shoot a note to your Account Manager to make sure they follow-up with you on this. Thank you for continuing to be a great Bronto customer and, as an aside, my friend loves your dresses :)

---

We regularly test fresh installs on all supported versions of Magento, including 1.8CE, and we have not encountered this. Have you ever had a version of our extension installed on your server before? Even if you had uninstalled the previous version, Magento may still have a record of that.

Magento stores extension information in the core_resources table, and if you simply remove the extension from the file system, these install entries remain in the database. Magento will attempt to "upgrade" from that point on the next time you try to install the extension.

Since version 2.2 of our extension, for those that encounter trouble upgrading, we began to provide a script that will ensure upgradability by forcefully wiping these temporary tables. The fix script is located at ${MAGENTO_ROOT}/shell/bronto/fix.php, and it will correct any table created with our plugin. You can find full documentation on how to use it on the Bronto Magento Resource Center (http://dev.bronto.com/magento/2.2/installation/database-upgrade-script). Please be sure to read all instructions before moving forward and let us know if you have any questions.

---

Thanks,
Chris Geiss
Manager of Engineering Services
by
BrontoSoftware
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2 months ago
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