TemplatesMaster

Magento Helpdesk with built-in Knowledge Base extension

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Magento Helpdesk with built-in Knowledge Base
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$169.00
Overview

Magento Helpdesk with built-in Knowledge Base extension

Magento Themes and Extensions

Magneto Helpdesk is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.

Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with corresponding orders in order to make support process more efficient.

Quick answers tool and built-in knowledge base management tool will make every day support easy and dramatically reduce number of support request. Helpmate will also take care of inactive ticket and allow your support team focus on really important issues.

Your store support team creates new knowledge articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.

Helpmate also provide tickets history that will help you to track and check issues resolution process.

Our helpdesk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers.

Helpmate will help you:

  1. Improve customer satisfaction
  2. Simplify support process
  3. Build knowledge base for most common questions
  4. Decrease number of support request

Magento Helpmate extension:

  1. Submit tickets via web interface or via email
  2. Tightly integrated Knowledge Base
  3. Complete multi-store support
  4. Knoweledge base articles categories
  5. Link products and knowledge vase
  6. Self-service tools support
  7. Multiply departments support
  8. Email notification
  9. Tickets support notes
  10. Quick answers option
  11. Easy intuitive interface
  12. Link orders and tickets together
  13. Support tickets priorities
  14. Close inactive tickets
  15. Tickets history tracking
  16. Support multiply email grateways (TLS amd SSL support)
  17. Suggest articles to user before posting submiting support ticket
  18. Tightly integrated with Magento сcore features
  19. Tested with all major browsers
  20. A must-have extension for any ecommerce website.
  21. Multi-store and multi-language support.
  22. Easy 1 minute installation.
  23. Don't affect Magento core files.

All our extension also include

  1. 100% Open source.
  2. Easy to install and use.
  3. 15 day money back guaranteed.
  4. 3 months of free support since purchase date.
  5. 1 year of free upgrades.
  6. Created according to Magento programming guidelines.
  7. Our fanatic support will do everything you need to solve your problems.

More Magento theme and Magento extensions by Templates Master

You can find more Magento addons and templates at Magento Connect and Templates-Master.com.

Support and Discussion

Join discussion and find recent deals at Facebook or follow us on Twitter. Please contact us at Templates Master Helpdesk in case you have any problem with our products.

Release Notes

Magento Helpdesk with built-in Knowledge Base

2011-05-26 20:08:09
  • Version number: 1.0
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6

HelpMate - Professional Magento Helpdesk with Built-in Knowledge Base

Description

Helpmate is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.

Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with corresponding orders in order to make support process more efficient.

Quick answers tool and built-in knowledge base management tool will make every day support easy and dramatically reduce number of support request. Helpmate will also take care of inactive ticket and allow your support team focus on really important issues.

Your store support team creates new knowledge articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.

Helpmate also provide tickets history that will help you to track and check issues resolution process.

Our helpdesk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers.

Live Demo

Check Magento Helpmate and Knowledgebase extension demo at our server:

 

Helpmate will help you:


  • Improve customer satisfaction
  • Simplify support process
  • Build knowledge base for most common questions
  • Decrease number of support request

Magento Helpmate extension:


  • Submit tickets via web interface or via email
  • Tightly integrated Knowledge Base
  • Complete multi-store support
  • Knoweledge base articles categories
  • Link products and knowledge vase
  • Self-service tools support
  • Multiply departments support
  • Email notification
  • Tickets support notes
  • Quick answers option
  • Easy intuitive interface
  • Link orders and tickets together
  • Support tickets priorities
  • Close inactive tickets
  • Tickets history tracking
  • Support multiply email grateways (TLS amd SSL support)
  • Suggest articles to user before posting submiting support ticket
  • Tightly integrated with Magento сcore features
  • Tested with all major browsers
  • A must-have extension for any ecommerce website.
  • Multi-store and multi-language support.
  • Easy 1 minute installation.
  • Don't affect Magento core files.

Magento Helpmate extension also


  • 100% Open source
  • Easy to install and use
  • 15 day money back guaranteed
  • 3 months of free support since purchase date
  • free lifetime upgrades
  • Created according to magento programming guidlines
  • Our fanatic support will do everything you need to solve your problems.

More Magento theme and Magento extensions

More Magento Themes and Extensions at Magento Connect and Templates Master Store.

Support

Join discussion and ask your questions at Templates Master Magento group and our Magento Blog. Please contact us at Templates Master contact form for support.

Magento Themes and Extensions

Reviews

About the Developer

This extension was developed by and is supported by TemplatesMaster

Magento Helpdesk with built-in Knowledge Base extension 0 5 1 1
Helpmate works now with Magento 1.7. May 25, 2012
1-1 of 1
Q&A
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