jurajsim

LiveAgent - Live chat & Helpdesk

  • Popularity Score 4187 Popularity Score

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LiveAgent + Magento plugin is a complete Live Chat and Helpdesk solution for any Magento powered website.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

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Magento Connect 2.0

Magento Connect 2.0

FREE
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Overview

LiveAgent - Live chat & Helpdesk

LiveAgent + Magento plugin is a complete customer support platform with Live Chat integration and all Helpdesk features(Email ticketing, Call center, Facebook&Twitter support, Feedback buttons, Knowledge base...) Add a contact button code into your Magento by few simple clicks and be live within 5 minutes!

Compatibility

This extension was tested up to Magento 1.7.0.2

Features

  • Fast installation & no additional setup required! Your contact button will be on your page in few minutes.
  • Hosted or owned solution? Does not matter, we offer both. Just make your choice.
  • Fully customisable contact button. You can change the color, position, welcome message and many more.
  • Support for different communication channels: emails, live chat, twitter, facebook, contact forms
  • Build and maintain your own Knowledgebase
  • Keep an eye on your cummunity with forums
  • Track your customers online! You can see their location (also on map), current url, time of last request and total time on page.
  • LiveAgent is currently available in 27 language mutations (English, German, Czech, Spanish, French, Hebrew, Hungarian, Italian, Malay, Dutch, Russian and more...)
More LiveAgent features.


Advantages

  • Increase customer satisfaction by providing better support
  • Allow customers to chat with you in real-time, or to leave off-line messages

Reqirements

Just install the plugin and you are all set! No additional setup required. After plugin installation and one-step account creation you are instantly online and can provide support for your customers.
In case of your own license of Live Agent you just need to insert a contact button code into your Magento.

Installation

This plugin can be installed as any other plugin here in Magento Connect. But if you'd like to have a step by step guide, here it is.

Support

Something went wrong? Check out or FAQ section first.
Still not working? Don't worry and contact us immediatelly. We'll fix the problem as soon as possible!
Release Notes

LiveAgent - Live chat and helpdesk 2.5.12

2015-08-04 12:16:16
  • Version number: 2.5.12
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

changes:
- allow to use extension on php > 5.6.0

LiveAgent - Live chat and helpdesk 2.5.11

2015-07-20 15:12:18
  • Version number: 2.5.11
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Recent changes:
- fixed some connection problem

LiveAgent - Live chat and helpdesk 2.5.8

2015-06-15 11:02:41
  • Version number: 2.5.8
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Recent changes:
- unable to connect using REST api key fix

LiveAgent - Live chat and helpdesk 2.5.7

2015-05-28 12:58:08
  • Version number: 2.5.7
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Recent changes:
- minor bugfixes

LiveAgent - Live chat and helpdesk 2.5.6

2015-05-28 12:21:07
  • Version number: 2.5.6
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Recent changes:
- signup is using new API
- minor fixes
- default button code change
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Reviews

About the Developer

This extension was developed by and is supported by jurajsim

Rated 3 out of 5 by 14 reviewers.
Rated 1 out of 5 by Throw fattal error Mangeto backend only shows this error : Fatal error: Class 'Qualityunit_Liveagent_Helper_Data' not found in public_html/app/Mage.php on line 546 I have disabled the extension by set false in "app/etc/modeules/" but did not work. How to uninstall extension in order to get back into the backend. Please help! June 17, 2014
Rated 3 out of 5 by Killed magento install. Mangeto backend only shows this error : Fatal error: Class 'Qualityunit_Liveagent_Helper_Data' not found in /public_html/app/Mage.php on line 547 Had to uninstall extension in order to get back into the backend. Please help! May 19, 2014
Rated 5 out of 5 by Seems Really Good We only run a small online shop but this has MASSIVE tools that large corporations pay £££ for. So far seems to be a really good system - hope it remains free. April 23, 2014
Rated 0 out of 5 by not free... January 23, 2013
Rated 0 out of 5 by Hi... is there a way to translate this extension into spanish? Could you prodive the specific route to the code? Thank you. Oh, also... the "answer" button is not working on safari. Thank you. September 8, 2012
Rated 0 out of 5 by I bought a self hosted version of Liveagent, and installed this extension. I noticed that the checkout page is slowed down to the point my rate of abandoned carts is increasing. I noticed that the hang up was that it was trying to load livechat even though the chat is not visible on the checkout pages because the url changes to an SSL url June 13, 2012
Rated 0 out of 5 by I installed this on a test account, and it worked great. Installed it on my live site, and created a new account. Now it keeps saying "unable to connect" even though I am entering in the correct credentials. April 27, 2012
Rated 0 out of 5 by Live agent is not free ! please be specific in your presentation April 5, 2012
Rated 0 out of 5 by Exception during cache and session cleaning: Error in file: "/home2/supplem3/public_html/app/code/local/Qualityunit/Liveagent/sql/liveagent_setup/mysql4-install-0.1.0.php" - SQLSTATE[42S02]: Base table or view not found: 1146 Table 'supplem3_mgn1.liveagentsettings' doesn't exist March 6, 2012
Rated 0 out of 5 by Killed my install of magento as well. March 3, 2012
  • 2015-08-28T11:14:09.301-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_14, tr_14
  • loc_en_US, sid_10006, prod, sort_default
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Q&A
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26927055
Customer avatar
in setting url ? what 's input on hosting and localhost in my pc. Please teach me. Thank you very much.
by
Porn2515
-
2 years, 4 months ago
-3points
0out of 3found this question helpful.
Was this helpful?Yes0No3
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27547377
Customer avatar
I have install this on magento 1.7.0.2.
Mangeto backend only shows this error : Fatal error: Class 'Qualityunit_Liveagent_Helper_Data' not found in /public_html/app/Mage.php on line 546

I tried to disable this by set false in "app/etc/modules" but did not work out and and still show the fattal error in admin.
How to uninstall extension in order to get back into the backend.

Please help!
by
abhay1_18mage
-
1 year, 2 months ago
0points
0out of 0found this question helpful.
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0 answers

Shows 404 error

Customer avatar
I have installed successfully this extention and when i am going to see helpTab in Configuration of magento .. it says 404 error.

Please help.
by
Nilesh Gupta
-
5 months, 2 weeks ago
0points
0out of 0found this question helpful.
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Avatar Image Url:: http://www.magentocommerce.com/magento-connect/skin/frontend/enterprise/connect/images/pictures/developer-avatar.jpg
Customer avatar
i am unable to show this plugin on website because on local host it does not support
http://localhost:34051/ any help will be appreciated
by
afzaalsbs
-
2 months, 2 weeks ago
0points
0out of 0found this question helpful.
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  • 2015-08-28T11:18:26.294-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestions
  • loc_en_US, sid_10006, prod, sort_default
1 of 1
  • 2015-08-28T11:18:26.296-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestions
  • loc_en_US, sid_10006, prod, sort_default
1 of 1
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