Olark Live Chat
We just launched a new website with Olark Live Chat and have loved it so far! We have a B2C and a B2B website and are able to route chats to the separate customer service teams well. It's great that we're able to see the transcripts to monitor our team's conversations. I wish that we could route messages when we're away to our B2C vs B2B teams. The reporting is good, but could be better! Overall we have loved this and the support is amazing. I've chatted with developers at Olark several times, and they are super helpful and always help get my questions answered and problems fixed.
December 3, 2013
Installation was easy. Their directions were good and the extension installed as expected.
October 31, 2013
Excellent plugin. I now get a push notification when someone is checking out and when there is a problem I can ask if I can help! It really saves every sale! I was already very happy with Olark live chat, but this extension is excellent!
June 13, 2013
Adds brilliant data to Olark Chat
You get alerted about your Customer's actions on Olark as he browses through your store, allowing you to pop up and help him knowing exactly what he was doing. Great extension.
June 12, 2013
Olark Live Chat
Hi, my team ask me for a Live Chat on the webpage and i refuse to use the usualls Live Chat, so i search for better solutions for Live Chat and found Olark, it have better appareance, have notification when user add something to the cart, delete, and a lot of things more, and the support?, they answer my questions on the same day.
May 1, 2013
In the end, this extension didnt allowed people to finish their orders on my website and it popped a error message like this: "Mage registry key "_singleton/olark_chatbox_model_observer" already exists"
I woud appreciatte if this extesion got fixed...
April 29, 2013
A great addition from Olark
As anyone who has been in ecommerce will tell you, having a live chat functionality is huge to improving conversion rates.
We've been using Olark chat on our site for over a year with great results. This latest extension is a great addition.
We can now tell when someone adds and remove items from their cart and can time out how long they've been sitting in the checkout. We've been intervening with a chat to answer any last minute hesitations prior to purchasing. This has definitely helped close sales that would have been lost.
This extension is essential. Try it and you won't go back.
As usual Olark support is fantastic.
Keep up the good work guys!
April 8, 2013
To makes this to work you have to add a widget. Go to Admin->CMS->Widget and select olark chat box, thats it.
I realise that in chrome the box is hidden...some fix for this??
March 26, 2013
i have install this extension and there is nothing to do in my magento store no any change in back end and front end
i do not recommended this extension
March 25, 2013